System and process for distributed network of redundant central stations
Techniques are described for distributing, to a distributed network of central stations, alarm events detected in monitoring system data collected by sensors included in monitoring systems located at monitored properties. A system receives monitoring system data collected by sensors included in monitoring systems located at monitored properties, tracks alarm events detected within the monitoring system data, and generates, for central station servers in a distributed network of central stations, load profiles that reflect a volume of alarm events being handled at each of the central station servers at a particular period of time. The system determines capacities to handle additional alarm events for the central station servers, determines relative priorities for the central station remote servers based on the determined capacities, and directs subsequent alarm events to the central station servers based on the relative priorities.
1. A system for determining a priority for a central station server to handle monitoring data, the system comprising:
a server comprising:
at least one processor; and
at least one computer-readable storage medium coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising:
determining, for a central station server, a capacity to handle additional monitoring data;
comparing the capacity to handle additional monitoring data to a first threshold;
based on the comparison of the capacity to handle additional monitoring data to the first threshold, determining whether the capacity to handle additional monitoring data is below the first threshold;
based on a determination that the capacity to handle additional monitoring data is below the first threshold, handling the central station server with a first priority;
based on a determination that the capacity to handle additional monitoring data is above the first threshold, comparing the capacity to handle additional monitoring data to a second threshold, the second threshold being higher than the first threshold;
based on the comparison of the capacity to handle additional monitoring data to the second threshold, determining whether the capacity to handle additional monitoring data is below the second threshold;
based on a determination that the capacity to handle additional monitoring data is below the second threshold, handling the central station server with a second priority, the second priority being higher than the first priority; and
based on a determination that the capacity to handle additional monitoring data is above the second threshold, handling the central station server with a third priority, the third priority being higher than the second priority.
2. The system of claim 1 , wherein the first threshold is a low threshold that has a value of approximately twenty-five percent of capacity the central station server is capable of handling.
3. The system of claim 1 , wherein the second threshold is a high threshold that has a value of approximately seventy-five percent of capacity the central station server is capable of handling.
4. The system of claim 1 :
wherein the first threshold is a low threshold that has a value of approximately twenty-five percent of capacity the central station server is capable of handling; and
wherein the second threshold is a high threshold that has a value of approximately seventy-five percent of capacity the central station server is capable of handling.
5. The system of claim 1 , wherein determining, for the central station server, the capacity to handle additional monitoring data comprises:
calculating a resource availability within the central station server; and
determining a predicted volume of alarm events based on a log of historical monitoring data transmitted to the central station server.
6. The system of claim 1 , the operations further comprising:
detecting status of the central station server;
determining that the central station server is operating atypically based on the status; and
ceasing transmission of alarm events to the central station server based on the determination that the central station server is operating atypically.
7. The system of claim 6 , wherein detecting status of the central station server comprises:
receiving status data from the central station server; and
determining status of the central station server based on the received status data.
8. The system of claim 6 , wherein detecting status of the central station server comprises:
receiving monitoring data collected by sensors included in monitoring systems located at monitored properties; and
determining status of the central station server based on the received monitoring data and alarm events that have been sent to the central station server for processing.
9. The system of claim 1 , the operations further comprising:
classifying alarm events into categories;
determining severities for the alarm events based on the categories;
assigning priorities to the alarm events based on the determined severities; and
handling the alarm events based the assigned priorities and the capacity to handle additional monitoring data of the central station server.
10. The system of claim 9 , wherein the severities are determined based on at least one of: an occupancy of a monitored property associated with the alarm event, a time-sensitivity of the alarm event, a preventative status of the alarm event, or a projected amount of physical damage to a monitored property associated with the alarm event.
11. The method of claim 1 , further comprising:
classifying alarm events into categories;
determining severities for the alarm events based on the categories;
assigning priorities to the alarm events based on the determined severities; and
handling the alarm events based the assigned priorities and the capacity to handle additional monitoring data of the central station server.
12. The method of claim 11 , wherein the severities are determined based on at least one of: an occupancy of a monitored property associated with the alarm event, a time-sensitivity of the alarm event, a preventative status of the alarm event, or a projected amount of physical damage to a monitored property associated with the alarm event.
13. A method for determining a priority for a central station server to handle monitoring data, the method comprising:
determining, for a central station server, a capacity to handle additional monitoring data;
comparing the capacity to handle additional monitoring data to a first threshold;
based on the comparison of the capacity to handle additional monitoring data to the first threshold, determining whether the capacity to handle additional monitoring data is below the first threshold;
based on a determination that the capacity to handle additional monitoring data is below the first threshold, handling the central station server with a first priority;
based on a determination that the capacity to handle additional monitoring data is above the first threshold, comparing the capacity to handle additional monitoring data to a second threshold, the second threshold being higher than the first threshold;
based on the comparison of the capacity to handle additional monitoring data to the second threshold, determining whether the capacity to handle additional monitoring data is below the second threshold;
based on a determination that the capacity to handle additional monitoring data is below the second threshold, handling the central station server with a second priority, the second priority being higher than the first priority; and
based on a determination that the capacity to handle additional monitoring data is above the second threshold, handling the central station server with a third priority, the third priority being higher than the second priority.
14. The method of claim 13 , wherein the first threshold is a low threshold that has a value of approximately twenty-five percent of capacity the central station server is capable of handling.
15. The method of claim 13 , wherein the second threshold is a high threshold that has a value of approximately seventy-five percent of capacity the central station server is capable of handling.
16. The method of claim 13 :
wherein the first threshold is a low threshold that has a value of approximately twenty-five percent of capacity the central station server is capable of handling; and
wherein the second threshold is a high threshold that has a value of approximately seventy-five percent of capacity the central station server is capable of handling.
17. The method of claim 13 , wherein determining, for the central station server, the capacity to handle additional monitoring data comprises:
calculating a resource availability within the central station server; and
determining a predicted volume of alarm events based on a log of historical monitoring data transmitted to the central station server.
18. The method of claim 13 , further comprising:
detecting status of the central station server;
determining that the central station server is operating atypically based on the status; and
ceasing transmission of alarm events to the central station server based on the determination that the central station server is operating atypically.
19. The method of claim 18 , wherein detecting status of the central station server comprises:
receiving status data from the central station server; and
determining status of the central station server based on the received status data.
20. The method of claim 18 , wherein detecting status of the central station server comprises:
receiving monitoring data collected by sensors included in monitoring systems located at monitored properties; and
determining status of the central station server based on the received monitoring data and alarm events that have been sent to the central station server for processing.