CUSTOMER SHOPPING HELP SYSTEM
Systems and methods for providing customer shopping help include a system provider device that receives first customer location information from a plurality of beacon devices at a merchant physical location. The first customer location information is collected during a shopping session from a first customer device that is associated with a first customer. The system provider device analyzes the first customer location information to determine a merchant physical location area that is included in the merchant physical location and in which the first customer has not been located during the shopping session. The system provider device then selects a first product, from a plurality of products that are associated with the merchant physical location in a database, which is located in the merchant physical location area. The system provider device then provides a product recommendation for the first product over the network for display on the first customer device.
1 . A customer shopping apparatus, comprising:
a non-transitory memory storing instructions; and
one or more hardware processors coupled to the non-transitory memory and configured to execute the instructions to cause the system to perform operations comprising:
determining a link between a first customer device and a second customer device based on a prior linking relationship between the first customer device and the second customer device;
detecting the first customer device and the second customer device entering a merchant physical location based on information transmitted from a plurality of location detection devices;
linking the first customer device and the second customer device for a multi-customer shopping session, while continuously detected at the merchant physical location;
detecting respective paths of the first and second customer devices within the merchant physical location;
determining when the first customer device is located in a checkout area of the merchant physical location;
selecting a product from a plurality of products at the merchant physical location, located away from the detected paths of the first and second customer devices;
transmitting a product recommendation for the selected product for display on the first customer device; and
in response to at least one instruction received from the first customer device, transmitting the product recommendation for display on the second customer device.