IP Library Granted Patent US 11,016,722
Granted Patent B2
US 11,016,722 · App. 16/368,238 · Granted May 25, 2021

Database systems and methods for conversation-driven dynamic updates

Inventors: Alan Cardel Molina (El Cerrito, CA); Carlos Enrique Mogollan Jimenez (San Francisco, CA); Chaitanya Malla (Fremont, CA)
Assignee: salesforce.com, inc.
G06F3/165G06F3/0484G06F16/248G06F16/2455
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Quick Facts
Patent No.
US 11,016,722
App. No.
16/368,238
Granted
May 25, 2021
Kind
B2
Abstract

Computing systems, database systems, and related conversational updating methods are provided for dynamically updating graphical user interfaces responsive to conversational user inputs received via a chatbot or other conversational interactions with a user. One method involves receiving a conversational user input from a conversation session graphical user interface display presented at a client device, identifying a desire to perform an action with respect to a database component based on the conversational user input, creating a database entry corresponding to the conversational user input, obtaining data corresponding to the conversational user input from a database communicatively coupled to the server, and providing an update to a second graphical user interface display at the client device in response to the conversational user input, wherein the update is influenced by the data corresponding to the conversational user input obtained from the database and reflects the desired action with respect to the database component.

Claims (7)

1. A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processing system, cause the processing system to:

monitor for a database entry that matches a session key for a conversation session associated with a chat window presented at a client device coupled to a network, wherein the database entry comprises a message payload of a conversational user input;

utilize the message payload to obtain data corresponding to the conversational user input from a database in response to creation of the database entry when the conversational user input indicates a desire to perform an action associated with a database component; and

provide an update to a graphical user interface display at the client device that is subscribed to the conversation session associated with the chat window to dynamically update the graphical user interface display at the client device in response to the conversational user input to reflect the data corresponding to the message payload obtained from the database.

2. The computer-readable medium of claim 1 , wherein:

the graphical user interface display corresponds to an instance of a virtual application provided within a client application at the client device; and

the chat window is provided within the client application.

Assignments (2)
CHANGE OF NAME Recorded Dec 18, 2024
From: SALESFORCE.COM, INC.
To: SALESFORCE, INC.
Reel/Frame 069717/0416 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 28, 2019
From: MOLINA, ALAN CARDEL; JIMENEZ, CARLOS ENRIQUE MOGOLLAN; MALLA, CHAITANYA
To: SALESFORCE.COM, INC.
Reel/Frame 048731/0121 →
Continuity (2)
Provisional Application 62735763 · Sep 24, 2018
Related Publication 20200097247A1 · Mar 26, 2020