Voice-based transaction terminal ordering
View Patent ↗A consumer is identified at a transaction terminal. A natural-language voice chatbot is initiated for the transaction. The chatbot is configured with store information for a store associated with the terminal and, optionally, with preferences registered to the consumer. A natural language voice dialogue using, at least the store information, is initiated between the chatbot and the consumer while the consumer is at the terminal and during the transaction. The consumer may order store items from the store and pay for the items through the dialogue. In an embodiment, the items ordered are delivered to the terminal where the consumer is located.
1. A system, comprising:
a server comprising a processor and a non-transitory computer-readable storage medium having executable instructions representing a transaction chatbot;
a transaction terminal comprising a terminal processor and a terminal non-transitory computer-readable storage medium having executable instructions representing a transaction interface;
the transaction chatbot when executed by the processor from the non-transitory computer-readable storage medium is configured to cause the processor to:
interact with the transaction interface and the transaction terminal to identify a consumer performing a transaction on the transaction terminal;
obtain preferences from an account of the consumer with the store and store item inventory and item pricing information for items of a store associated with the transaction terminal;
initiate a natural-language voice session with the consumer while at the transaction terminal and during the transaction using the preferences and the store item inventory and item pricing information as a localized and personalized knowledge store for the natural-language voice session; and
perform a voice directed order and purchase of specific items during the natural-language voice session on behalf of the consumer and the store;
the transaction interface when executed by the transaction processor from the transaction non-transitory computer-readable storage medium is configured to cause the transaction processor to:
interact with the transaction chatbot during the natural-language voice session; and
present a text-based representation of the natural-language voice session as feedback on a display of the transaction terminal based on text data and instructions provided by the transaction chatbot.
2. The system of claim 1 , the transaction chatbot when executed by the processor from the non-transitory computer-readable storage medium is further configured to cause the processor to:
verbally communicate and redeem promotions provided by the store during the natural language voice session with the consumer; and
dynamically communicate portions of the natural language voice session to a consumer-operated device.