IP Library Granted Patent US 10,971,159
Granted Patent B2
US 10,971,159 · App. 16/278,967 · Granted Apr 6, 2021

Cross account access for a virtual personal assistant via voice printing

Inventor: Prabhjot Singh (Union City, CA)
Assignee: salesforce.com, inc.
G10L15/32G06F9/453G06F21/32G10L15/22G10L17/00
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Quick Facts
Patent No.
US 10,971,159
App. No.
16/278,967
Granted
Apr 6, 2021
Kind
B2
Abstract

A method for accessing a virtual personal assistant has been developed. First, a trust relationship is established between a primary smart speaker device that allows a user to access the virtual personal assistant with voice commands and a separate secondary smart speaker device. A trust relationship is established by generating a request at the secondary smart speaker device to allow access the virtual personal assistant with voice print authentication from the user and then validating the request at the primary smart speaker device to confirm the authenticity of the request. Next, a voice input is received from the user at the secondary smart speaker device requesting access to the virtual personal assistant. The identity of the user is verified using voice print identification with the secondary smart speaker device. Access for the user is then granted to the virtual personal assistant using the secondary smart speaker device.

Claims (29)

1. A method for accessing a virtual personal assistant, comprising:

establishing a trust relationship between a primary smart speaker device that allows a user to access the virtual personal assistant with voice commands and a secondary smart speaker device that is separate from the primary smart device, where the trust relationship is established by,

generating a request at the secondary smart speaker device to allow the secondary smart speaker device to access the virtual personal assistant, where the request includes voice print authentication information from the user, and

validating the request at the primary smart speaker device to confirm the authenticity of the request;

receiving a voice input from the user at the secondary smart speaker device, where the voice input is a request for accessing the virtual personal assistant;

verifying the identity of the user using voice print identification with the secondary smart speaker device; and

granting access for the user to the virtual personal assistant using the secondary smart speaker device, where access to the virtual personal assistant using the secondary smart speaker device is limited based on the degree of certainty of the identity of the user and based on a limit on e-commerce purchase amounts.

2. The method of claim 1 , where the virtual personal assistant is located on a cloud-based network.

3. The method of claim 1 , where the secondary smart speaker device is a mobile device.

4. The method of claim 3 , where the mobile device is a smart phone.

5. The method of claim 3 , where the mobile device is a tablet.

6. The method of claim 1 , where the voice print authentication information comprises random phrases spoken by the user.

7. The method of claim 6 , where the random phrases spoken by the user are generated by the secondary smart speaker device.

8. The method of claim 1 , where the secondary smart speaker device requires additional authentication to verify the identity of the user.

9. The method of claim 8 , where the additional authentication is an account number for the virtual personal assistant.

10. The method of claim 8 , where the additional authentication is an email address of the user.

11. The method of claim 8 , where the additional authentication is a password of the user.

12. The method of claim 8 , where the additional authentication is a personal identification number (PIN) of the user.

13. The method of claim 8 , where the additional authentication is a text verification sent to a user's smart phone.

14. The method of claim 8 , where the additional authentication is a verification number sent to the user.

15. An apparatus for accessing a virtual personal assistant, comprising:

a processor; and

a memory coupled to the processor, where the memory includes computer program instructions capable of,

establishing a trust relationship between a primary smart speaker device that allows a user to access the virtual personal assistant with voice commands and a secondary smart speaker device that is separate from the primary smart device, where the trust relationship is established by,

generating a request at the secondary smart speaker device to allow the secondary smart speaker device to access the virtual personal assistant, where the request includes voice print authentication information from the user, and

validating the request at the primary smart speaker device to confirm the authenticity of the request;

receiving a voice input from the user at the secondary smart speaker device, where the voice input is a request for accessing the virtual personal assistant,

verifying the identity of the user using voice print identification with the secondary smart speaker device, and

granting access for the user to the virtual personal assistant using the secondary smart speaker device, where access to the virtual personal assistant using the secondary smart speaker device is limited based on the degree of certainty of the identity of the user and based on a limit on e-commerce purchase amounts.

Assignments (2)
CHANGE OF NAME Recorded Dec 18, 2024
From: SALESFORCE.COM, INC.
To: SALESFORCE, INC.
Reel/Frame 069717/0399 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Feb 19, 2019
From: SINGH, PRABHJOT
To: SALESFORCE.COM, INC.
Reel/Frame 048368/0009 →