Machine for making food products in liquid or semi-liquid form
A machine for making food products in liquid or semi-liquid form, including: a container for containing a basic product; a container for processing the basic product flowing out of the containing container; a stirring element mounted inside the processing container; a thermal treatment system associated with the processing container; a unit for driving and controlling the variables correlated with the aforementioned devices and systems; a user interface provided with operator controls and connected to the drive and control unit. The user interface is configured to allow a remote service request to be sent by activating an operator control.
1. A system for making food products in liquid or semi-liquid form, comprising:
a machine for making food products in liquid or semi-liquid form, comprising:
a processing container for processing a basic product;
a stirrer including at least one blade mounted inside the processing container;
a thermal treatment system including a circuit including a heat exchanging fluid and a heat exchanger connected to the circuit, the thermal treatment system associated with the processing container to thermally treat the basic product inside the processing container;
a control and drive unit including a sensor and an actuator for controlling and driving the thermal treatment system and the stirrer;
a user interface including operator controls and connected to the control and drive unit, wherein the operator controls include at least one chosen from a pushbutton and an interactive display;
wherein the user interface is capable of allowing transmitting of a remote service request by a machine user by activating at least one of the operator controls;
at least one memory in which operating parameters and settings are stored,
wherein transmitting of the remote service request includes transmitting information including at least some of the operating parameters and settings; and
a remote processor connected to an internet network and configured to:
1) receive the remote service request and the at least some of the operating parameters and settings from the machine when the at least one of the operator controls is activated; and
2) establish a real time voice communication between the machine user and a remote maintenance operator;
a personal computer available to the remote maintenance operator;
wherein the remote processor is configured to send a text or voice message in real time to the personal computer after receiving the remote service request;
wherein the operator controls include pushbuttons and the user interface is capable of allowing the remote service request to be sent by pressing at least one of the pushbuttons;
the pushbuttons comprising a first pushbutton configured to allow sending the remote service request and a second pushbutton configured to allow establishing the data transmission link to transmit information in real time;
wherein the machine comprises a first temperature sensor associated with the circuit of the thermal treatment s stem and wherein the transmitted information first sensor;
wherein the machine comprises a second temperature sensor associated with the processing container and wherein the transmitted information comprises a value of a sensor;
wherein the machine comprises a third temperature sensor adapted to detect an ambient temperature and wherein the transmitted information comprises a value of the ambient temperature.
2. The system according to claim 1 , wherein the thermal treatment system comprises a compressor, and wherein the transmitted information comprises values of pressure at at least two points in the circuit.
3. The system according to claim 1 , wherein the machine comprises an electric motor connected to the stirrer and a sensor adapted to detect a torque applied by the electric motor to the stirrer, and wherein the transmitted information comprises a value of the torque.
4. The system according to claim 1 , wherein the machine comprises a plurality of actuators and further comprises a plurality of sensors adapted to detect a state of at least one of the plurality of actuators, and wherein the transmitted information comprises the detected state of the at least one of the plurality of actuators.