IP Library Granted Patent US 11,070,916
Granted Patent B2
US 11,070,916 · App. 16/173,367 · Granted Jul 20, 2021

Systems and methods for distinguishing audio using positional information

Inventors: Adam Samuel Horrocks (Sandy, UT); Matthew Lawrence Page (Sandy, UT); Nathan Edwin Boden (Riverton, UT); Christopher Garn Seaman (South Jordan, UT)
Assignee: INCONTACT, INC.
H04R3/12G06F3/165H04R5/033H04R5/04
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Quick Facts
Patent No.
US 11,070,916
App. No.
16/173,367
Granted
Jul 20, 2021
Kind
B2
Abstract

A separate virtual (e.g. aural) location for one or more interaction or telephony call participants may provide an indication or clue for at least one of the call participants of who is speaking at any one time, reducing errors and misunderstandings during the call. Auditory localization may be used so that participants are heard from separate virtual locations. An audible user interface (AUI) may be produced such that audio presented to the listening user is location-specific, the location being relevant to the user, just as information presented in a graphical user interface (GUI) might be relevant. For example, a plurality of audio streams which are part of an interaction between communicating parties may be accepted, and based on the audio streams, a plurality of audio outputs may be provided, each located at a different location in three-dimensional space.

Claims (13)

1. A method of providing audio output, the method comprising:

accepting a plurality of audio streams which are part of an interaction between communicating parties;

based on the audio streams, providing a plurality of audio outputs, each located at a different location in three-dimensional space; and

providing in a left-right channel audio stream an audio prompt corresponding to a first of a plurality of displayed computer applications;

wherein the audio prompt is perceived when heard by a user to be at a location in three-dimensional space distinct from the location of another audio prompt corresponding to a second of the plurality of displayed computer applications; and

wherein the audio prompt is perceived when heard by the user to be at a location in three-dimensional space which correlates with a position of the first of the plurality of displayed computer applications on a display of the user.

2. The method of claim 1 , wherein:

providing a plurality of audio outputs, each located at a different location in three-dimensional space comprises:

based on the audio streams, outputting a left portion of a left-right channel audio stream to a first earcup of a set of headphones, and outputting a right portion of a left-right channel audio stream to a second earcup of the set of headphones, so that audio related to each audio stream of the plurality of audio streams is perceived to be at a location in three-dimensional space; and

for at least one audio stream, audio related to the audio stream is perceived at a different location in three-dimensional space from the perceived location of audio related to other audio streams.

3. The method of claim 1 , comprising providing on the display an indication of a position for each audio stream.

4. The method of claim 1 , wherein the three-dimensional space is defined relative to a listener by a left-right axis, an up-down axis, and a forward-backward axis.

5. The method of claim 1 , wherein an audio stream of the plurality of audio streams is a voice telephone call.

Assignments (2)
SECURITY INTEREST Recorded Feb 26, 2026
From: NICE LTD; NICE SYSTEMS INC.; NICE SYSTEMS TECHNOLOGIES INC.; INCONTACT, INC.
To: JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 074986/0208 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded May 14, 2019
From: HORROCKS, ADAM SAMUEL; PAGE, MATTHEW LAWRENCE; BODEN, NATHAN EDWIN; SEAMAN, CHRISTOPHER GARN
To: INCONTACT, INC.
Reel/Frame 049174/0206 →