Virtual telephony assistant
Examples are disclosed for screening an inbound telephony call to a called party. At a communications server, an inbound telephony call intended for a called party's telephone number is received and checked against a whitelist database and a blacklist database. When the caller ID of the inbound call matches a telephone number contained in the blacklist database, the communications server automatically routes the call to a voicemail system or spam folder associated with the called party's telephone number. When the caller ID of the inbound call matches a telephone number contained in the whitelist database, the communications server determines whether the called party is available to receive the call. Otherwise, when the caller ID of the inbound call does not match a telephone number contained in either the whitelist database or the blacklist database, the communications server prompts the caller for additional information.
1. A method of screening an inbound telephony call to a called party telephony device associated with a telephone number, comprising:
at a communications server:
receiving an inbound telephony call intended for the called party telephony device;
checking the caller ID telephone number of the inbound telephony call against a whitelist database and a blacklist database;
when the caller ID of the inbound telephony call matches a telephone number contained in the blacklist database, automatically routing the inbound telephony call to a voicemail system or spam folder associated with the called party's telephone number;
when the caller ID of the inbound call matches a telephone number contained in the whitelist database, determining whether the called party is available to receive the inbound telephony call; and
when the caller ID of the inbound call does not match a telephone number contained in either the whitelist database or the blacklist database, then (i) prompting the caller for additional information; (ii) causing the presentation of the additional information to the called party via the called party telephony device prior to connecting the inbound telephony call; (iii) causing the presentation of one or more options for handling the inbound telephony call on the called party telephony device; (iv) receiving instructions from the called party telephony device corresponding to one of the one or more options for handling the inbound telephony call; and (v) executing the instructions to the selected option for handling the inbound telephony call.