Providing logistical support for robots
The present disclosure describes a device, computer-readable medium, and method for providing logistical support for robots. In one example, the method includes receiving, at a centralized support center that is in communication with a plurality of robots, a query from a first robot of the plurality of robots that has been deployed to perform a task, wherein the query indicates an error encountered by the first robot and evidence of the error collected by the first robot, formulating, at the centralized support center, a proposed solution to resolve the error, wherein the formulating comprises soliciting an analysis of the evidence by a party other than the first robot, and delivering, by the centralized support center, the proposed solution to the first robot.
1. A method comprising:
receiving, by a processor of a centralized support center that is in communication with a plurality of robots, a query from a first robot of the plurality of robots that has been deployed to perform a task, wherein the query indicates an error encountered by the first robot and evidence of the error collected by the first robot;
receiving, by the processor, further evidence of the error from a perspective of a second robot of the plurality of robots that is separate from the first robot;
formulating, by the processor, a proposed solution to resolve the error, wherein the formulating comprises soliciting an analysis of the evidence and the further evidence by a party other than the first robot; and
delivering, by the processor, the proposed solution to the first robot.
2. The method of claim 1 , wherein the evidence comprises sensor data collected by the first robot from an environment surrounding the first robot.
3. The method of claim 1 , wherein the evidence comprises a device log of the first robot.
4. The method of claim 1 , wherein the evidence comprises a video of an attempt by the first robot to resolve the error.
5. The method of claim 1 , wherein the further evidence comprises sensor data collected by the second robot from an environment surrounding the second robot.
6. The method of claim 1 , wherein the further evidence comprises a device log of the second robot.
7. The method of claim 1 , wherein the party is the second robot.
8. The method of claim 7 , wherein the second robot has reported encountering an error that is similar to the error encountered by the first robot.
9. The method of claim 1 , wherein the party is a human technician.
10. The method of claim 1 , wherein the formulating comprises:
using the evidence to generate a simulated environment that simulates an environment surrounding the first robot;
receiving a command from the party interacting with the simulated environment; and
mapping the command to an action to be taken by the first robot.
11. The method of claim 10 , wherein the simulated environment comprises a virtual reality environment.
12. The method of claim 10 , wherein the simulated environment comprises an augmented reality environment.
13. The method of claim 10 , wherein the command is a text command.
14. The method of claim 10 , wherein the command is a spoken command.
15. The method of claim 10 , wherein the command is a gesture.
16. The method of claim 10 , wherein the command is a keyboard command.
17. The method of claim 10 , wherein the mapping is scaled to the environment surrounding the first robot.
18. The method of claim 1 , further comprising:
storing a record of the error and the proposed solution, responsive to the proposed solution resolving the error.
19. A device comprising:
a processor of a centralized support center that is in communication with a plurality of robots; and
a computer-readable medium storing instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising:
receiving a query from a first robot of the plurality of robots that has been deployed to perform a task, wherein the query indicates an error encountered by the first robot and evidence of the error collected by the first robot;
receiving further evidence of the error from a perspective of a second robot of the plurality of robots that is separate from the first robot;
formulating a proposed solution to resolve the error, wherein the formulating comprises soliciting an analysis of the evidence and the further evidence by a party other than the first robot; and
delivering the proposed solution to the first robot.
20. A non-transitory computer-readable storage medium storing instructions which, when executed by a processor of a centralized support center that is in communication with a plurality of robots, cause the processor to perform operations, the operations comprising:
receiving a query from a first robot of the plurality of robots that has been deployed to perform a task, wherein the query indicates an error encountered by the first robot and evidence of the error collected by the first robot;
receiving further evidence of the error from a perspective of a second robot of the plurality of robots that is separate from the first robot;
formulating a proposed solution to resolve the error, wherein the formulating comprises soliciting an analysis of the evidence and the further evidence by a party other than the first robot; and
delivering the proposed solution to the first robot.