Handling duress input
Techniques are described for handling duress input. For example, techniques are described for handling duress input provided to a mobile application that controls a monitoring system located at a fixed property.
1. A system for monitoring a property, the system comprising:
a monitoring server configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties;
a monitoring system that is located at a property, that is configured to monitor the property, that is configured to communicate with the monitoring server in performing monitoring operations, and that includes one or more sensors that are located at the property and that are configured to sense attributes of the property; and
a mobile device application that is loaded onto a mobile device, that is configured to communicate with at least one of the monitoring server or the monitoring system, and that is configured to control the monitoring system through communication with at least one of the monitoring server or the monitoring system,
wherein the mobile device application is configured to:
receive duress user input to signify that a user providing the duress user input is involved in a duress situation,
report, to the monitoring server or the monitoring system, the duress user input, and
display an interface that acknowledges the receipt of the duress input;
wherein the monitoring server or the monitoring system is configured to:
receive, from the mobile device on which the mobile application is loaded, the report of the duress user input, and
alert, based on receipt of the duress user input, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems.
2. The system of claim 1 , wherein the mobile device application is configured to receive duress user input to signify that a user providing the duress user input is involved in a duress situation by receiving at least one of an alphanumeric duress code, a gesture recognizable by the mobile device application, a sequence of touch inputs provided to the mobile device, or an audio duress phrase detected by the mobile device application.
3. The system of claim 1 , wherein the monitoring server or the monitoring system is configured to:
access, from electronic storage, one or more rules that define actions to be taken in response to duress input,
analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input, and
based on the analysis, provide the alert to the central station that dispatches emergency services to assist with alarm events detected by monitoring systems.
4. The system of claim 3 :
wherein the monitoring server is configured to access, from electronic storage, one or more rules that define actions to be taken in response to duress input by accessing, from electronic storage, rules that specify duress parameters that are evaluated against to determine different types of actions to be taken based on circumstances related to the duress user input; and
wherein the monitoring server is configured to analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input by determining duress criteria related to circumstances of the duress user input and comparing the duress criteria against the duress parameters defined by the accessed rules.
5. The system of claim 1 , wherein the monitoring server or the monitoring system is configured to alert a central station that dispatches emergency services to assist with alarm events detected by monitoring systems by sending, to a central station device, an electronic communication that indicates the duress situation and specifies at least one of the user involved in the duress situation, a location of the duress situation, a location of the property, or sensor data relevant to the duress situation.
6. The system of claim 1 , wherein the monitoring server or the monitoring system is configured to determine a monitored property response to the duress user input.
7. The system of claim 6 , wherein the monitoring server or the monitoring system is configured to determine the monitored property response to the duress user input by determining to activate a siren at the monitored property.
8. The system of claim 1 , wherein the mobile device application is configured to receive duress user input to signify that the user providing the duress user input is involved in a duress situation by receiving duress user input while the mobile device on which the mobile application is loaded is located within the monitored property.
9. The system of claim 1 , wherein the monitoring server is configured to alert, based on receipt of the duress user input, the central station that dispatches emergency services to assist with alarm events detected by monitoring systems.
10. The system of claim 1 , wherein the monitoring system is configured to alert, based on receipt of the duress user input, the central station that dispatches emergency services to assist with alarm events detected by monitoring systems.
11. A method of handling duress input, the method comprising:
receiving, by a mobile device application that is loaded onto a mobile device, duress user input to signify that a user providing the duress user input is involved in a duress situation, wherein:
the mobile device application is configured to communicate with at least one of a monitoring server or a monitoring system and configured to control the monitoring system through communication with at least one of the monitoring server or the monitoring system,
the monitoring system is located at a property, is configured to monitor the property, is configured to communicate with the monitoring server in performing monitoring operations, and includes one or more sensors that are located at the property and that are configured to sense attributes of the property, and
the monitoring server is configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties;
reporting, by the mobile device application that is loaded onto the mobile device, the duress user input;
displaying, by the mobile device application that is loaded onto the mobile device, an interface that acknowledges the receipt of the duress input;
receiving, from the mobile device on which the mobile application is loaded, the report of the duress user input, and
alerting, based on receipt of the duress user input, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems.
12. The method of claim 11 , wherein receiving duress user input to signify that a user providing the duress user input is involved in a duress situation comprises receiving at least one of an alphanumeric duress code, a gesture recognizable by the mobile device application, a sequence of touch inputs provided to the mobile device, or an audio duress phrase detected by the mobile device application.
13. The method of claim 11 , further comprising:
accessing, from electronic storage, one or more rules that define actions to be taken in response to duress input,
analyzing duress criteria with respect to the one or more rules that define actions to be taken in response to duress input, and
based on the analysis, providing the alert to the central station that dispatches emergency services to assist with alarm events detected by monitoring systems.
14. The method of claim 13 :
wherein accessing, from electronic storage, one or more rules that define actions to be taken in response to duress input comprises accessing, from electronic storage, rules that specify duress parameters that are evaluated against to determine different types of actions to be taken based on circumstances related to the duress user input; and
wherein analyzing duress criteria with respect to the one or more rules that define actions to be taken in response to duress input comprises determining duress criteria related to circumstances of the duress user input and comparing the duress criteria against the duress parameters defined by the accessed rules.
15. The method of claim 11 , wherein alerting a central station that dispatches emergency services to assist with alarm events detected by monitoring systems comprises sending, to a central station device, an electronic communication that indicates the duress situation and specifies at least one of the user involved in the duress situation, a location of the duress situation, a location of the property, or sensor data relevant to the duress situation.
16. The method of claim 11 , further comprising determining a monitored property response to the duress user input.
17. The method of claim 16 , wherein determining the monitored property response to the duress user input comprises determining to activate a siren at the monitored property.
18. The method of claim 11 , wherein receiving duress user input to signify that the user providing the duress user input is involved in a duress situation comprises receiving duress user input while the mobile device on which the mobile application is loaded is located within the monitored property.
19. The method of claim 11 , wherein alerting, based on receipt of the duress user input, the central station that dispatches emergency services to assist with alarm events detected by monitoring systems is performed by the monitoring server.
20. The method of claim 11 , wherein alerting, based on receipt of the duress user input, the central station that dispatches emergency services to assist with alarm events detected by monitoring systems is performed by the monitoring system.