Method and apparatus for providing customization of public safety answering point information delivery
A method providing vehicle incident call services to a user is disclosed. A third-party service center receives a voice call from a vehicle. Signaling is automatically sent to the vehicle from the third-party service center and, in response to the signaling, the third-party service center receives from the vehicle, location information comprising at least the latitude and longitude coordinates of the vehicle. An interactive voice recognition (IVR) system located at the third-party service center is used to determine if the latitude and longitude coordinates are valid. If the coordinates are determined to be valid, the third-party service center provides the user with a selection of vehicle-incident non-emergency response services.
1. A method for providing vehicle incident call services to a user, which comprises:
receiving at an automated third-party service center a voice call from a vehicle;
automatically sending signaling to the vehicle from the third-party service center;
receiving at the third-party service center in response to the signaling, synthetic audio in the form of recorded audio or text-to-speech message from the vehicle, the synthetic audio representing location information comprising at least latitude and longitude coordinates of the vehicle;
using an interactive voice recognition (IVR) system located at the third-party service center, transcribing from the synthetic audio and into text data at least the latitude and longitude coordinates to determine if the coordinates are valid; and
if the coordinates are valid, the third-party service center providing the user with a selection of vehicle-incident non-emergency response services.
2. The method according to claim 1 , wherein the vehicle-incident non-emergency response services comprise at least one of:
private accident handling;
insurance notification;
replacement vehicle coordination; and
third-party notifications.
3. The method according to claim 1 , wherein the synthetic audio received at the third-party service center is received over a data channel.
4. The method according to claim 1 , wherein the automatic signaling sent by the third-party service center to the vehicle is sent over the voice call.
5. The method according to claim 1 , which further comprises determining alternate position information and using the alternate position information to check the location information.
6. The method according to claim 5 , wherein the alternate position information is provided by a mobile device locator that determines the alternate position information using cellular network-based methods.
7. A method for providing vehicle incident call services to a user, which comprises:
receiving at an automated third-party service center a voice call from a vehicle;
automatically sending signaling to the vehicle from the third-party service center;
receiving at the third-party service center in response to the signaling, location information from the vehicle comprising at least latitude and longitude coordinates of the vehicle;
using an interactive voice recognition (IVR) system located at the third-party service center, determining if the coordinates are valid; and
if the coordinates are valid, the third-party service center providing the user with a selection of vehicle-incident non-emergency response services.
8. The method according to claim 7 , wherein the vehicle-incident non-emergency response services comprise at least one of:
private accident handling;
insurance notification;
replacement vehicle coordination; and
third-party notifications.
9. The method according to claim 7 , wherein the location information received at the third-party service center is received over a data channel.
10. The method according to claim 7 , wherein the automatic signaling sent by the third-party service center to the vehicle is sent over the voice call.
11. The method according to claim 7 , which further comprises determining alternate position information and using the alternate position information to check the location information.
12. The method according to claim 11 , wherein the alternate position information is provided by a mobile device locator that determines the alternate position information using cellular network-based methods.
13. A method for providing vehicle incident call services to a user, which comprises:
receiving at an automated third-party service center a voice call from a vehicle;
automatically sending signaling to the vehicle from the third-party service center;
receiving at the third-party service center in response to the signaling, location information from the vehicle comprising at least latitude and longitude coordinates of the vehicle;
using an interactive voice recognition (IVR) system located at the third-party service center, determining if the coordinates are valid;
if the coordinates are valid, the third-party service center, using the interactive voice recognition (IVR) system, prompting the user to request either emergency response services or vehicle-incident non-emergency response services;
if the user requests emergency response services, automatically forwarding information from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center; and
if the user requests vehicle-incident non-emergency response services, providing the user with a selection of vehicle-incident non-emergency response services by way of a user interface located at the vehicle.
14. The method according to claim 13 , wherein the vehicle-incident non-emergency response services comprise at least one of:
private accident handling;
insurance notification;
replacement vehicle coordination; and
third-party notifications.
15. The method according to claim 13 , which further comprises determining the PSAP with a database containing characteristic information on a plurality of PSAPs.
16. The method according to claim 15 , which further comprises utilizing the database to select the PSAP using voice and/or location information.
17. The method according to claim 13 , wherein the location information received at the third-party service center is received over a data channel.
18. The method according to claim 13 , wherein the automatic signaling sent by the third-party service center to the vehicle is sent over the voice call.
19. The method according to claim 13 , which further comprises determining alternate position information and using the alternate position information to check the location information.
20. The method according to claim 19 , wherein the alternate position information is provided by a mobile device locator that determines the alternate position information using cellular network-based methods.