IP Library Granted Patent US 10,678,503
Granted Patent B2
US 10,678,503 · App. 15/911,334 · Granted Jun 9, 2020

System and method for connecting to addresses received in spoken communications

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Quick Facts
Patent No.
US 10,678,503
App. No.
15/911,334
Granted
Jun 9, 2020
Kind
B2
Abstract

Disclosed herein are systems, methods, and computer-readable media to connecting to addresses received in spoken communications. The method for connecting to addresses received in spoken communications comprises receiving at least one spoken communication containing a spoken address, extracting each address automatically from the at least one spoken communication, displaying to a user at least one extracted address, and receiving from the user a selection of at least one extracted address to initiate communication.

Claims (30)

1. A method comprising:

receiving a first data in a first communication from a first user at a device associated with a second user;

generating contact information for contacting the first user, the contact information comprising the first data associated with the first bode of contacting the first user and second data associated with a second mode of contacting the first user;

displaying on the device the contact information in an order that is chosen based on usage habits of the second user;

receiving, via the device and from the second user, a selection from the contact information to initiate communication with the first user, wherein the selection is associated with potential ways for which electronic communication is possible; and

connecting with a first user device simultaneously or serially using a communication mode associated with the selection.

2. The method of claim 1 , wherein a menu of the contact information is displayed during playback of the first communication.

3. The method of claim 2 , wherein displaying of the menu of the contact information occurs immediately following playback of the first communication.

4. The method of claim 1 , wherein the contact information comprises one of a voicemail number, a fax number, a pager number, a local phone number, a long distance phone number, an international phone number, a toll-free number, and a premium number without area code.

5. The method of claim 1 , wherein connecting with the first user device is achieved by one of placing a telephone call, placing a conference call, sending an email, sending a fax, locating on a map, opening a web site, connecting to an internet protocol address, and sending an instant message.

6. A system comprising:

a processor; and

a computer-readable storage medium having instructions stored therein which, when executed by the processor, result in the processor performing operations comprising:

receiving a first data in a first communication from a first user at a device associated with a second user;

generating contact information comprising the first data associated with a first mode of contacting the first user and second data associated with a second mode of contacting the first user;

displaying on the device the contact information in an order that is chosen based on usage habits of the second user;

receiving, from the second user, a selection from the contact information to initiate a second communication with the first user, wherein the selection comprises multiple items from a menu associated with the contact information; and

connecting with a first user device simultaneously or serially using a communication mode associated with the selection.

7. The system of claim 6 , wherein the menu associated with the contact information is displayed during playback of the first communication.

8. The system of claim 7 , wherein displaying of the menu associated with the contact information occurs immediately following playback of the first communication.

9. The system of claim 6 , wherein the contact information comprises one of a voicemail number, a fax number, a pager number, a local phone number, a long distance phone number, an international phone number, a toll-free number, and a premium number without area code.

10. The system of claim 6 , wherein connecting with the first user device is achieved by one of placing a telephone call, placing a conference call, sending an email, sending a fax, locating on a map, opening a web site, connecting to an internet protocol address, and sending an instant message.

11. A computer-readable storage device having instructions stored which, when executed by a computing device, result in the computing device performing operations comprising:

receiving a first data in a first communication from a first user at a device associated with a second user;

generating contact information comprising the first data associated with a first mode of contacting the first user and second data associated with a second mode of contacting the first user;

displaying on the device the contact information in an order that is chosen based on usage habits of the second user;

receiving, from the second user, a selection from the contact information to initiate a second communication with the first user, wherein the selection comprises multiple items from a menu associated with the contact information; and

connecting with a first user device simultaneously or serially using a communication mode associated with the selection.

12. The computer-readable storage device of claim 11 , wherein the menu associated with the contact information is displayed during playback of the first communication.

13. The computer-readable storage device of claim 12 , wherein displaying of the menu associated with the contact information occurs immediately following playback of the first communication.

Assignments (4)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 9, 2023
From: NUANCE COMMUNICATIONS, INC.
To: MICROSOFT TECHNOLOGY LICENSING, LLC
Reel/Frame 065531/0665 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 6, 2018
From: AT&T SERVICES INC.
To: AT&T INTELLECTUAL PROPERTY I, L.P.
Reel/Frame 045123/0402 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 6, 2018
From: MACWAN, SANJAY
To: AT&T SERVICES INC.
Reel/Frame 045512/0709 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 6, 2018
From: AT&T INTELLECTUAL PROPERTY I, L.P.
To: NUANCE COMMUNICATIONS, INC.
Reel/Frame 045512/0754 →