IP Library Granted Patent US 10,757,062
Granted Patent B2
US 10,757,062 · App. 16/212,439 · Granted Aug 25, 2020

Analysis of social interaction sentiment

Inventors: Liam Harpur (Dublin, IE); Philip Mullins (Skerries, IE); Eric Woods (New York, NY)
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
H04L51/32G06Q10/10G06Q50/01
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Quick Facts
Patent No.
US 10,757,062
App. No.
16/212,439
Granted
Aug 25, 2020
Kind
B2
Abstract

Reducing a negative social interaction includes receiving a response to a post from a user, the response includes content to be posted on an activity stream of a social network, analyzing the content of the response to determine a negative response risk to the post, analyzing a profile of the user to determine a tendency of the user to respond negatively in responses, and executing, based on the negative response risk and the tendency, an action for the response to reduce negative responses directed towards the post.

Claims (70)

1. A method for promoting a positive social interaction, the method comprising:

inferring from user preferences for an author of a post, registered trusted entities associated with the author, wherein a registered trusted entity:

is a user likely to respond positively to the post; and

views the post before other entities view the post;

receiving, from a user, a response to the post, the response comprising content to be posted on an activity stream of a social network;

analyzing the content of the response to determine a probability that the response contains negative sentiments directed towards the post;

analyzing a profile of the user on a same network where the response is to be posted and analyzing a profile of the user on a different network than where the response is to be posted to statistically determine user response tendency based on historical responses of the user;

executing, based on the probability that the response contains negative sentiments directed towards the post and the user response tendency, an action for the response to promote positive interaction; and

notifying the author when the registered trusted entities do not respond positively to the post.

2. The method of claim 1 , further comprising receiving, from a user, user preferences for the post.

3. The method of claim 2 , wherein user preferences are inferred on a post by post basis.

4. The method of claim 1 , wherein registered trusted entities are allowed to view the post before other entities.

5. The method of claim 1 , further comprising:

monitoring responses by users likely to respond positively to the post; and

determining from the responses by the users likely to respond positively to the post, when a user likely to respond positively to the post does not respond positively to the post.

6. The method of claim 1 , wherein analyzing the content of the response is performed on a partial portion of the response.

7. The method of claim 1 , wherein the user preferences accounts for a role of a prospective responder.

8. The method of claim 1 , further comprising ranking the probability on a numeric scale.

9. The method of claim 1 , further comprising registering users as registered trusted entities.

10. The method of claim 1 :

further comprising dividing the response into multiple portions; and

wherein executing an action comprises deleting just a portion of the response.

11. The method of claim 1 :

further comprising dividing the response into multiple portions; and

wherein executing an action comprises deleting just a portion of the response.

12. The method of claim 1 :

further comprising dividing the response into multiple portions; and

sending just a portion to a subject matter expert.

13. The method of claim 12 , wherein executing an action is based on an alert from the subject matter expert.

14. A system for promoting a positive social interaction, the system comprising:

a processor coupled to memory;

a plurality of engines, wherein each engine comprises program instructions stored in memory and executed by the processor, the plurality of engines comprising:

a presenting engine to:

receive from a user, user preferences for a post;

infer from the user preferences, registered trusted entities associated with an author of the post which registered trusted entities:

are users likely to respond positively to the post; and

view the post before other entities view the post; and

notify the user when the registered trusted entities do not respond positively to the post;

a receiving engine to receive, from a user, a response to the post, the response comprising content to be posted on an activity stream of a social network;

a response analyzing engine to:

analyze the content of the response to determine a probability that the response contains negative sentiments directed towards the post by:

analyzing facts and sentiments of the response;

deriving from the facts and the sentiment, via natural language processing, a meaning of the content of the response;

determining from the meaning of the content of the response, a probability that the response contains negative sentiments directed to the post; and

classifying the probability; and

monitor responses by the registered trusted entities; and

determine from the responses by registered trusted entities, when a registered trusted entity does not respond positively to the post; and

a profile analyzing engine to analyze a profile of the user on the same network where the response is to be posted and analyze a profile of the user on a different network than where the response is to be posted to statistically determine user response tendency based on historical responses of the user;

an executing engine to reject, based on the probability that the response contains negative sentiments directed towards the post and the user response tendency, the response to promote positive interaction directed towards the post.

15. The system of claim 14 , wherein the presenting engine presents the user interface on a post by post basis.

16. The system of claim 15 , wherein the registered trusted entities for one post differ from the registered trusted entities for another post.

17. The system of claim 14 , wherein the presenting engine notifies an author of the post that no registered trusted entity has been found.

18. The system of claim 14 , wherein the presenting engine presents a user interface when a post is created.

19. A method for promoting a positive social interaction, the method comprising:

receiving, from a user, user preferences for a post;

inferring from the user preferences registered trusted entities associated with the author, which registered trusted entities:

are users likely to respond positively to the post; and

view the post before other entities view the post;

receiving a response to a post from a user, the response comprises content to be posted on an activity stream of a social network;

analyzing the content of the response to determine a probability that the response contains negative sentiments directed towards the post by:

analyzing facts and sentiments of the response;

deriving from the facts and the sentiments, via natural language processing, a meaning of the content of the response;

determining from the meaning of the content of the response, a probability that the response contains negative sentiments directed to the post; and

classifying the probability;

analyzing a profile of the user on a same network where the response is to be posted and analyzing a profile of the user on a different network than where the response is to be posted to statistically determine user response tendency based on historical responses of the user;

executing, based on the probability that the response contains negative sentiments directed towards the post and the user response tendency, an action for the response to promote positive interaction directed towards the post;

monitoring responses by the registered trusted entities;

determining from the responses by registered trusted entities, when a registered trusted entity does not respond positively to the post; and

notifying the user when the registered trusted entity does not respond positively to the post.

20. The method of claim 19 , wherein analyzing the content of the response to determine a probability that the response contains negative sentiments directed towards the post is performed on a partial portion of the response.

Assignments (2)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 15, 2021
From: INTERNATIONAL BUSINESS MACHINES CORPORATION
To: AIRBNB, INC.
Reel/Frame 056427/0193 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 6, 2018
From: HARPUR, LIAM; MULLINS, PHILIP; WOODS, ERIC
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 047698/0940 →