Legitimacy determination of reported problems

1. A method, comprising:

receiving, via a computer processor, report data indicating a reported problem;

identifying image data associated with the reported problem;

identifying metadata associated with the image data; and

determining, via the computer processor, a legitimacy of the reported problem based on the metadata in view of the report data, wherein the determining the legitimacy based on the metadata comprises:

determining whether the metadata indicates a geo-location of the report data based on a distance threshold; and

determining whether the metadata indicates a timestamp associated with the image data indicating an illegitimately reported problem; and

wherein a timestamp indicates an illegitimately reported problem when the timestamp indicates at least one of:

a period of time has passed between the time the image was taken and the time the problem was reported, wherein the period of time meets or exceeds a threshold predetermined to be associated with illegitimate reported problems, wherein the predetermined threshold is set based on a type of reported problem;

the reported problem has already been scheduled to be addressed; and

the image data does not accurately reflect the reported problem based on the time of day the image data was captured; and

flagging image data if the metadata indicates the reported problem is illegitimate, wherein reported problems are prioritized based on the presence or lack of a flag of the image data; and

validating whether the reported problem is illegitimate based on the image data being flagged.