Conversation-aware proactive notifications for a voice interface device
A method for proactive notifications in a voice interface device includes: receiving a first user voice request for an action with an future performance time; assigning the first user voice request to a voice assistant service for performance; subsequent to the receiving, receiving a second user voice request and in response to the second user voice request initiating a conversation with the user; and during the conversation: receiving a notification from the voice assistant service of performance of the action; triggering a first audible announcement to the user to indicate a transition from the conversation and interrupting the conversation; triggering a second audible announcement to the user to indicate performance of the action; and triggering a third audible announcement to the user to indicate a transition back to the conversation and rejoining the conversation.
1. A method, comprising:
at an electronic voice interface device including a speaker, one or more processors, and memory storing instructions for execution by the one or more processors:
receiving a first user voice request for an action with a future performance time;
assigning the first user voice request to a server implemented voice assistant service for performance;
subsequent to the receiving of the first user voice request and prior to the future performance time:
receiving a second user voice request; and
in response to the second user voice request initiating a conversation with the user, wherein the conversation includes a series of one or more requests and related response messages between the user and the server implemented voice assistant service; and
during the conversation:
receiving a notification from the server implemented voice assistant service of performance of the action;
in response to receiving the notification, interrupting the conversation by triggering a first audible announcement to the user indicating a transition from the conversation;
following the first audible announcement, triggering a verbal announcement to the user to indicate performance of the action; and
following the verbal announcement, rejoining the conversation by triggering a second audible announcement to the user indicating a transition back to the conversation.
2. The method of claim 1 , further comprising:
displaying a visual cue on the electronic voice interface device to accompany one or more of the audible announcements.
3. The method of claim 1 , further comprising: receiving the first user voice request at the electronic voice interface device.
4. The method of claim 1 , wherein the future performance time is indeterminate.
5. The method of claim 1 , wherein the voice assistant service is implemented at a server in communication with the electronic voice interface device.
6. The method of claim 1 , wherein the conversation is monitored by a digital conversation manager implemented at a server in communication with the electronic voice interface device.
7. The method of claim 6 , wherein the digital conversation manager receives the notification.
8. The method of claim 1 , further comprising:
determining based on context of the conversation an appropriate time at which to trigger the first audible announcement.
9. The method of claim 1 , wherein the conversation is performed between the user and a software agent, wherein the software agent determines and generates one or more of the audible announcements.
10. An electronic voice interface device comprising:
a speaker,
one or more processors,
and memory storing executable instructions that are configured to cause the one or more processors to perform operations including:
receiving a first user voice request for an action with a future performance time;
assigning the first user voice request to a server implemented voice assistant service for performance;
subsequent to receiving the first user voice request, receiving a second user voice request and in response to the second user voice request initiating a conversation with the user; and
during the conversation:
receiving a notification from the voice assistant service of performance of the action;
in response to receiving the notification, interrupting the conversation by triggering a first audible announcement to the user indicating a transition from the conversation;
following the first audible announcement, triggering a verbal announcement to the user to indicate performance of the action; and
following the verbal announcement, rejoining the conversation by triggering a second audible announcement to the user indicating a transition back to the conversation.
11. The electronic voice interface device of claim 10 , further comprising one or more display elements, wherein the instructions are further configured to cause the one or more processors to perform: displaying on the one or more display elements a visual cue to accompany one or more of the audible announcements.
12. The electronic voice interface device of claim 10 , wherein the instructions are further configured to cause the one or more processors to perform: receiving the first user voice request at the electronic voice interface device.
13. The electronic voice interface device of claim 10 , wherein the voice assistant service is implemented at a server communicatively coupled to the voice interface device.
14. A non-transitory computer readable storage medium storing one or more programs, the one or more programs comprising instructions, which, when executed by a computer system with one or more processors, cause an electronic voice interface device to perform:
receiving a first user voice request for an action with a future performance time;
assigning the first user voice request to a server implemented voice assistant service for performance;
subsequent to the receiving of the first user voice request, receiving a second user voice request and in response to the second user voice request initiating a conversation with the user; and
during the conversation:
receiving a notification from the voice assistant service of performance of the action;
in response to receiving the notification, interrupting the conversation by triggering a first audible announcement to the user indicating a transition from the conversation;
following the first audible announcement, triggering a verbal announcement to the user to indicate performance of the action; and
following the verbal announcement, rejoining the conversation by triggering a second audible announcement to the user indicating a transition back to the conversation.
15. The non-transitory computer readable storage medium of claim 14 , wherein the instructions comprise an agent and an agent module, wherein the agent is configured to cause the processor to perform operations related to satisfaction of the second user voice request and the agent module is configured to cause the processor to manage interactions between the agent and the user during the conversation.
16. The non-transitory computer readable storage medium of claim 15 , wherein the agent module further comprises a library of transition-in phrases and a library of transition-out phrases, wherein the agent module is configured to cause the processor to generate content of the first audible announcement from the transition-out phrases and to generate content of the second audible announcement from the transition-in phrases.
17. The non-transitory computer readable storage medium of claim 16 , wherein the instructions further comprise a conversation manager module, wherein the conversation manager module is configured to cause the agent module to interrupt the conversation, trigger the first audible announcement, wait for the conversation manager module to trigger the verbal announcement, trigger the second audible announcement upon completion of the verbal announcement; and rejoin the conversation.