Systems and methods for remote control in information technology infrastructure

1. A system to manage information technology infrastructure, comprising:

a remote view system comprising one or more processors and memory;

a session controller of the remote view system to:

activate a real-time communication session and a code for the real-time communication session;

generate a link comprising an indication of the code for the real-time communication session;

identify, via a lookup in a database using the code, an identifier of a mobile telecommunications device remote from the remote view system;

transmit, using the identifier and via a network, the link to the mobile telecommunications device, the mobile telecommunications device to:

display an indication of the link via a display device of the mobile telecommunications device;

receive, via an input interface of the mobile telecommunications device, a selection of the link; and

launch a web browser to request content provided via the link;

the session controller to:

receive, responsive to the selection of the link, the request for content from the mobile telecommunications device, the request indicating the code embedded in the link;

obtain, responsive to the selection, access to data from a camera of the mobile telecommunications device;

identify, via a lookup in the database using the code, the real-time communication session corresponding to the code;

establish, via a web socket over a network protocol, the real-time communication session with a data feed from the camera comprising one or more images or video; and

provide, based on at least a portion of the data feed, a command with a visual or auditory indication to control the mobile telecommunications device.

2. The system of claim 1 , comprising:

the remote view system to transmit the link via a short message service protocol.

3. The system of claim 1 , comprising:

the remote view system to provide the command comprising an icon indicating a direction to move the mobile telecommunications device.

4. The system of claim 1 , comprising:

the remote view system to provide the command comprising an icon indicating to zoom in on an object.

5. The system of claim 1 , comprising the remote view system to:

identify a remote support technician device;

generate the code to pair the mobile telecommunications device with the remote support technician device; and

store, in an index, the code for the real-time communication session and an indication of the remote support technician device paired with the mobile telecommunications device.

6. The system of claim 1 , wherein the code is embedded in the link, the code comprising a numerical code.

7. The system of claim 1 , wherein responsive to selection of the link, the mobile telecommunication device calls an application programming interface that provides a prompt for display on the mobile telecommunications device, the prompt requesting authorization to access the camera of the mobile telecommunications device.

8. The system of claim 1 , comprising the remote view system to:

select a server to manage the real-time communication session; and

relay the data feed between the camera of the mobile telecommunications device and a remote support technician device via the selected server.

9. The system of claim 1 , comprising:

the remote view system to establish the real-time communication session with the data feed between the mobile telecommunications device and a remote support technician device absent a relay between a server of the remote view system.

10. The system of claim 1 , comprising:

the remote view system to add a remote support technician device to the real-time communication session via the web socket over the network protocol.

11. A method of managing information technology infrastructure, comprising:

activating, by a remote view system comprising one or more processors and memory, a real-time communication session and a code for the real-time communication session;

generating, by the remote view system, a link comprising an indication of the code for the real-time communication session;

identifying, by the remote view system, via a lookup in a database using the code, an identifier of a mobile telecommunications device remote from the remote view system;

transmitting, by the remote view system using the identifier, via a network, the link to the mobile telecommunications device, the mobile telecommunications device to:

display an indication of the link via a display device of the mobile telecommunications device;

receive, via an input interface of the mobile telecommunications device, a selection of the link; and

launch a web browser to request content provided via the link;

receiving, by the remote view system, responsive to the selection of the link, the request for content from the mobile telecommunications device, the request indicating the code embedded in the link;

obtaining, by the remote view system responsive to the selection, access to data of a camera of the mobile telecommunications device;

identifying, by the remote view system via a lookup in the database using the code, the real-time communication session corresponding to the code;

establishing, by the remote view system via a web socket over a network protocol, the real-time communication session with a data feed from the camera comprising one or more images or video; and

providing, by the remote view system, based on at least a portion of the data feed, a command with a visual or auditory indication to control the mobile telecommunications device.

12. The method of claim 11 , comprising:

transmitting, by the remote view system, the link via a short message service protocol.

13. The method of claim 11 , comprising:

providing, by the remote view system, the command comprising an icon indicating a direction to move the mobile telecommunications device.

14. The method of claim 11 , comprising:

providing, by the remote view system, the command comprising an icon indicating to zoom in on an object.

15. The method of claim 11 , comprising:

identifying, by the remote view system, a remote support technician device;

generating, by the remote view system, the code to pair the mobile telecommunications device with the remote support technician device; and

storing, by the remote view system, in an index, the code for the real-time communication session and an indication of the remote support technician device paired with the mobile telecommunications device.

16. The method of claim 11 , wherein the code is embedded in the link, the code comprising a numerical code.

17. The method of claim 11 , wherein responsive to selection of the link, the mobile telecommunication device calls an application programming interface that

provides a prompt for display on the mobile telecommunications device, the prompt requesting authorization to access the camera of the mobile telecommunications device.

18. The method of claim 11 , comprising:

selecting, by the remote view system, a server to manage the real-time communication session; and

relaying, by the remote view system, the data feed between the camera of the mobile telecommunications device and a remote support technician device via the selected server.

19. The method of claim 11 , comprising:

establishing, by the remote view system, the real-time communication session with the data feed between the mobile telecommunications device and a remote support technician device absent a relay between a server of the remote view system.

20. The method of claim 11 , comprising:

adding, by the remote view system, a remote support technician device to the real-time communication session via the web socket over the network protocol.