Systems and methods for strategic customer order capture
Aspects of the present disclosure disclose systems and methods for providing order entry platform that automatically enables telecommunication service providers to process customer orders for telecommunication products and/or services in near real-time. More particularly, one or more interactive interfaces, dynamically driven by a products catalog, may be generated that enable telecommunication service providers to automatically process orders received from customers for such products.
1. A telecommunication product ordering system comprising:
a database server comprising at least one processor and a memory system, the at least one processor operable to execute computer-readable instructions stored on the memory system to:
generate one or more user-interfaces for ordering at least one product from a product catalog, the product catalog including a plurality of products and at least one component defining a configurable aspect of the at least one product, the one or more user-interfaces displaying the product and the at least one component;
receive a modification of the product, wherein the modification includes associating at least one other component corresponding to the at least one product, and wherein the modification is received during presentation of the one or more user-interfaces;
automatically modify the one or more user-interfaces to display the modification of the product, wherein to display the at least one other component comprises displaying one or more interactive elements for configuring the at least one other component on the one or more user-interfaces and wherein the at least one processor is further configured to receive a configuration of the at least one other component and verify the configuration by:
executing one or more rules of a rules engine, the one or more rules corresponding to the at least one other component; and
receiving a final indication that the configuration passed the one or more rules; and
provide the modified product to a customer.
2. The system as recited in claim 1 , wherein the modification is a first modification, and wherein the at least one processor is further configured to:
receive a second modification of the product, wherein the second modification includes a removal of the at least one component corresponding to the at least one product; and
automatically modify the one or more user-interfaces based on the second modification.
3. The system as recited in claim 1 , wherein the at least one component includes a configurable attribute describing how to implement the at least one component and wherein the one or more user-interfaces further comprises one or more interactive elements for configuring the configurable attribute.
4. The system as recited in claim 3 , wherein the modification is a first modification, and wherein the at least one processor is further configured to:
receive a second modification of the product, wherein the second modification includes defining another configurable attribute for the at least one component; and
automatically modify the one or more user-interfaces based on the second modification.
5. The system as recited in claim 1 , wherein the at least one product is at least one of Internet services, content delivery network services, voice over internet protocol services, Internet broadcasting services, unified communications, converged data and voice services, cloud computing services, contact center services, and Ethernet services.
6. The system as recited in claim 1 , wherein each product of the plurality of products is a telecommunication product provided by a telecommunications service provider.
7. A method for ordering telecommunication products comprising:
providing a database server comprising at least one processor and a memory system, the at least one processor operable to execute computer-readable instructions stored on the memory to perform the steps of:
generating one or more user-interfaces for ordering at least one product from a product catalog, the product catalog including a plurality of products and at least one component defining a configurable aspect of the at least one product, the one or more user-interfaces displaying the at least one product and the at least one component;
receiving a modification of the product, wherein the modification includes associating at least one other component corresponding to the at least one product, and wherein the modification is received during presentation of the one or more user-interfaces;
automatically modifying the one or more user-interfaces to display the modification of the product;
wherein to display the at least one other component comprises displaying one or more interactive elements for configuring the at least one other component on the one or more user-interfaces, the method further comprising:
receiving a configuration of the at least one other component and verifying the configuration by:
executing one or more rules of a rules engine, the one or more rules corresponding to the at least one other component; and
receiving a final indication that the configuration passed the one or more rules; and
providing the modified product to a customer.
8. The method as recited in claim 7 , wherein the modification is a first modification, the method further comprising:
receiving a second modification of the product, wherein the second modification includes a removal of the at least one component corresponding to the at least one product; and
automatically modifying the one or more user-interfaces based on the second modification.
9. The method as recited in claim 7 , wherein the at least one component includes a configurable attribute describing how to implement the at least one component and wherein the one or more user-interfaces further comprises one or more interactive elements for configuring the configurable attribute.
10. The method as recited in claim 9 , wherein the modification is a first modification, the method further comprising:
receiving a second modification of the product, wherein the second modification includes defining another configurable attribute for the at least one component; and
automatically modifying the one or more user-interfaces based on the second modification.
11. The method as recited in claim 7 , wherein the at least one product is at least one of Internet services, content delivery network services, voice over internet protocol services, Internet broadcasting services, unified communications, converged data and voice services, cloud computing services, contact center services, and Ethernet services.
12. The method as recited in claim 7 , wherein each product of the plurality of products within the product catalog is a telecommunication product provided by a telecommunications service provider.
13. A non-transitory computer-readable medium encoded with instructions for product ordering, the instructions comprising:
by a database server comprising at least one processor and memory system storing the computer-readable medium, the at least one processor operable to execute the instructions for:
generating one or more user-interfaces for ordering at least one product from a product catalog, the product catalog including a plurality of products and at least one component defining a configurable aspect of the at least one product, the one or more user-interfaces displaying the at least one product and the at least one component;
receiving a modification of the product, wherein the modification includes associating at least one other component corresponding to the at least one product, and wherein the modification is received during presentation of the one or more user-interfaces;
automatically modifying the one or more user-interfaces to display the modification of the product;
wherein to display the at least one other component comprises displaying one or more interactive elements for configuring the at least one other component on the one or more user-interfaces, the instructions further comprising:
receiving a configuration of the at least one other component and verify the configuration by:
executing one or more rules of a rules engine, the one or more rules corresponding to the at least one other component; and
receiving a final indication that the configuration passed the one or more rules; and
providing the modified product to a customer.
14. The non-transitory computer-readable medium as recited in claim 13 , wherein the modification is a first modification, and wherein the at least one processor is further operable to execute the instructions for:
receiving a second modification of the product, wherein the second modification includes a removal of the at least one component corresponding to the at least one product; and
automatically modifying the one or more user-interfaces based on the second modification.
15. The non-transitory computer-readable medium as recited in claim 13 , wherein the at least one component includes a configurable attribute describing how to implement the at least one component and wherein the one or more user-interfaces further comprises one or more interactive elements for configuring the configurable attribute.
16. The non-transitory computer-readable medium as recited in claim 15 , wherein the modification is a first modification, and wherein the at least one processor is further operable to execute the instructions for:
receiving a second modification of the product, wherein the second modification includes defining another configurable attribute for the at least one component; and
automatically modifying the one or more user-interfaces based on the second modification.
17. The non-transitory computer-readable medium as recited in claim 13 , wherein the at least one product is at least one of Internet services, content delivery network services, voice over internet protocol services, Internet broadcasting services, unified communications, converged data and voice services, cloud computing services, contact center services, and Ethernet services.
18. The system as recited in claim 3 , wherein the describing how to implement the at least one component comprises at least one of a level of service associated with a service level agreement, a way to access the at least one component, or a type of signal.
19. The system as recited in claim 1 , wherein executing the one or more rules comprises the at least one processor being further configured to determine that a value associated with the at least one product satisfies the one or more rules.
20. The system as recited in claim 19 , wherein the value is associated with a configurable attribute describing how to implement the at least one component.