Delivering video emergency services using rich communication service (RCS) protocols
Systems and methods for delivering video emergency services using Rich Communication Service (RCS) protocols are disclosed. In some embodiments, a method may include: receiving, at a 9-1-1 dispatch system, a 9-1-1 text message sent via a computing device using an RCS protocol, and initiating a 9-1-1 video communication with the computing device following the RCS protocol.
1. A method, comprising:
receiving, at a 9-1-1 dispatch system, a 9-1-1 text message sent via a computing device using a Rich Communication Services (RCS) protocol; and
initiating a 9-1-1 video communication with the computing device following the RCS protocol using a native computing device application and privacy settings of the native computing device application, exclusive of any third-party application.
2. The method of claim 1 , wherein the 9-1-1 video communication is supported by a Computer-Aided Dispatch (CAD) system.
3. The method of claim 1 , further comprising:
sending a 9-1-1 video request to the computing device in response to receiving the 9-1-1 text message; and
initiating the 9-1-1 video communication in response to receiving an acceptance of the 9-1-1 video communication request from the computing device.
4. The method of claim 1 , further comprising recording the 9-1-1 video communication.
5. The method of claim 1 , wherein the computing device is operated by a resident of a controlled-environment facility.
6. The method of claim 1 , wherein the computing device is operated during a video visitation session between the resident and a non-resident of a controlled-environment facility.
7. The method of claim 6 , wherein at least a portion of the video visitation session between the resident and the non-resident is transmitted to the 9-1-1 dispatch system.
8. The method of claim 6 , wherein the 9-1-1 text message is transmitted in response to a triggering event detected during the video visitation session.
9. The method of claim 8 , wherein the triggering event is based, at least in part, upon a geo-location of the computing device.
10. The method of claim 8 , wherein the triggering event is detected, at least in part, by a communication processing system of the controlled-environment facility based, at least in part, upon an identity of the resident or an identity of the non-resident.
11. A computer system, comprising:
a processor; and
a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the computer system to:
transmit a 9-1-1 text message to a Rich Communication Services (RCS) interface supporting a 9-1-1 dispatch center; and
participate in a 9-1-1 video communication with the 9-1-1 dispatch center using a native computing device application and privacy settings of the native computing device application, exclusive of any third-party application, the 9-1-1 video communication supported by the RCS interface.
12. The computer system of claim 11 , wherein the program instructions, upon execution, further cause the computer system to:
receive a 9-1-1 video communication request in response to transmitting the 9-1-1 text message; and
participate in the 9-1-1 video communication after providing an acceptance to the 9-1-1 video communication request.
13. The computer system of claim 11 , wherein the computer system is operated during a video visitation session between a resident and a non-resident of a controlled-environment facility.
14. The computer system of claim 13 , wherein the program instructions, upon execution, further cause the computer system to share at least a portion of the video visitation session between the resident and the non-resident with the 9-1-1 dispatch center during the 9-1-1 video communication.
15. The computer system of claim 13 , wherein the 9-1-1 video communication is allowed, at least in part, upon a geo-location of the computer system.
16. The computer system of claim 14 , wherein the program instructions, upon execution, further cause the computer system to share at least a portion of the video visitation session between the resident and the non-resident with a 9-1-1 responder.
17. A hardware memory device having program instructions stored thereon that, upon execution by a computer system, cause the computer system to:
receive an emergency services text message via a Rich Communication Services (RCS) server of a telecommunications carrier supporting a mobile device;
send an emergency services video communication request to the mobile device; and
initiate, in response to receiving an acceptance of the request from the mobile device, an emergency services video communication in response to receiving an acceptance of the request from the mobile device and allowing the emergency services video communication with a native application of the mobile device using privacy settings of the native application, exclusive of any third-party application.
18. The hardware memory device of claim 17 , wherein the mobile device is operated during an ongoing video visitation session between an inmate and a non-resident of a correctional facility and, wherein the program instructions, upon execution, further cause the computer system to receive at least a portion of the ongoing video visitation session.
19. The hardware memory device of claim 18 , wherein the program instructions, upon execution, further cause the computer system to share at least a portion of the video communication with an emergency responder.
20. The hardware memory device of claim 18 , wherein the emergency services video communication is allowed, at least in part, upon a geo-location of the mobile device.