Systems and methods for managing resource utilization in cloud infrastructure

1. A method of managing resource utilization in cloud service infrastructure, comprising:

monitoring, by a device intermediary to a client device and one or more servers that provide cloud services, via a first cloud application programming interface, a cloud service provided by the one or more servers, the cloud service configured with an automatic scaling function based on a threshold;

determining, by the device based on the monitoring, that a utilization value of the cloud service during a time interval exceeds the threshold;

generating, by the device using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers;

transmitting, by the device, the instruction to the one or more servers via a second cloud application programming interface;

generating, by the device responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval; and

providing, by the device, the service ticket data structure to an electronic board to cause the electronic board to process the service ticket data structure and assign a service ticket to a support agent.

2. The method of claim 1 , comprising:

transmitting, by the device via the first cloud application programming interface, a request for utilization information of the cloud service and threshold information for the cloud service; and

receiving, by the device responsive to the request, the utilization value and the threshold.

3. The method of claim 1 , wherein the utilization value corresponds to at least one of a bandwidth utilization, a memory utilization, a processor utilization, storage utilization, or input/output utilization.

4. The method of claim 1 , wherein the threshold comprises a dynamic threshold established by a provider of the cloud service.

5. The method of claim 1 , comprising:

determining a historical utilization of the cloud service by the client device;

predicting, based on the historical utilization, an estimated utilization value for the time interval; and

determining, based on the policy and a comparison of the estimated utilization value and the utilization value, to generate the instruction to disable the automatic scaling function of the cloud service.

6. The method of claim 1 , comprising:

determining, by a validation component of the device, that the one or more servers providing the cloud service are configured to automatically modify a configuration of the cloud service to increase capacity based on the utilization value; and

assembling, by a packaging component of the device responsive to determining to disable the automatic scaling function of the cloud service, a script to disable the automatic scaling function for the cloud service.

7. The method of claim 1 , comprising:

determining, by the device, that a second utilization value of the cloud service during a second time interval exceeds the threshold; and

generating, based on the policy, an instruction to enable the automatic scaling function of the cloud service for the second time interval.

8. The method of claim 1 , comprising:

determining, by the device, that a second utilization value of the cloud service during a second time interval exceeds the threshold;

determining a historical utilization of the cloud service by the client device;

predicting, based on the historical utilization, an estimated utilization value for the second time interval; and

determining, based on the policy and a comparison of the estimated utilization value and the second utilization value, to generate an instruction to enable the automatic scaling function of the cloud service.

9. The method of claim 1 , comprising:

monitoring, by the device, a second cloud service provided by a second one or more servers different from the one or more servers, the second cloud service configured with automatic scaling function based on a second threshold;

determining, by the device based on the second threshold and a second utilization value of the second cloud service during a second time interval, to disable the automatic scaling function of the second cloud service; and

transmitting, by the device, an instruction to the second one or more servers via a third cloud application programming interface to disable the automatic scaling function of the second cloud service.

10. The method of claim 9 , wherein the cloud service is provided by a first cloud service provider, and the second cloud service is provided by a second cloud service provider different from the first cloud service provider.

11. A system to manage resource utilization in cloud service infrastructure, comprising:

a device comprising one or more hardware processors, the device intermediary to a client device and one or more servers that provide cloud services, wherein the device is configured to:

monitor, via a first cloud application programming interface of the device, a cloud service provided by the one or more servers, the cloud service configured with an automatic scaling function based on a threshold;

determine, based on the monitor, that a utilization value of the cloud service during a time interval exceeds the threshold;

generate, using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers;

transmit the instruction to the one or more servers via a second cloud application programming interface;

generate, responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval; and

provide the service ticket data structure to an electronic board to cause the electronic board to process the service ticket data structure and assign a service ticket to a support agent.

12. The system of claim 11 , wherein the device is configured to:

transmit, via the first cloud application programming interface, a request for utilization information of the cloud service and threshold information for the cloud service; and

receiving, by the device responsive to the request, the utilization value and the threshold.

13. The system of claim 11 , wherein the utilization value corresponds to at least one of a bandwidth utilization, a memory utilization, a processor utilization, or input/output utilization.

14. The system of claim 11 , wherein the threshold comprises a dynamic threshold established by a provider of the cloud service.

15. The system of claim 11 , wherein the device is configured to:

determine a historical utilization of the cloud service by the client device;

predict, based on the historical utilization, an estimated utilization value for the time interval; and

determine, based on the policy and a comparison of the estimated utilization value and the utilization value, to generate the instruction to disable the automatic scaling function of the cloud service.

16. The system of claim 11 , wherein the device is configured to:

determine that the one or more servers providing the cloud service are configured to automatically modify a configuration of the cloud service to increase capacity based on the utilization value; and

assemble, responsive to determining to disable the automatic scaling function of the cloud service, a script to disable the automatic scaling function for the cloud service.

17. The system of claim 11 , wherein the device is configured to:

determine that a second utilization value of the cloud service during a second time interval exceeds the threshold; and

generating, based on the policy, to enable the automatic scaling function of the cloud service for the second time interval.

18. The system of claim 11 , wherein the device is configured to:

determine that a second utilization value of the cloud service during a second time interval exceeds the threshold;

determine a historical utilization of the cloud service by the client device;

predict, based on the historical utilization, an estimated utilization value for the second time interval; and

determine, based on the policy and a comparison of the estimated utilization value and the second utilization value, to generate an instruction to enable the automatic scaling function of the cloud service.

19. The system of claim 11 , wherein the device is configured to:

monitor a second cloud service provided by a second one or more servers different from the one or more servers, the second cloud service configured with automatic scaling function based on a second threshold;

determine, based on the second threshold and a second utilization value of the second cloud service during a second time interval, to disable the automatic scaling function of the second cloud service; and

transmit an instruction to the second one or more servers via a third cloud application programming interface to disable the automatic scaling function of the second cloud service.

20. The system of claim 19 , wherein the cloud service is provided by a first cloud service provider, and the second cloud service is provided by a second cloud service provider different from the first cloud service provider.