Systems and methods for multi-channel messaging and communication
A method is provided for operating a multi-channel messaging system. The method may provide automated conversation across multiple communication channels associated with a user by: selecting a first communication channel from the multiple communication channels, wherein the first communication channel is hosted by a first communication server; receiving, via an existing user interface of the first communication channel, a first user input via as part of a conversation with a chatbot, wherein the chatbot comprises a communication data structure comprising a plurality of communication paths; selecting a communication path based on the first user input; and generating a first feedback in response to the first user input according to the selected communication path.
1. A method for providing automated conversation across multiple communication channels associated with a user, the method comprising:
selecting a first communication channel from the multiple communication channels, wherein the first communication channel is hosted by a first communication server;
receiving, via an existing user interface of the first communication channel, a first user input as part of a conversation with a chatbot, wherein the chatbot comprises a communication data structure comprising a plurality of communication paths, wherein each of the plurality of communication paths comprises a plurality of units, and wherein at least one of the plurality of units is coded with instructions to navigate the conversation among different communication paths;
selecting a communication path based on the first user input, wherein selecting the communication path comprises:
comparing the first user input with the plurality of units in the communication data structure to determine a match; and
selecting a unit in the communication data structure based on the match; and
generating a first feedback in response to the first user input according to the selected communication path.
2. The method of claim 1 , wherein each of the multiple communication channels hosts one or more chatbots.
3. The method of claim 2 , wherein the one or more chatbots are accessed via an existing user interface of the respective communication channel.
4. The method of claim 1 , wherein the multiple communication channels facilitate communications to or from a first subset of communications servers of a plurality of communications servers, and communications to or from a second subset of communications servers of the plurality of communications servers, wherein the first subset is different than the second subset.
5. The method of claim 4 , wherein at least some of the plurality of communications servers transmit and receive communications of different types.
6. The method of claim 4 , wherein at least one of the plurality of communications servers transmits and receives instant messaging communications, and at least one of the plurality of communications servers transmits and receives text message communications.
7. The method of claim 1 , further comprising receiving, via an existing user interface of a second communication channel, a second user input as part of the same conversation with the chatbot.
8. The method of claim 7 , wherein the existing user interface of the first communication channel is different from the existing user interface of the second communication channel.
9. The method of claim 7 , further comprising generating a second feedback in response to the second user input according to the selected communication path.
10. The method of claim 9 , wherein the selected communication path is retrieved from a database configured to store the plurality of communication paths.
11. A system for providing automated conversation across multiple channels associated with a user, the system comprising:
one or more computer processors; and
a memory having stored therein machine executable instructions, that when executed by the one or more processors, cause the system to:
select a first communication channel from the multiple communication channels, wherein the first communication channel is hosted by a first communication server;
receive, via an existing user interface of the first communication channel, a first user input as part of a conversation with a chatbot, wherein the chatbot comprises a communication data structure comprising a plurality of communication paths, wherein each of the plurality of communication paths comprises a plurality of units, and wherein at least one of the plurality of units is coded with instructions to navigate the conversation among different communication paths;
select a communication path based on the first user input, wherein selecting the communication path comprises:
comparing the first user input with the plurality of units in the communication data structure to determine a match; and
selecting a unit in the communication data structure based on the match; and
generate a first feedback in response to the first user input according to the selected communication path.
12. The system of claim 11 , wherein each of the multiple communication channels hosts one or more chatbots.
13. The system of claim 12 , wherein the one or more chatbots are accessed via an existing user interface of the respective communication channel.
14. The system of claim 11 , wherein the multiple communication channels facilitate communications to or from a first subset of communications servers of a plurality of communications servers, and communications to or from a second subset of communications servers of the plurality of communications servers, wherein the first subset is different than the second subset.
15. The system of claim 14 , wherein at least some of the plurality of communications servers transmit and receive communications of different types.
16. The system of claim 14 , wherein at least one of the plurality of communications servers transmits and receives instant messaging communications, and at least one of the plurality of communications servers transmits and receives text message communications.
17. The system of claim 11 , wherein the system is caused to further receive, via an existing user interface of a second communication channel, a second user input as part of the same conversation with the chatbot.
18. The system of claim 17 , wherein the existing user interface of the first communication channel is different from the existing user interface of the second communication channel.