System and method for verifying image data of a vehicle
Methods and systems for facilitating photo-based estimation are described. In an aspect, a server is configured to receive, via a communications module from a remote computing device, a signal comprising image data obtained by the remote computing device through activation of a submission application. The server may obtain verification data that includes at least one of policy data obtained from at least one of the stored profiles or sensor data received from the remote computing device. The server may evaluate the image data based on the verification data to determine whether the image data is valid. The server may, upon determining that the image data is not valid, generate an error.
1. A server comprising:
a communications module;
a data store storing profiles for parties;
a processor coupled to the communications module and the data store; and
a memory coupled to the processor, the memory storing processor-executable instructions which, when executed by the processor, configure the processor to:
receive, via the communications module from a remote computing device, a signal comprising image data obtained by the remote computing device through activation of a submission application, the image data including metadata identifying an image capture location and a time of image capture;
obtain verification data, the verification data comprising policy data obtained from at least one of the stored profiles and sensor data received from the remote computing device and identifying a location of the remote computing device at the time of image capture;
evaluate the image data based on the verification data to verify the authenticity of the image data by comparing the image capture location in the metadata to the location of the remote computing device at the time of image capture;
when the image capture location in the metadata does not correspond to the location of the remote computing device at the time of image capture, determine that the image data is not authentic and generate an error; and
engage one of a manual estimation module and a photo-based estimation module configured to provide a real-time estimate based on the image data, the manual estimation module being engaged when the image data is determined to be not authentic.
2. The server of claim 1 , wherein the image data comprises an image of at least a portion of a vehicle and wherein evaluating the image data based on the verification data comprises determining, based on the at least one of the profiles, whether the vehicle in the image corresponds to an insured vehicle.
3. The server of claim 2 , wherein determining whether the vehicle corresponds to the insured vehicle comprises:
performing optical character recognition on the image to identify text in the image; and
comparing the text in the image to a vehicle identification number (VIN) in the at least one of the profiles.
4. The server of claim 2 , wherein determining whether the vehicle corresponds to the insured vehicle comprises:
identifying one or both of a make or model of the vehicle in the image; and
comparing the make or model of the vehicle to a make or model in the at least one of the profiles.
5. The server of claim 4 , wherein identifying one or both of a make or model of the vehicle in the image comprise any one or a combination of:
identifying a logo in the image and comparing the logo to a logo associated with the make or model in the at least one of the profiles;
identifying text in the image and comparing the text to the make or model in the at least one of the profiles; and
performing an image-based analysis to determine whether a vehicle body of the vehicle in the image corresponds to a vehicle body template for the make or model in the at least one of the profiles.
6. The server of claim 2 , wherein determining whether the vehicle corresponds to the insured vehicle comprises:
identifying a portion of the image comprising a body of the vehicle;
determining a paint colour of the vehicle from the identified portion of the image; and
determining whether the paint color of the vehicle corresponds to a paint color specified in the at least one of the profiles.
7. The server of claim 1 , wherein the instructions further cause the processor to:
when the image data is authentic, engage a chat-bot module, the chat-bot module configured to generate automated replies to input received via a chat interface displayed on the remote computing device,
and wherein generating the error comprises directing a chat interface displayed on the remote computing device to an operator device, the operator device allowing an operator to engage in a chat via the chat interface.
8. The server of claim 1 , wherein evaluating the image data based on the verification data to determine whether the image data is authentic comprises:
comparing a location in the at least one of the profiles with the image capture location included in the metadata included with the image data.
9. The server of claim 1 , wherein the image data includes a set of images and wherein the instructions further configure the processor to evaluate the image data to determine whether the set of images is complete and to generate an error when the set of images is determined to be incomplete.
10. The server of claim 9 , wherein the instructions further configure the processor to receive a hash chain from the remote computing device, the hash chain comprising a hash of a plurality of images in a set and wherein evaluating the image data comprises determining whether the set of images in the image data is a complete set based on the hash chain.
11. The server of claim 9 , wherein evaluating the image data comprises comparing features of an image of the set to features of another image of the set.
12. The server of claim 1 , wherein the instructions further configure the processor to:
receive, via the communications module, a signal representing a credential; and
identify the at least one of the profiles based on the credential.
13. A method comprising:
receiving, via a communications module from a remote computing device, a signal comprising image data obtained by the remote computing device through activation of a submission application, the image data including metadata identifying an image capture location and a time of image capture;
obtaining verification data, the verification data comprising at least one of policy data obtained from at least one of plurality of stored profiles and sensor data received from the remote computing device and identifying a location of the remote computing device at the time of image capture;
evaluating the image data based on the verification data to verify the authenticity of the image data by comparing the image capture location in the metadata to the location of the remote computing device at the time of image capture;
when the image capture location in the metadata does not correspond to the location of the remote computing device at the time of image capture, determining that the image data is not authentic and generating an error; and
engaging one of a manual estimation module and a photo-based estimation module configured to provide a real-time estimate based on the image data, the manual estimation module being engaged when the image data is determined to be not authentic.
14. The method of claim 13 , wherein the image data comprises an image of at least a portion of a vehicle and wherein evaluating the image data based on the verification data comprises determining, based on the at least one of the profiles, whether the vehicle in the image corresponds to an insured vehicle.
15. The method of claim 14 , wherein determining whether the vehicle corresponds to the insured vehicle comprises:
performing optical character recognition on the image to identify text in the image; and
comparing the text in the image to a vehicle identification number (VIN) in the at least one of the profiles.
16. The method of claim 14 , wherein determining whether the vehicle corresponds to the insured vehicle comprises:
identifying one or both of a make or model of a vehicle in the image; and
comparing the make or model of the vehicle to a make or model in the at least one of the profiles.
17. The method of claim 16 , wherein identifying one or both of a make or model of the vehicle in the image comprise any one or a combination of:
identifying a logo in the image and comparing the logo to a logo associated with the make or model in the at least one of the profiles;
identifying text in the image and comparing the text to the make or model in the at least one of the profiles; and
performing an image-based analysis to determine whether a vehicle body of the vehicle in the image corresponds to a vehicle body template for the make or model in the at least one of the profiles.
18. A non-transitory computer readable storage medium comprising computer-executable instructions which, when executed, configure a computing device to:
receive, via a communications module from a remote computing device, a signal comprising image data obtained by the remote computing device through activation of a submission application, the image data including metadata identifying an image capture location and a time of image capture;
obtain verification data, the verification data comprising policy data obtained from at least one of the stored profiles and sensor data received from the remote computing device and identifying a location of the remote computing device at the time of image capture;
evaluate the image data based on the verification data to verify the authenticity of the image data by comparing the image capture location in the metadata to the location of the remote computing device at the time of image capture;
when the image capture location in the metadata does not correspond to the location of the remote computing device at the time of image capture, determine that the image data is not authentic and generate an error; and
engage one of a manual estimation module and a photo-based estimation module configured to provide a real-time estimate based on the image data, the manual estimation module being engaged when the image data is determined to be not authentic.
19. The server of claim 1 , wherein the instructions further cause the processor to:
prior to receiving the signal comprising the image data, receive a signal comprising a first hash prepared at the remote computing device based on image data;
wherein the signal comprising the image data includes a second hash; and
wherein evaluating the image data includes evaluating the image data by comparing the first hash and the second hash to verify the authenticity of the image data.