Digital document distribution process
Systems and methods for managing privileged communications in a controlled-environment facility are disclosed. A privileged communication is received from a user via an online portal, wherein the user having been previously confirmed as having a privileged relationship with a resident of the controlled-environment facility, transmitting the privileged communication to the resident in a manner that prevents inspection by controlled-environment facility staff, and notifying the user when the privileged communication has been accessed by the resident. The privileged communication may be one or more of a document, an image, a text message, an email, a voicemail, or any other electronic or digital communication.
1. A method for managing communications in a controlled-environment facility, comprising:
receiving a privileged communication from a user via an online portal, the user having been previously confirmed as having a privileged relationship with a resident of the controlled-environment facility;
receiving a nonprivileged communication via the online portal;
processing the privileged communication through a communications system comprising a privileged communication channel and a privileged database;
processing the nonprivileged communication through the communications system comprising a nonprivileged communication channel and a nonprivileged database, wherein the nonprivileged communication channel is separate from the privileged communication channel, and wherein the nonprivileged database is separate from the privileged database;
storing the privileged communication in the privileged database in a manner that prevents inspection by controlled-environment facility staff;
transmitting the privileged communication to the resident via the privileged communication channel to prevent inspection by controlled-environment facility staff; and
notifying the user when the privileged communication has been accessed by the resident.
2. The method of claim 1 , further comprising:
notifying the resident that the privileged communication has been received.
3. The method of claim 1 , wherein confirming that the user has a privileged relationship with a resident of the controlled-environment facility further comprises:
verifying the user's identity with a public database; and
verifying a professional registration for the user with a professional organization.
4. The method of claim 3 , wherein the public database is selected from one or more of: a state agency database, a federal agency database, a drivers' license database, a public identity card database, a marriage record database, and a passport database.
5. The method of claim 3 , wherein the professional organization is selected from one or more of: an attorney bar association, a medical association, a union, a religious organization and a Social Security Administration.
6. The method of claim 1 , wherein transmitting the privileged communication to the resident in a manner that prevents inspection comprises:
encrypting the privileged communication when it is received;
transmitting the encrypted privileged communication to a resident device; and
decrypting the privileged communication at the resident device.
7. The method of claim 1 , wherein the nonprivileged communication is processed in at least one of the following ways: alerted, recorded, inspected, scanned, or monitored.
8. The method of claim 1 , wherein the privileged communication is one or more of a document, an image, a text message, an email, or a voicemail.
9. The method of claim 1 , further comprising:
allowing the resident to edit the privileged communication; and
transmitting the edited privileged communication to the user in a manner that prevents inspection by controlled-environment facility staff.
10. The method of claim 9 , wherein editing the privileged communication comprises adding an electronic signature to the privileged communication server communication.
11. The method of claim 9 , further comprising:
storing the edited privileged communication in a manner that prevents inspection by controlled-environment facility staff.
12. A system, comprising:
a controlled-environment resident device running a client application operable to access privileged communications;
a communications system for processing privileged communications comprising a privileged database, a privileged communication channel and a privileged communication server, wherein the privileged database configured to store the privileged communication in a manner that prevents inspection by controlled-environment facility staff, and wherein the the privileged communication server comprising at least one processor, and a memory coupled to the at least one processor, the memory configured to store program instructions executable by the at least one processor to cause the privileged communication server to:
receive a privileged communication from a sender via an online portal, the sender having been previously confirmed as having a privileged relationship with a resident of a controlled-environment facility;
transmit the privileged communication to the controlled-environment resident device via a privileged communication channel that bypasses a nonprivileged communication channel to prevent inspection by controlled-environment facility staff;
notify the resident that the privileged communication has been received; and
notify the sender when the privileged communication has been accessed by the resident; and
a separate nonprivileged communication channel for processing nonprivileged communications comprising a nonprivileged database and a communication processing server, wherein the communication processing server comprising at least one process, and a memory coupled to the at least one processor, the memory configured to store program instructions executable by the at least one processor to cause the communication processing server to:
transmit the nonprivileged communication to the controlled-environment resident device via the nonprivileged communication channel, wherein the nonprivileged communication bypasses the privileged communication channel.
13. The system of claim 12 , wherein the privileged communication server is further configured to:
verify the sender's identity with a public database; and
verify a professional registration for the sender with a professional organization.
14. The system of claim 12 , wherein the privileged communication server is further configured to:
encrypt the privileged communication when it is received;
transmit the encrypted privileged communication to the controlled-environment resident device; and
decrypt the encrypted privileged communication at the controlled-environment resident device.
15. The system of claim 12 , wherein nonprivileged communications are processed in at least one of the following ways: alerted, recorded, inspected, scanned, or monitored.
16. The system of claim 12 , wherein the privileged communication is one or more of a document, an image, a text message, an email, or a voicemail.
17. The system of claim 12 , wherein the controlled-environment resident device is further configured to:
allow the resident to edit the privileged communication; and
transmit the edited privileged communication to the privileged communication server in a manner that prevents inspection by controlled-environment facility staff.
18. The system of claim 17 , wherein the privileged communication is edited by adding an electronic signature to the privileged communication.
19. The system of claim 17 , wherein the privileged communication server is further configured to:
store the edited privileged communication in a manner that prevents inspection by controlled-environment facility staff.