Technology for managing priorities for on-site prescription pickup
Systems and methods may be provided that may enable an individual to retrieve one or more prescription products (e.g., product refills) from a self-service retrieval location such as a counter, drive-thru, drop box, or kiosk. The individual may identify a medical prescription, and a unique-machine readable code may be generated, wherein the code is associated with the medical prescription and a particular station at an identified retrieval location. The unique machine-readable code may be transmitted to a computing device of the individual, who may scan the code at particular station to retrieve one or more prescription products associated with the medical prescription.
1. A computer-implemented method for generating a unique machine-readable code redeemable to retrieve one or more prescription products, the method comprising:
receiving, via one or more processors, via a software application executing on a mobile computing device of an individual, an indication of a selection of one or more prescription products to be retrieved by the individual at a retrieval location via a scanning of a unique machine-readable code, wherein retrieval of the one or more prescription products is associated with one or more prerequisite tasks required to be completed by the individual prior to the retrieval;
determining, via the one or more processors, a completion status associated with the retrieval of the one or more prescription products, the completion status being based upon whether each of the one or more prerequisite tasks has been completed via the software application;
selecting, via the one or more processors and based upon the determined completion status, from among a plurality of retrieval stations located at the retrieval location, a particular retrieval station to be used for the retrieval of the one or more prescription products,
the plurality of retrieval stations from which the selection is made comprising (i) one or more standard retrieval stations to be used for the retrieval when the one or more prerequisite tasks have not been completed prior to the scanning of the unique machine-readable code, and (ii) one or more express retrieval stations to be used when the one or more prerequisite tasks have been completed via the software application prior to the scanning of the unique machine-readable code;
generating, via the one or more processors, a notification associated with the retrieval of the one or more prescription products, the notification (i) comprising the unique machine-readable code associated with the retrieval, and (ii) identifying the particular retrieval station at the retrieval location; and
transmitting, to the mobile computing device via the one or more processors, the notification.
2. The computer-implemented method of claim 1 , wherein the individual associated with the retrieval of the one or more prescription products is a patient having a medical prescription corresponding to the one or more prescription products.
3. The computer-implemented method of claim 1 , wherein the unique machine-readable code comprises a two-dimensional matrix barcode.
4. The computer-implemented method of claim 1 , further comprising:
detecting, via a scanning device located at the particular retrieval station, a scan of the unique machine-readable code;
identifying, via the one or more processors, the one or more prescription products, based upon the detected scan of the unique machine-readable code; and
causing, via the one or more processors, the one or more prescription products to be dispensed at the particular retrieval station.
5. The computer-implemented method of claim 1 , further comprising, subsequent to selecting the particular retrieval station:
causing, via the one or more processors, the one or more prescription products to be reserved in an inventory associated with the particular retrieval station.
6. The computer-implemented method of claim 1 further comprising:
causing, via the one or more processors, a physical quantity of space to be reserved in an inventory associated with the retrieval location.
7. The computer-implemented method of claim 1 , further comprising:
causing, via the one or more processors, one or more labels to be applied to one or more containers associated with the one or more prescription products, wherein the one or more labels identify the one or more prescription products and a patient associated with the one or more prescription products.
8. The computer-implemented method of claim 1 , further comprising:
processing, via the one or more processors, a payment for the one or more prescription products at the particular retrieval station.
9. The computer-implemented method of claim 1 , further comprising:
receiving, via the one or more processors, a request to communicate with a remote pharmacist, the request initiated by the individual; and
causing, via the one or more processors, a communication session to be initiated between the mobile computing device of the individual and a computing device of the remote pharmacist.
10. The computer-implemented method of claim 9 ,
wherein the unique machine-readable code is generated in response to an authorization granted by the remote pharmacist after completion of the communication session.
