CONNECTED USER COMMUNICATION AND INTERFACE SYSTEM WITH TRAVEL INTERRUPTION SERVICE
A system and related methods for management of communications and interfacing between a user and a connected fleet of vehicles, including a system for proactively responding to travel disruption or interruption events, including providing an alternative solution for a connected user to get to their desired destination, or to easily modify, change or cancel existing reservation data. The system provides notifications to the user of travel disruption events (delays, diversions, cancellations) in their in their flight or rail travel information. Response options presented to the connected user with the message vary depending upon the circumstances of the disruption, and the distance between the origination location and the destination locations. In some circumstances, the user is provided the option of a one-way vehicle rental.
1 . A system for providing travel disruption and interruption services to a user of a fleet vehicle, comprising:
a mobile device with a microprocessor programmed to provide user services to a user of fleet vehicles in a connected fleet, said user services comprising:
sending a notification to the user of a travel disruption event affecting the user; and
providing the user the option to create, modify or cancel a fleet vehicle reservation in response to the travel disruption event.
2 . The system of claim 1 , wherein the travel disruption event is a flight delay or diversion.
3 . The system of claim 1 , wherein the travel disruption event is a flight cancellation.
4 . The system of claim 1 , wherein the travel disruption event is a significant number of flight cancellations at an airport, but not cancellation of a flight of the user.
5 . The system of claim 1 , wherein the notification is a push notification sent through a mobile device application on the user's mobile device.
6 . The system of claim 1 , wherein the notification is a text message sent through the user's mobile device texting service.
7 . The system of claim 1 , wherein the step of providing the user the option to create, modify or cancel a fleet vehicle reservation comprises:
determining an origination location and a destination location for a user flight affected by the travel disruption event;
determining whether the origination location and destination location are within a drivable distance and/or a drivable time of each other; and
offering a one-way vehicle rental from the origination location to the destination location if the origination location and destination location are within a drivable distance and/or a drivable time of each other.
8 . The system of claim 1 , wherein the step of determining whether the origination location and destination location are within a drivable distance and/or a drivable time of each other comprises a lookup on a data table of location/destination pairs.
9 . The system of claim 1 , wherein the step of determining whether the origination location and destination location are within a drivable distance and/or a drivable time of each other comprises determining an estimated driving distance and/or driving time for a fleet vehicle driven from the origination location to the destination location on a particular date.
10 . The system of claim 1 , wherein the option to modify a fleet vehicle reservation in response to the travel disruption event comprises extending a current ongoing reservation.