Customer service document with data storage device
A customer service document with an electrical data storage device is provided to deliver customer service information in a secured manner. The data storage device is attached to the customer service document and configured to contain information to be transferred to a customer's data reading device via short-range communication once the data reading device is authenticated. The transferred information can be used by the data reading device in various applications without identity theft concerns.
1. A financial document for delivering customer service information to a customer using a mobile computing device, the financial document comprising:
an electrical data storage device attached to the financial document, the financial document configured to contain a first portion of customer financial data and the electrical data storage device configured to contain a second portion of the customer financial data,
wherein the second portion of the customer financial data differs from and supplements the first portion of the customer financial data printed on the financial document; and
wherein the electrical data storage device is readable by the mobile computing device via short-range communication, with the second portion of the customer financial data being used by the mobile computing device to display the second portion of the customer financial data that differs from and supplements the first portion of the financial data printed on the financial document on the mobile computing device when the mobile computing device is authenticated with authentication data, the authentication data included in the customer financial data.
2. The financial document of claim 1 , further comprising a printable area configured to print customer-related information thereon.
3. The financial document of claim 2 , wherein the printable area is formed from a medium including paper, writable garment, or writable plastic.
4. The financial document of claim 2 , wherein the customer-related information includes one or more of: a sender's information, a recipient's information; and printed contents.
5. The financial document of claim 4 , wherein the printed contents do not include personal information, account information, and other sensitive or confidential information.
6. The financial document of claim 1 , wherein the electrical data storage device stores digital information accessible to the mobile computing device when the mobile computing device is located within a predetermined distance from the financial document.
7. The financial document of claim 1 , wherein the electrical data storage device is coupled to the financial document.
8. The financial document of claim 7 , wherein the electrical data storage device is embedded in a printable medium of the financial document.
9. The financial document of claim 8 , wherein the electrical data storage device is embedded into the financial document using Laser Enabled Advanced Packaging (LEAP).
10. The financial document of claim 1 , wherein the authentication data includes customer-registered information and geolocation information, the customer-registered information configured to identify the customer, and the geolocation information including a mailing address of the customer.
11. The financial document of claim 1 , wherein the financial document is a letter accompanying a payment card that is inactive.
12. The financial document of claim 11 , wherein the second portion of the customer financial data includes information needed to activate the payment card.