IP Library Granted Patent US 10,831,849
Granted Patent B2
US 10,831,849 · App. 16/436,961 · Granted Nov 10, 2020

Detecting and grouping users in electronic communications

Inventors: Brenton Chasse (Plainville, CT); Andrew Davis (Arlington, MA); Cory Gorman (Clinton, MA); Zachary Stair (Westborough, MA)
Assignee: International Business Machines Corporation
G06F16/9535G06Q30/0269G06Q30/0275G06Q50/01H04L51/12H04L51/14H04L51/32H04L67/22H04L67/306H04W4/08H04W4/21H04W4/80H04L67/02
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Quick Facts
Patent No.
US 10,831,849
App. No.
16/436,961
Granted
Nov 10, 2020
Kind
B2
Abstract

A method and system for detecting and grouping users in electronic communications includes detecting electronic communications by a user using a device having a computer to communicate with other users. A number of message recipients are identified in the electronic communications. The message recipients are placed in a social graph based on a criteria such as the frequency of the electronic communications between the user and the message recipients. A group is created of the message recipients based on the social graph, and the group is presented to the user. The group can be accessed by the user for routing future electronic communications.

Claims (61)

1. A method for grouping users communicating on an electronic communications platform, comprising:

detecting, by a computing device, electronic communications by a user;

identifying, by the computing device, message recipients participating in the detected electronic communications;

creating, by the computing device, a social graph of the message recipients using a cognitive analysis of the electronic communications, the social graph being based on the identification of the message recipients and criteria, the criteria including a frequency of inclusion of message recipients in the electronic communications, wherein the user and the message recipients correspond with nodes of the social graph and the nodes are connected by edges representing the connections between the user and the message recipients; and

creating, by the computing device, a group of most relevant message recipients in an electronic communications platform used by the user based on a social graph of the message recipients, wherein the social graph indicates the most relevant message recipients; and

presenting the group to the user.

2. A method as in claim 1 , wherein the social graph of the message recipients is created using a cognitive analysis of the electronic communications, the social graph being based on the identification of the message recipients and criteria, the criteria including a frequency of inclusion of message recipients in the electronic communications.

3. The method of claim 1 , wherein the social graph indicates a strength of the connection between the message recipients, the strength of the connection being determined by:

identifying, by the computing device, a number of electronic communications between the message recipients; and

identifying, by the computing device, a high frequency of the electronic communications, the high frequency being a numerical tally of the number of electronic communications between the message recipients; and the method further comprising:

updating, by the computing device, the social graph based on the identified high frequency of the electronic communications.

4. The method of claim 1 , further comprising:

defining, by the computing device, a group identifier for the group based on a parsing of the detected electronic communications; and

suggesting, by the computing device, to the user the defined group identifier.

5. The method of claim 1 , further comprising:

updating, by the computing device, the social graph based on a new message recipient being included in a new electronic communication.

6. The method of claim 1 , further comprising:

receiving, by the computing device, a new electronic communication from the user;

presenting, by the computing device, the group to the user; and

sending, by the computing device, the new electronic communication to the presented group in response to the user accepting the presented group.

7. A system for grouping users communicating on an electronic communications platform, the system comprising:

a computer system comprising: a computer processor, a computer-readable storage medium, and program instructions stored on the computer-readable storage medium being executable by the processor, to cause the computer system to perform a method, comprising:

detecting, by a computing device, electronic communications by a user;

identifying, by the computing device, message recipients participating in the detected electronic communications; and

creating, by the computing device, a social graph of the message recipients using a cognitive analysis of the electronic communications, the social graph being based on the identification of the message recipients and criteria, the criteria including a frequency of inclusion of message recipients in the electronic communications, wherein the user and the message recipients correspond with nodes of the social graph and the nodes are connected by edges representing the connections between the user and the message recipients; and

creating, by the computing device, a group of most relevant message recipients in an electronic communications platform used by the user based on a social graph of the message recipients, wherein the social graph indicates the most relevant message recipients; and

presenting the group to the user.

8. A system as in claim 7 , wherein the social graph of the message recipients is created using a cognitive analysis of the electronic communications, the social graph being based on the identification of the message recipients and criteria, the criteria including a frequency of inclusion of message recipients in the electronic communications.

9. The system of claim 7 , wherein the social graph indicates a strength of the connection between the message recipients, the strength of the connection being determined by:

identifying, by the computing device, a number of electronic communications between the message recipients; and

identifying, by the computing device, a high frequency of the electronic communications, the high frequency being a numerical tally of the number of electronic communications between the message recipients; and the method further comprising:

updating, by the computing device, the social graph based on the identified high frequency of the electronic communications.

10. The system of claim 7 , further comprising:

defining, by the computing device, a group identifier for the group based on a parsing of the detected electronic communications; and

suggesting, by the computing device, to the user the defined group identifier.

11. The system of claim 7 , further comprising:

updating, by the computing device, the social graph based on a new message recipient being included in a new electronic communication.

12. The system of claim 7 , further comprising:

receiving, by the computing device, a new electronic communication from the user;

presenting, by the computing device, the group to the user; and

sending, by the computing device, the new electronic communication to the presented group in response to the user accepting the presented group.

13. A computer program product for grouping users communicating on an electronic communications platform, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a transitory signal per se, the program instructions executable by a computer to cause the computer to perform a method, comprising:

detecting, by a computing device, electronic communications by a user;

identifying, by the computing device, message recipients participating in the detected electronic communications; and

creating, by the computing device, a social graph of the message recipients using a cognitive analysis of the electronic communications, the social graph being based on the identification of the message recipients and criteria, the criteria including a frequency of inclusion of message recipients in the electronic communications, wherein the user and the message recipients correspond with nodes of the social graph and the nodes are connected by edges representing the connections between the user and the message recipients; and

creating, by the computing device, a group of most relevant message recipients in an electronic communications platform used by the user based on a social graph of the message recipients, wherein the social graph indicates the most relevant message recipients; and

presenting the group to the user.

14. A computer program product as in claim 13 , wherein the social graph of the message recipients is created using a cognitive analysis of the electronic communications, the social graph being based on the identification of the message recipients and criteria, the criteria including a frequency of inclusion of message recipients in the electronic communications.

15. The computer program product of claim 13 , wherein the social graph indicates a strength of the connection between the message recipients, the strength of the connection being determined by:

identifying, by the computing device, a number of electronic communications between the message recipients; and

identifying, by the computing device, a high frequency of the electronic communications, the high frequency being a numerical tally of the number of electronic communications between the message recipients; and the method further comprising:

updating, by the computing device, the social graph based on the identified high frequency of the electronic communications.

16. The computer program product of claim 13 , further comprising:

defining, by the computing device, a group identifier for the group based on a parsing of the detected electronic communications; and

suggesting, by the computing device, to the user the defined group identifier.

17. The computer program product of claim 13 , further comprising:

updating, by the computing device, the social graph based on a new message recipient being included in a new electronic communication.

18. The computer program product of claim 13 , further comprising:

receiving, by the computing device, a new electronic communication from the user;

presenting, by the computing device, the group to the user; and

sending, by the computing device, the new electronic communication to the presented group in response to the user accepting the presented group.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 11, 2019
From: CHASSE, BRENTON; DAVIS, ANDREW; GORMAN, CORY; STAIR, ZACHARY
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 049426/0770 →
Continuity (2)
Continuation 15634611 · Jun 27, 2017
Related Publication 20190294644A1 · Sep 26, 2019