Remote trigger for security system
Systems, methods, and techniques for mitigating retail theft include securing items at a receptacle of a retailer via an electronic lock, and providing a transceiver that is proximate to the secured items and that transmits a beacon which may be detected by a personal electronic device (PED) of a customer. Based on a wireless transmission between the PED and the transceiver, a customer's identity may be determined and the customer's risk profile may be accessed. A risk score corresponding to the customer accessing the secured item may be determined based on the customer's risk profile and optionally based upon a profile of the secured item. If the risk score is indicative of an acceptable risk, a trigger to remotely unlock the electronic lock may be sent, thereby remotely and automatically allowing qualified customers to access secured items. An item's removal may be detected and tracked.
1. A system for mitigating retail theft, the system comprising:
a sensor disposed at a receptacle at which an item is disposed, the receptacle located at a physical facility associated with a retailer;
a security system to which the sensor is communicatively connected, the security system including one or more processors and one or more non-transitory computer-readable storage media storing thereon computer-executable instructions that, when executed by the one or more processors, cause the security system to:
receive, from the sensor, a signal indicative of a removal of the item from the receptacle;
upon reception of the sensor signal, start a timer that expires after a particular time interval has elapsed;
when a signal indicative of a detection of the item, at a particular computing device of the retailer, is received by the security system via one or more communication networks disposed at the physical facility associated with the retailer prior to an expiration of the timer, cancel the timer; and
when a signal indicative of a detection of the item, at any computing device of the retailer, is not received by the security system prior to the expiration of the timer, transmit, via the one or more communication networks, an alert signal to an agent device of the retailer.
2. The system of claim 1 , wherein a duration of the particular time interval is modifiable.
3. The system of claim 1 , wherein the detection of the item at the particular computing device includes a scanning of the item at the particular computing device.
4. The system of claim 1 , wherein each of the particular computing device of the retailer, the security system, and the agent device is communicatively connected to the one or more communication networks disposed at the physical facility associated with the retailer.
5. The system of claim 1 , wherein the one or more communication networks disposed at the physical facility associated with the retailer includes a wireless communication network, and wherein the system further includes a wireless transceiver disposed at the receptacle via which the sensor signal is transmitted.
6. The system of claim 1 , wherein the alert signal includes an indication of the item and an indication of a time of the removal of the item from the receptacle.
7. The system of claim 1 , wherein at least a portion of the security system is disposed at the receptacle.
8. The system of claim 1 , wherein at least a portion of the security system is disposed at one or more servers that service the physical facility associated with the retailer.
9. The system of claim 8 , wherein at least a portion of the one or more servers that service the physical facility associated with the retailer includes a centralized set of servers that is (i) remotely disposed from physical facility associated with the retailer, and (ii) communicatively connected to multiple physical facilities associated with the retailer.
10. A method of mitigating retail theft, the method comprising:
receiving, by one or more processors of a security system, a signal indicative of a removal of an item from a receptacle located at a physical facility associated with a retailer, the received signal corresponding to a signal generated by a sensor disposed at the receptacle;
based on the reception of the signal indicative of the removal of the item, starting, by the one or more processors of the security system, a timer that expires after a particular time interval has elapsed;
canceling, by the one or more processors of the security system, the timer when a signal indicative of a detection of the item, at a particular computing device of the retailer, is received by the security system via one or more communications networks disposed at the physical facility associated with the retailer prior to an expiration of the timer; and
transmitting, by the one or more processors of the security system and via the one or more communication networks, an alert signal to an agent device of the retailer when a signal indicative of a detection of the item, at any computing device of the retailer, is not received by the security system prior to the expiration of the timer.
11. The method of claim 10 , further comprising modifying, by the one or more processors of the security system, a duration of the particular time interval.
12. The method of claim 10 , wherein the detection of the item at the particular computing device includes a scanning of the item at the particular computing device.
13. The method of claim 10 , wherein receiving the signal indicative of the removal of the item from the receptacle comprises receiving the signal indicative of the removal of the item from the receptacle via a wireless transceiver that is disposed at the receptacle.
14. The method of claim 10 , wherein transmitting the alert signal comprises transmitting an alert signal including an indication of the item and an indication of a time of the removal of the item from the receptacle.
15. The method of claim 10 , further comprising updating, by the one or more processors, a profile of a customer associated with the removal of the item based on one of the timer cancellation or the transmitted alert signal.
16. A system for mitigating retail theft, the system comprising:
a sensor disposed at a receptacle at which an item is disposed, the receptacle located at a physical facility associated with a retailer;
one or more wireless transceivers disposed at the receptacle;
one or more servers associated with the retailer, the one or more servers in communicative connection with the sensor via the one or more wireless transceivers and storing computer-executable instructions that, when executed by one or more processors, cause the one or more servers to:
receive, via the one or more wireless transceivers, a signal indicating that the sensor has detected a removal of the item from the receptacle;
based on the reception of the signal indicative of the removal of the item, start a timer that expires after a particular time interval has elapsed;
when a signal indicative of a detection of the item by a particular computing device of the retailer is received prior to the expiration of the timer, cancel the timer; and
when a signal indicative of a detection of the item by any computing device of the retailer is not received prior to the expiration of the timer, transmit an alert signal to an agent device of the retailer.
17. The system of claim 16 , wherein the detection of the item by the particular computing device includes a scanning of the item at the particular computing device.
18. The system of claim 16 , wherein each of the particular computing device of the retailer, the security system, and the agent device is communicatively connected to one or more communication networks disposed at the physical facility associated with the retailer.
19. The system of claim 16 , wherein the alert signal includes an indication of the item and an indication of a time of the removal of the item from the receptacle.
20. The system of claim 16 , wherein the one or more servers further store a profile of a customer associated with the removal of the item from the receptacle, and wherein the computer-executable instructions, when executed by the one or more processors, cause the one or more servers further to update the profile of the customer based on one of the timer cancellation or the transmitted alert signal.