Systems and methods for using caller data to set an operational mode of a phone switch
View Patent ↗Systems and methods for using caller data to add a phone number to an outbound-call list. In one aspect, a method involves (i) a device receiving caller data corresponding to a phone call sent by a phone switch to a phone terminal; (ii) retrieving a school record corresponding to the received caller data; (iii) making a determination that the school record is associated with a type of operational status; and (iv) responsive to making the determination that the school record is associated with the type of operational status, setting an operational mode of the phone switch, wherein in the operational mode, the phone switch refrains from sending any phone calls to the phone terminal.
1. A non-transitory computer-readable medium having stored thereon program instructions that upon execution by one or more processors, cause performance of a set of operations comprising:
a record manager receiving, via a communication interface, caller data corresponding to a phone call initiated by a phone terminal;
responsive to the record manager receiving the caller data, the record manager retrieving from a data storage a first school-record corresponding to the received caller data, wherein the first school-record is associated with a second school-record;
the record manager retrieving from the data storage the second school-record;
the record manager making a determination that the first school-record is associated with a closed operational-status; and
responsive to the record manager making the determination that the first school-record is associated with the closed operational-status, the record manager causing an administrator phone-number corresponding to the second school-record to be added to an outbound-call list associated with a workstation terminal.
2. The non-transitory computer-readable medium of claim 1 , wherein the first school-record is associated with a public school and the second school-record is associated with a private school.
3. The non-transitory computer-readable medium of claim 2 , wherein the private school is located within a geographical district of the public school.
4. The non-transitory computer-readable medium of claim 1 , wherein the record manager retrieving from the data storage the second school-record occurs in response to the record manager retrieving from the data storage the first school-record.
5. The non-transitory computer-readable medium of claim 1 , wherein the phone call is a first phone-call, and wherein the phone terminal is a first phone-terminal, the set of operations further comprising:
the workstation terminal receiving a request to call the added phone-number; and
responsive to receiving the request, the workstation terminal causing a second phone terminal to initiate a second phone-call to the added phone-number.
6. The non-transitory computer-readable medium of claim 1 , wherein the caller data comprises one of caller identification data and automatic number identification data.
7. A non-transitory computer-readable medium having stored thereon program instructions that upon execution by one or more processors, cause performance of a set of operations comprising:
receiving caller data corresponding to a phone call;
retrieving a first location-based-organization-record (LBO-record) corresponding to the received caller data, wherein the first LBO-record is associated with a second LBO-record;
retrieving the second LBO-record;
making a determination that the first LBO-record is associated with a type of operational-status; and
responsive to making the determination that the first LBO-record is associated with the type of operational-status, causing a phone-number corresponding to the second LBO-record to be added to an outbound-call list.
8. The non-transitory computer-readable medium of claim 7 , wherein the first LBO-record is associated with a public school and the second LBO-record is associated with a private school.
9. The non-transitory computer-readable medium of claim 8 , wherein the private school is located within a geographical district of the public school.
10. The non-transitory computer-readable medium of claim 7 , wherein retrieving the second LBO-record occurs in response to retrieving the first LBO-record.
11. The non-transitory computer-readable medium of claim 7 , wherein the phone call is a first phone-call and wherein the outbound-call list is associated with a workstation terminal, the set of operations further comprising:
the workstation terminal receiving a request to call the added phone-number; and
responsive to receiving the request, the workstation terminal causing a phone terminal to initiate a second phone-call to the added phone-number.
12. The non-transitory computer-readable medium of claim 11 , the set of operations further comprising:
the phone terminal receiving the first phone-call.
13. The non-transitory computer-readable medium of claim 7 , wherein the caller data comprises one of caller identification data and automatic number identification data.
14. The non-transitory computer-readable medium of claim 7 , wherein receiving caller data corresponding to the phone-call comprises a record manager receiving, via a communication interface, caller data corresponding to a phone-call initiated from a phone terminal, and wherein retrieving the first LBO-record corresponding to the received caller data comprises retrieving from a data storage the first LBO-record corresponding to the received caller data.
15. A system comprising:
a communication interface;
one or more processors; and
a non-transitory computer-readable storage medium, having stored thereon program instructions that, upon execution by the one or more processors, cause the system to perform a set of operations comprising:
receiving, via the communication interface, caller data corresponding to a phone call initiated by a phone terminal;
responsive to receiving the caller data, retrieving from a data storage a first school record corresponding to the received caller data, wherein the first school record is associated with a second school record;
retrieving from the data storage the second school record;
making a determination that the first school record is associated with a closed operational status; and
responsive to making the determination that the first school record is associated with the closed operational status, causing an administrator phone number corresponding to the second school record to be added to an outbound call list associated with a workstation terminal.
16. The system of claim 15 , wherein the first school record is associated with a public school and the second school record is associated with a private school.
17. The system of claim 16 , wherein the private school is located within a geographical district of the public school.
18. The system of claim 15 , wherein the system retrieving from the data storage the second school record occurs in response to the system retrieving from the data storage the first school record.
19. The system of claim 15 , wherein the phone call is a first phone-call, and wherein the phone terminal is a first phone terminal, the set of operations further comprising:
the workstation terminal receiving a request to call the added phone-number; and
responsive to receiving the request, the workstation terminal causing a second phone terminal to initiate a second phone call to the added phone number.
20. The system of claim 15 , wherein the caller data comprises caller identification data or automatic number identification data.