Advanced telephony functionality for chat groups in a communication platform
A method including receiving, from a non-participant, a request to access a chat group at a voice call number, the chat group including multiple participants is provided. The method includes providing a list of the participants to the non-participant, so that the non-participant may select to talk to a first participant from the list of the participants, receiving a call, from the non-participant to the first participant, at the voice call number via a voice communication channel, and initiating a voice data transfer between the first participant and the non-participant through the voice communication channel. A system and a non-transitory, computer readable medium storing instructions to cause the system to execute the above method are also provided.
1. A computer-implemented method, comprising:
receiving, from a non-participant, a request to access a chat group at a voice call number, the chat group including multiple participants, comprising at least one of a barging mode request, a listening mode request, and a whispering mode request on a conversation involving the non-participant;
providing a list of the participants to the non-participant, to allow the non-participant to talk to a first participant from the list of the participants;
receiving a call, from the non-participant to the first participant, at the voice call number via a voice communication channel;
selecting, by the first participant, to add a second participant to the call;
initiating a voice data transfer between the first participant and the non-participant through the voice communication channel;
and
initiating, in a whispering mode, a whisper data transfer between the first participant and the second participant, wherein the non-participant is blocked from the whisper data transfer while receiving the voice data transfer from the first participant.
2. The computer-implemented method of claim 1 , further comprising dialing the voice call number for a ring group reaching all participants in the chat group.
3. The computer-implemented method of claim 1 , further comprising dialing the voice call number and accessing a queue to answer the voice call number, the queue including one or more participants selected from the participants in the chat group.
4. The computer-implemented method of claim 1 , further comprising prompting the non-participant, upon the request to activate the voice call number, to select one of the multiple participants in the chat group based on a keypad allocation for each of the participants.
5. The computer-implemented method of claim 1 , wherein providing the list to the non-participant further comprises including a statistical information for at least one participant in the list.
6. The computer-implemented method of claim 1 , wherein providing the list to the non-participant further comprises providing a status of at least one participant in the list.
7. The computer-implemented method of claim 1 , wherein providing the list to the non-participant further comprises providing a number of calls per participant, and an average call duration per participant and per chat group.
8. The computer-implemented method of claim 1 , wherein providing the list to the non-participant further comprises ranking the participants according to a time to answer the request to activate the voice call number and an average call duration in total and per participant.
9. The computer-implemented method of claim 1 , wherein providing the list to the non-participant further comprises providing an average size of a queue of participants answering the request to activate the voice call number.
10. The computer-implemented method of claim 1 , further comprising removing the voice communication channel for at least one participant upon request.
11. The computer-implemented method of claim 1 , wherein in a barging mode the computer-implemented method includes allowing the non-participant to interject in a conversation between the first participant and the second participant, wherein the first participant and the second participant hear a voice of the non-participant.
12. A system comprising:
one or more processors; and
a memory coupled to the one or more processors, the memory including instructions that, when executed by the one or more processors, cause the one or more processors to:
receive, from a non-participant, a request to access a chat group at a voice call number, the chat group including multiple participants, comprising at least one of a barging mode request, a listening mode request, and a whispering mode request on a conversation involving the non-participant;
provide a list of the participants to the non-participant, to allow the non-participant may select to talk to a first participant from the list of the participants;
receive a call, from the non-participant to the first participant, at the voice call number via a voice communication channel;
select, by the first participant, to add a second participant to the call;
initiate a voice data transfer between the first participant and the non-participant through the voice communication channel;
and
initiate, in a whispering mode, a whisper data transfer between the first participant and the second participant, wherein the non-participant is blocked from the whisper data transfer while it receives the voice data transfer from the first participant.
13. The system of claim 12 , wherein the one or more processors further execute instructions to at least one of:
set the voice call number for a ring group reaching all participants in the chat group when activating the voice call number; and
set the voice call number for accessing a queue to answer the voice call number, the queue including one or more participants selected from the participants in the chat group.
14. The system of claim 12 , wherein the one or more processors further execute instructions to prompt the non-participant, upon the request to activate the voice call number, to select one of the multiple participants in the chat group based on a keypad allocation for each of the participants.
15. The system of claim 12 , wherein to provide the list of the participants to the non-participant, the one or more processors further execute instructions to include a statistical information for at least one participant in the list of the participants.
16. The system of claim 12 , wherein to provide the list of the participants to the non-participant, the one or more processors further executes instructions to rank the participants according to a time to answer the request to activate the voice call number and an average call duration in total and per participant.
17. A non-transitory, computer-readable medium storing instructions which, when executed by a processor, cause a computer to perform a method, the method comprising:
receiving, from a non-participant, a request to access a chat group at a voice call number, the chat group including multiple participants, comprising at least one of a barging mode request, a listening mode request, and a whispering mode request on a conversation involving the non-participant;
providing a list of the participants to the non-participant, to allow the non-participant to talk to a first participant from the list of the participants;
receiving a call, from the non-participant to the first participant, at the voice call number via a voice communication channel;
selecting, by the first participant, to add a second participant to the call;
initiating a voice data transfer between the first participant and the non-participant through the voice communication channel;
and
initiating, in a whispering mode, a whisper data transfer between the first participant and the second participant, wherein the non-participant is blocked from the whisper data transfer while receiving the voice data transfer from the first participant.
18. The non-transitory, computer-readable medium of claim 17 , wherein the method further comprises:
setting the voice call number for a ring group reaching all participants in the chat group when activating the voice call number; and
setting the voice call number for accessing a queue to answer the voice call number, the queue including one or more participants selected from the participants in the chat group.
19. The non-transitory, computer-readable medium of claim 17 , wherein the method further comprises prompting the non-participant, upon the request to activate the voice call number, to select one of the multiple participants in the chat group based on a keypad allocation for each of the participants.
20. The non-transitory, computer-readable medium of claim 17 wherein, in the method, providing the list of the participants to the non-participant further comprises including a statistical information for at least one participant in the list of the participants.