Network diagnosis method, cloud intelligent robot, network device and private network

1. A network diagnosis method, which is applied to a cloud intelligent robot, comprising:

the cloud intelligent robot transmitting a network monitoring instruction to a network device in a private network, the cloud intelligent robot is a part of the private network, the private network is a wireless private network service provided by a basic telecommunications operator, the cloud intelligent robot can carry the network monitoring instruction in broadcast signaling of a mobile communication network or a control instruction for transmission to the network device;

receiving operation information transmitted by the network device according to the network monitoring instruction;

diagnosing the network device according to the operation information to obtain a diagnosis result; and

initiating a network configuration information update of the private network according to the diagnosis result;

wherein the operation information comprises the following information of the network device: a pilot signal strength of an access point, service quality information, location information, a delay or a rate of accessing a specific gateway, interference strength information of a specific frequency, network load information, encryption configuration information, physical layer parameters, MAC (Medium Access Control) layer configuration information, and system broadcast configuration information;

wherein diagnosing the network device according to the operation information comprises:

determining a quality blind zone in the private network according to the service quality information and the location information;

performing interference troubleshooting according to the interference strength information of the specific frequency;

troubleshooting a network performance problem of the network device when determining that a delay or a rate of the network device accessing the specific gateway is lower than a fourth threshold;

performing troubleshooting on an overload base station in the private network according to the network load information;

determining whether the encryption configuration information is consistent with expected configuration information; and prompting an invalid encryption when the encryption configuration information is inconsistent with the expected configuration information; and

determining a network coverage blind zone in the private network according to the pilot signal strength and the location information.

2. The method of claim 1 , wherein the network monitoring instruction comprises a trigger event for configuring the network device to actively report operation information; and

receiving operation information transmitted by the network device according to the network monitoring instruction comprises:

receiving the operation information transmitted by the network device when the trigger event occurs.

3. The method of claim 1 ,

further comprising generating configuration information for configuring a base station in the quality blind zone, wherein the network device comprises the base station, and the diagnosis result comprises the configuration information.

4. The method of claim 1 ,

further comprising generating instruction information for increasing a transmission bandwidth between the network device and the specific gateway or for updating a transmission protocol between the network device and the specific gateway, wherein the diagnosis result comprises the instruction information.

5. The method of claim 1 , wherein the diagnosis result comprises at least one of the following information: identifier information, an overload value, and an overload time period of the overload base station; or

and the method further comprising: generating configuration information for configuring a transmitting power of a base station adjacent to the network coverage blind zone, wherein the diagnosis result comprises the configuration information.

6. The method of claim 1 , wherein initiating a network configuration information update of the private network according to the diagnosis result comprises:

transmitting the diagnosis result to a network management system of the private network, wherein the diagnosis result is used by the network management system to update network configuration information of the private network; or

transmitting a control instruction to the network management system according to the diagnosis result, wherein the control instruction is used to control the network management system to update network configuration information of the private network.

7. A network diagnosis method, which is applied to a network device in a private network, comprising:

the network device receiving a network monitoring instruction transmitted by a cloud intelligent robot, the cloud intelligent robot is a part of the private network, the private network is a wireless private network service provided by a basic telecommunications operator, the cloud intelligent robot can carry the network monitoring instruction in broadcast signaling of a mobile communication network or a control instruction for transmission to the network device; and

transmitting operation information of the network device to the cloud intelligent robot according to the network monitoring instruction, wherein the operation information is used by the cloud intelligent robot to diagnose the network device;

wherein the operation information comprises the following information of the network device: a pilot signal strength of an access point, service quality information, location information, a delay or a rate of accessing a specific gateway, interference strength information of a specific frequency, network load information, encryption configuration information, physical layer parameters, MAC (Medium Access Control) layer configuration information, and system broadcast configuration information;

the service quality information is used by the cloud intelligent robot to determine a quality blind zone in the private network according to the service quality information and the location information;

the interference strength information of the specific frequency is used for the cloud intelligent robot to perform interference troubleshooting according to the interference strength information of the specific frequency;

the time delay or rate of accessing the specific gateway is used for the cloud intelligent robot troubleshoot a network performance problem of the network device when determining that a delay or a rate of the network device accessing the specific gateway is lower than a fourth threshold;

the network load information is used for the cloud intelligent robot to perform troubleshooting on an overload base station in the private network according to the network load information;

the encrypted configuration information is used by the cloud intelligent robot to determine whether the encryption configuration information is consistent with expected configuration information; and prompting an invalid encryption when the encryption configuration information is inconsistent with the expected configuration information; and

the strength of the pilot signal and the location information are used by the cloud intelligent robot to determine a network coverage blind zone in the private network according to the pilot signal strength and the location information.

8. The method of claim 7 , wherein the network monitoring instruction comprises a trigger event for configuring the network device to actively report operation information; and

transmitting operation information of the network device to the cloud intelligent robot according to the network monitoring instruction comprises:

transmitting the operation information to the cloud intelligent robot when the trigger event occurs on the network device.

9. A cloud intelligent robot, comprising: at least one processor; and

a memory and a communication component, which are in communication connection with the at least one processor, the communication component receiving and/or sending data under the control of the processor, wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the detection method according to claim 1 .

10. A network device, comprising: at least one processor; and

a memory and a communication component, which are in communication connection with the at least one processor, the communication component receiving and/or sending data under the control of the processor, wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the detection method according to claim 7 .

11. A non-transitory computer readable storage medium storing a computer program, wherein the computer program executes the detection method according to claim 1 when being executed by a processor.

12. A non-transitory computer readable storage medium storing a computer program, wherein the computer program executes the detection method according to claim 7 when being executed by a processor.

13. A private network, comprising: a network management system, a cloud intelligent robot of claim 9 , and at least one network device of claim 10 ; wherein, the cloud intelligent robot is connected to a network management system, and the network management system is connected to the network device.