11. A computing system configured to generate a unique machine-readable code redeemable to retrieve one or more prescription products, the system comprising:
one or more processors; and
one or more memories storing computer-executable instructions that, when executed by the one or more processors, cause the computing system to:
receive, via a software application executing on a mobile computing device of an individual, an indication of a selection of one or more prescription products to be retrieved by the individual at a retrieval location via a scanning of a unique machine-readable code, wherein retrieval of the one or more prescription products is associated with one or more prerequisite tasks required to be completed by the individual prior to the retrieval;
determine a completion status associated with the retrieval of the one or more prescription products, the completion status being based upon whether each of the one or more prerequisite tasks has been completed via the software application;
select, based upon the determined completion status, from among a plurality of retrieval stations located at the retrieval location, a particular retrieval station to be used for the retrieval of the one or more prescription products,
the plurality of retrieval stations from which the selection is made comprising (i) one or more standard retrieval stations to be used for the retrieval when the one or more prerequisite tasks have not been completed prior to the scanning of the unique machine-readable code, and (ii) one or more express retrieval stations to be used when the one or more prerequisite tasks have been completed via the software application prior to the scanning of the unique machine-readable code;
generate a notification associated with the retrieval of the one or more prescription products, the notification (i) comprising the unique machine-readable code associated with the retrieval, and (ii) identifying the particular retrieval station at the retrieval location; and
transmit, to the mobile computing device, the notification.
12. The system of claim 11 , wherein the individual associated with the retrieval of the one or more prescription products is a patient having a medical prescription corresponding to the one or more prescription products.
13. The system of claim 11 , wherein the unique machine-readable code comprises a two-dimensional matrix barcode.
14. The system of claim 11 , wherein the computer executable instructions, when executed via the one or more processors, further cause the computing system to:
detect, via a scanning device located at the particular retrieval station, a scan of the unique machine-readable code;
identify the one or more prescription products, based upon the detected scan of the unique machine-readable code; and
cause the one or more prescription products to be dispensed at the particular retrieval station.
15. The system of claim 11 , wherein the computer executable instructions, when executed via the one or more processors, further cause the computing system to, subsequent to selecting the particular retrieval station:
cause the one or more prescription products to be reserved in an inventory associated with the particular retrieval station.
16. The system of claim 11 , wherein the computer executable instructions, when executed via the one or more processors, further cause the computing system to:
cause a physical quantity of space to be reserved in an inventory associated with the particular retrieval station.
17. The system of claim 11 , wherein the computer executable instructions, when executed via the one or more processors, further cause the computing system to:
cause one or more labels to be applied to one or more containers associated with the one or more prescription products, wherein the one or more labels identify the one or more prescription products and a patient associated with the one or more prescription products.
18. The system of claim 11 , wherein the computer executable instructions, when executed via the one or more processors, further cause the computing system to:
process a payment for the one or more prescription products at the particular retrieval station.
19. The system of claim 11 , wherein the computer executable instructions, when executed via the one or more processors, further cause the computing system to:
receive a request to communicate with a remote pharmacist, the request initiated by the individual, and
a communication session to be initiated between the mobile computing device of the individual and a computing device of the remote pharmacist.
20. One or more computer-readable media storing non-transitory computer-executable instructions that, when executed via one or more processors, cause the one or more processors to:
receive, via a software application executing on a mobile computing device of an individual, an indication of a selection of one or more prescription products to be retrieved by the individual at a retrieval location via a scanning of a unique machine-readable code, wherein retrieval of the one or more prescription products is associated with one or more prerequisite tasks required to be completed by the individual prior to the retrieval;
determine a completion status associated with the retrieval of the one or more prescription products, the completion status being based upon whether each of the one or more prerequisite tasks has been completed via the software application;
select, based upon the determined completion status, from among a plurality of retrieval stations located at the retrieval location, a particular retrieval station to be used for the retrieval of the one or more prescription products,
the plurality of retrieval stations from which the selection is made comprising (i) one or more standard retrieval stations to be used for the retrieval when the one or more prerequisite tasks have not been completed prior to the scanning of the unique machine-readable code, and (ii) one or more express retrieval stations to be used when the one or more prerequisite tasks have been completed via the software application prior to the scanning of the unique machine-readable code;
generate a notification associated with retrieval of the one or more prescription products, the notification (i) comprising a unique machine-readable code associated with the retrieval, and (ii) identifying the particular retrieval station at the retrieval location; and
transmit, to the mobile computing device, the notification.