SYSTEMS AND METHODS FOR PROCESSING STORE RETURNS
A method for processing store returns, comprising: selecting, from a data repository, an electronically archived purchase receipt corresponding to an item for return to a retail establishment; identifying the retail establishment for returning the purchased item regardless of whether the item was purchased at the retail establishment; associating at the data repository the purchase receipt and a selected type of tender; and electronically and automatically transferring a refund for the returned item to the selected type of tender.
1 . A method for processing store returns, comprising:
selecting, from a data repository, an electronically archived purchase receipt corresponding to an item for return to a retail establishment;
identifying the retail establishment for returning the purchased item regardless of whether the item was purchased at the retail establishment;
associating at the data repository the purchase receipt and a selected type of tender; and
electronically and automatically transferring a refund for the returned item to the selected type of tender.
2 . The method of claim 1 , wherein the type of tender includes an electronic gift card.
3 . The method of claim 2 , wherein the selected electronically archived purchase receipt is automatically processed to generate a credit that is directly applied to the electronic gift card.
4 . The method of claim 1 , wherein in response to identifying the retail establishment for returning the purchased item, determining whether to process the item for return at a location of the retail establishment or to pre-process the item prior to returning the item for return.
5 . The method of claim 1 , wherein the electronically archived purchase receipt is selected among a plurality of purchase receipts corresponding to item purchases made at one or more different retail establishments, and wherein the plurality of purchase receipts are linked at the data repository to a single customer account, and wherein each item purchase includes a purchase receipt uploaded to the single customer account.
6 . The method of claim 5 , wherein the refund includes a credit that is applied to the customer account.
7 . The method of claim 1 , wherein the data repository includes a customer electronic device interface for displaying return information on a customer computing device.
8 . The method of claim 7 , wherein the return information includes a listing of purchase receipts that includes the archived purchase receipt, which is selected from a user interface of the customer computing device.
9 . The method of claim 1 , wherein the data repository includes a store-specific return queue for storing a listing of returns predicted for receipt at the retail establishment during a predetermined period of time, which is accessible by a store associate computing device.
10 . The method of claim 1 , further comprising tracking the item for return as the item transitions from a shipping resource to the identified retail establishment.
11 . The method of claim 1 , further comprising:
identifying a storage locker for the item for return;
detecting by a sensor at the storage locker the presence of the item for return; and
automatically transferring the refund for the returned item to the selected type of tender in response to detecting the presence of the item for return at the storage locker.
12 . The method of claim 1 , further comprising securing data exchanged between the data repository and a user computing device by executing a peer-to-peer authentication system that generates a blockchain for the data.
13 . The method of claim 1 , wherein the item for return includes an item purchased at the retail establishment but left behind at the retail establishment, and wherein the method further comprises proving an option of returning or retrieving the item left behind at the retail establishment.
14 . The method of claim 1 , wherein the data repository stores a record that includes the electronically archived purchase receipt and a recall notification corresponding to the item.
15 . A method for archiving purchase receipts, comprising:
purchasing an item;
generating an electronic record of the purchased item including a purchase receipt;
adding the electronic record to a customer account;
adding the purchase receipt to a plurality of electronically archived purchase receipts;
processing a return of the item by subsequently selecting the purchase receipt from the plurality of electronically archived purchase receipts.
16 . The method of claim 15 , wherein the item is purchased at a store, an e-commerce web site or marketplace, or an auction.
17 . A system for returning store items, comprising:
a data repository
an automated store item return system that archives shopping receipts at the data repository for use for future customer-initiated returns of store items, consolidates store purchase data into a single customer account, the store purchase data include receipts for the store purchases and the type of purchase payment, and includes an interface for a user computing device to access the receipts from the customer account and generate a credit for a returned purchased item based on the accessed receipts; and
an authentication system that secures the accessed receipts exchanged between the user computing device and the automated store item return system.
18 . The system of claim 17 , further comprising a pickup locker processing system.
19 . The system of claim 17 , further comprising a mobile customer portal.