Interception of unauthorized communications in an controlled-environment facility
The present embodiments describe methods and systems for intercepting unauthorized communications in a controlled-environment facility. Unauthorized communications may originate from contraband cell phones, for example. In an embodiment, attempted communications from the contraband communication device are intercepted by the facility communication systems. The attempted communication may or may not be connected or completed, depending upon facility rules, policies, and regulations.
1. A method comprising:
intercepting an attempted communication of an unauthorized communication device operating within a controlled-environment facility;
routing the attempted communication to a communications processing system associated with the controlled-environment facility;
determining that surveillance of the unauthorized communication device is required by the controlled-environment facility;
installing a surveillance utility on the unauthorized communication device upon determination that surveillance of the unauthorized communication device is required by the controlled-environment facility;
connecting or completing the communication through the communications processing system;
connecting the communication to a live agent; and
enabling covert monitoring of the communication by the live agent.
2. The method of claim 1 , further comprising:
recording the communication;
forwarding a resulting recording of the communication to the live agent; and
enabling investigation of the communication by the live agent.
3. The method of claim 2 , wherein recording the communication is carried out via the surveillance utility.
4. The method of claim 1 further comprising monitoring at least one controlled-environment facility communications access point for attempted communications from or to unauthorized communication devices.
5. The method of claim 4 further comprising installing the surveillance utility on the unauthorized communication device via the at least one controlled-environment facility communications access point.
6. The method of claim 1 , further comprising:
determining an admonishment to the user of the unauthorized communication device to warn the user the surveillance utility is being installed on the unauthorized communication device is required by the controlled-environment facility; and
presenting the admonishment to the user of the unauthorized communication device to warn the user that the surveillance utility is being installed on the unauthorized communication device.
7. A system comprising:
a communication processing system configured to process communications to and from communication devices within a controlled-environment facility; and
a communication security device coupled to the communication processing system, the communication security device configured to:
intercept an attempted communication of an unauthorized communication device operating within a controlled-environment facility;
determine that surveillance of the unauthorized communication device is required by the controlled-environment facility;
install a surveillance utility on the unauthorized communication device upon determination that surveillance of the unauthorized communication device is required by the controlled-environment facility;
route the attempted communication to the communications processing system for connection or completion of the communication through the communications processing system;
connect the communication to a live agent; and
enable covert monitoring of the communication by the live agent.
8. The system of claim 7 , wherein the communication security device is further configured to monitor at least one controlled-environment facility communications access point for attempted communications from or to unauthorized communication devices.
9. The system of claim 8 , wherein the communication security device is further configured to install the surveillance utility on the unauthorized communication device via the at least one controlled-environment facility communications access point.
10. The system of claim 7 wherein the communication security device is further configured to:
record the communication;
forward a resulting recording of the communication to the live agent; and
enable investigation of the communication by the live agent.
11. The system of claim 7 , wherein recording of the communication is carried out via the surveillance utility.
12. The system of claim 7 , wherein the communication security device is further configured to:
determine an admonishment to the user of the unauthorized communication device to warn the user the surveillance utility is being installed on the unauthorized communication device is required by the controlled-environment facility; and
present the admonishment to the user of the unauthorized communication device to warn the user that the surveillance utility is being installed on the unauthorized communication device.
13. A non-transitory computer-readable storage medium having program instructions stored thereon that, upon execution by a controlled-environment facility communication security device coupled to a controlled-environment facility communication processing system, cause the controlled-environment facility communication security device to:
intercept an attempted communication of an unauthorized communication device operating within the controlled-environment facility;
route the attempted communication to the communications processing system associated with the controlled-environment facility;
determine that surveillance of the unauthorized communication device is required by the controlled-environment facility;
install a surveillance utility on the unauthorized communication device upon determination that surveillance of the unauthorized communication device is required by the controlled-environment facility;
connect or complete the communication through the communications processing system; and
enable investigation of the communication by a live agent.
14. The non-transitory computer-readable storage medium of claim 13 , wherein the program instructions, upon execution by the controlled-environment facility communication security device further cause the controlled-environment facility communication security device to:
record the communication, via the surveillance utility; and
forward a recording of the communication to the same, or another, live agent.
15. The non-transitory computer-readable storage medium of claim 13 , wherein the program instructions, upon execution by the controlled-environment facility communication security device further cause the controlled-environment facility communication security device to monitor at least one controlled-environment facility communications access point for attempted communications from or to unauthorized communication devices.
16. The non-transitory computer-readable storage medium of claim 15 , wherein the program instructions, upon execution by the controlled-environment facility communication security device further cause the controlled-environment facility communication security device to install the surveillance utility on the unauthorized communication device via the at least one controlled-environment facility communications access point.
17. The non-transitory computer-readable storage medium of claim 13 , wherein the program instructions, upon execution by the controlled-environment facility communication security device further cause the controlled-environment facility communication security device to:
determine an admonishment to the user of the unauthorized communication device to warn the user the surveillance utility is being installed on the unauthorized communication device is required by the controlled-environment facility; and
present the admonishment to the user of the unauthorized communication device to warn the user that the surveillance utility is being installed on the unauthorized communication device.