Remote access controller support system
A remote access controller support system includes a first server device that includes a first remote access controller that is coupled to a support system and a client device through an out-of-band network connection. The first remote access controller detects a server device event at the first server device. The first remote access controller correlates the event with a stored server device event and determines a recommended action associated with the stored server device event. The first remote access controller causes, via the out-of-band network connection, the recommended action to be displayed on a display device of the client device.
1. A remote access controller support system, comprising:
a client device; and
a first server device that includes a first remote access controller that is coupled to the client device through an out-of-band network connection, wherein the first remote access controller is configured to:
detect, in response to monitoring at least one first server device component, a first server device event at the first server device, wherein the first server device event is detected based on first server device event data obtained from the at least one first server device component that includes at least an operating system running on a processing system that is separate from a remote access controller processing system providing the first remote access controller;
correlate the first server device event with a stored second server device event that was received in a secure package including a self-contained executable that is configured to update remote access controller firmware utilized by the first remote access controller;
determine a recommended action associated with the stored second server device event; and
cause, via the out-of-band network connection, the recommended action to be displayed on a display system coupled to the client device.
2. The system of claim 1 , further comprising:
a support system that is coupled to the first remote access controller through the out-of-band network connection, wherein the first remote access controller is configured to:
provide, to the support system via the out-of-band network connection, the first server device support data associated with the first server device event.
3. The system of claim 2 , wherein the providing the first server device support data associated with the first server device event to the support system via the out-of-band network connection is performed by the first remote access controller in response to determining that the first server device event does not correlate with the stored second server device event.
4. The system of claim 1 , further comprising:
a support system that is coupled to the first remote access controller through the out-of-band network connection, wherein the first remote access controller is configured to:
receive, via the out-of-band network connection from the support system, the secure package including a second server device event shaving second server device support data associated with the first server device and the recommended action, wherein the second server device event is stored as the stored second server device event and with the recommendation action.
5. The system of claim 4 , wherein the second server device support data is based on server device support data provided by a second server device using a second remote access controller and via a second out-of-band network connection with the support system.
6. The system of claim 5 , wherein the second server device and the first server device are of the same type of server device.
7. An information handling system (IHS), comprising:
a plurality of server device components; and
a first remote access controller, wherein the first remote access controller is coupled to the plurality of server device components and coupled to a client device through an out-of-band network connection, and wherein the first remote access controller is configured to:
detect, in response to monitoring at least one first server device component included in the plurality of server device components, a first server device event in the at least one first server device component, wherein the first server device event is detected based on first server device event data obtained from the at least one first server device component that includes at least an operating system running on a processing system that is separate from a remote access controller processing system providing the first remote access controller;
correlate the first server device event with a stored second server device event that was received in a secure package including a self-contained executable that is configured to update remote access controller firmware utilized by the first remote access controller;
determine a recommendation action associated with the stored second server device event; and
cause, via the out-of-band network connection, the recommended action to be displayed on a display system coupled to the client device.
8. The IHS of claim 7 , wherein the first remote access controller is coupled to a support system through the out-of-band network connection, wherein the first remote access controller is configured to:
provide, to the support system via the out-of-band network connection, the first server device support data associated with the first server device event.
9. The IHS of claim 8 , wherein the providing the first server device support data associated with the first server device event to the support system via the out-of-band network connection is performed by the first remote access controller in response to determining that the first server device event does not correlate with the stored second server device event.
10. The IHS of claim 7 , wherein the first remote access controller is coupled to a support system through the out-of-band network connection, wherein the first remote access controller is configured to:
receive, via the out-of-band network connection from the support system, the secure package including a second server device event having second server device support data associated with the at least one of the plurality of first server device components and the recommended action, wherein the second server device event is stored as the stored second server device event and with the recommendation action.
11. The IHS of claim 10 , wherein the second server device support data is based on server device support data provided by at least one of a plurality of second server device components of a second server device using a second remote access controller and via a second out-of-band network connection with the support system.
12. The IHS of claim 11 , wherein the at least one of the plurality of first server device components and the at least one of the plurality of second server device components are of the same type of server device.
13. A method of providing support using a remote access controller, comprising
detecting, by a first remote access controller included in a first server device and in response to monitoring at least one first server device component included in the first server device, a first server device event in the at least one first server device component included in the first server device and coupled to the first remote access controller, wherein the first server device event is detected based on first server device event data obtained from the at least one first server device component that includes at least an operating system running on a processing system that is separate from a remote access controller processing system providing the first remote access controller;
correlate, by the first remote access controller, the first server device event with a stored second server device event that was received in a secure package including a self-contained executable that is configured to update remote access controller firmware utilized by the first remote access controller;
determine, by the first remote access controller, a recommendation action associated with the stored second server device event; and
cause, by the first remote access controller and via an out-of-band network connection coupled to a client device, the recommendation action to be displayed on a display system coupled to the client device.
14. The method of claim 13 , further comprising:
providing, by the first remote access controller to a support system coupled to the first remote access controller via the out-of-band network connection, the first server device support data associated with the first server device event.
15. The method of claim 14 , wherein the providing the first server device support data associated with the first server device event to the support system via the out-of-band network connection is performed by the first remote access controller in response to determining that the first server device event does not correlate with the stored second server device event.
16. The method of claim 13 , further comprising:
receiving, by the first remote access controller and from a support system coupled to the first remote access controller via the out-of-band network connection, the secure package including a second server device event having second server device support data associated with the first server device and the recommended action, wherein the second server device event is stored as the stored second server device event and with the recommendation action.
17. The method of claim 16 , wherein the second server device support data is based on server device support data provided by a second server device using a second remote access controller and via a second out-of-band network connection with the support system.