Non-resident initiated communication with a controlled-environment facility resident
Systems and methods for initiating communication with a controlled-environment facility resident by a non-resident may employ a controlled-environment facility secure communication platform that receives an incoming communication request from a non-resident, directed to a telephone number assigned to a controlled-environment facility resident and/or a controlled-environment facility media and/or communications device associated with the resident, for a communication with the resident. The facility secure communication platform sends an event notice to the device associated with the resident or a controlled-environment facility media and/or communications terminal associated with the resident, in response to receipt of the incoming communication request. The device or terminal presents an option to accept the event notice and the controlled-environment facility secure communication platform and/or the device or terminal connects an outgoing communication from the device or terminal to a device associated with the non-resident, in response to acceptance of the event notice.
1. A system for initiating communication with a controlled-environment facility resident by a non-resident comprising:
a controlled-environment facility secure communication platform comprising at least one processor and a memory configured to store program instructions that upon execution by the at least one processor cause the controlled-environment facility secure communication platform to:
receive an incoming communication request from a non-resident, directed to a telephone number assigned to a controlled-environment facility resident and/or a controlled-environment facility media and/or communications device associated with the controlled-environment facility resident, for a communication with the controlled-environment facility resident; and
send an event notice to the controlled-environment facility media and/or communications device associated with the controlled-environment facility resident or a controlled-environment facility media and/or communications terminal associated with the controlled-environment facility resident, in response to receipt of the incoming communication request;
the controlled-environment facility media and/or communications device or terminal comprising at least one processor and a memory configured to store program instructions that upon execution by the at least one processor cause the controlled-environment facility media and/or communications device or terminal to:
present an option to accept the event notice; and
present, in response to acceptance of the event notice, a phone dialer interface with a telephone number associated with the non-resident pre-filled on the interface on the controlled-environment facility media and/or communications device or terminal; and
the respective program instructions upon execution by the respective at least one processor cause the controlled-environment facility secure communication platform and/or controlled-environment facility media and/or communications device or terminal to connect an outgoing communication from the controlled-environment facility media and/or communications device or terminal to a device associated with the non-resident, in response to an indication to dial the telephone number, received via the phone dialer interface.
2. The system of claim 1 , wherein the controlled-environment facility secure communication platform program instructions upon execution by the at least one processor of the controlled-environment facility secure communication platform further cause the controlled-environment facility secure communication platform to:
provide a web interface on the non-resident device for use by the non-resident; and
accept, via the web interface, the incoming communication request from the non-resident for the communication with the controlled-environment facility resident, for receipt by the controlled-environment facility secure communication platform.
3. The system of claim 1 , wherein the controlled-environment facility secure communication platform program instructions upon execution by the at least one processor of the controlled-environment facility secure communication platform further cause the controlled-environment facility secure communication platform to:
provide an application program for use by the non-resident on a non-resident device;
present, via the application program, a user interface on the non-resident device for use by the non-resident; and
accept, via the user interface, the incoming communication request from the non-resident for the communication with the controlled-environment facility resident, for receipt by the controlled-environment facility secure communication platform.
4. The system of claim 1 , wherein the controlled-environment facility media and/or communications device or terminal is a controlled-environment facility resident media and/or communications device associated with the controlled-environment facility resident.
5. The system of claim 1 , wherein the controlled-environment facility media and/or communications device or terminal is a controlled-environment facility media and/or communications terminal that the controlled-environment facility resident has signed onto.
6. The system of claim 1 , wherein the event notice prompts playing of a telephone ring alert on the controlled-environment facility media and/or communications device or terminal.
7. The system of claim 1 , wherein the respective program instructions upon execution by the respective at least one processor, cause the controlled-environment facility secure communication platform and/or controlled-environment facility media and/or communications device or terminal to require identification information from the controlled-environment facility resident, prior to connecting the outgoing communication from the controlled-environment facility media and/or communications device or terminal to the device associated with the non-resident.
8. A method for non-resident initiated communication with a controlled-environment facility resident comprising:
receiving, by a controlled-environment facility secure communication platform, an incoming communication request from a non-resident, directed to a telephone number assigned to a controlled-environment facility resident and/or a controlled-environment facility media and/or communications device associated with the controlled-environment facility resident, for a communication with a controlled-environment facility resident;
sending an event notice, by the controlled-environment facility secure communication platform, to the controlled-environment facility media and/or communications device associated with the controlled-environment facility resident or a controlled-environment facility media and/or communications terminal associated with the controlled-environment facility resident, in response to receipt of the incoming communication request;
presenting, on the controlled-environment facility media and/or communications device or terminal, an option to accept the event notice;
presenting, on the controlled-environment facility media and/or communications device or terminal, in response to acceptance of the event notice, a phone dialer interface with a telephone number associated with the non-resident pre-filled on the interface; and
connecting, by the a controlled-environment facility secure communication platform, an outgoing communication from the controlled-environment facility media and/or communications device or terminal to a device associated with the non-resident, in response to an indication to dial the telephone number, received via the phone dialer interface.
9. The method of claim 8 , further comprising:
providing, by the controlled-environment facility secure communication platform, a web interface on a non-resident device for use by the non-resident; and
accepting, via the web interface, the incoming communication request from the non-resident for the communication with the controlled-environment facility resident, for receipt by the controlled-environment facility secure communication platform.
10. The method of claim 8 , further comprising:
providing, by the controlled-environment facility secure communication platform, an application program for use by the non-resident on a non-resident device;
presenting, via the application program, a user interface on the non-resident device for use by the non-resident; and
accepting, via the user interface, the incoming communication request from the non-resident for the communication with the controlled-environment facility resident, for receipt by the controlled-environment facility secure communication platform.
11. The method of claim 8 , wherein the controlled-environment facility media and/or communications device or terminal associated with the controlled-environment facility resident is a controlled-environment facility resident media and/or communications device associated with the controlled-environment facility resident.
12. The method of claim 8 , wherein the controlled-environment facility media and/or communications device or terminal associated with the controlled-environment facility resident is a controlled-environment facility media and/or communications terminal that the controlled-environment facility resident has signed onto.
13. The method of claim 8 , further comprising the event notice prompting playing of a telephone ring alert on the controlled-environment facility media and/or communications device or terminal.
14. The method of claim 8 , further comprising requiring identification information from the controlled-environment facility resident prior to connecting the outgoing communication from the controlled-environment facility media and/or communications device or terminal to the device associated with the non-resident.
15. A computer readable non-transitory medium having program instructions stored thereon that upon execution by a controlled-environment facility secure communication platform and/or a controlled-environment facility media and/or communications device or terminal cause the controlled-environment facility secure communication platform and/or controlled-environment facility media and/or communications device or terminal to:
receive an incoming communication request from a non-resident for a communication with a controlled-environment facility resident, directed to a telephone number assigned to a controlled-environment facility resident and/or a controlled-environment facility media and/or communications device associated with the controlled-environment facility resident;
present an event notice on the controlled-environment facility media and/or communications device or terminal, in response to receipt of the incoming communication request;
present an option, on the controlled-environment facility media and/or communications device or terminal, to accept the event notice;
present, in response to acceptance of the event notice, a phone dialer interface with a telephone number associated with the non-resident pre-filled on the interface, on the controlled-environment facility media and/or communications device or terminal; and
connect an outgoing communication from the controlled-environment facility media and/or communications device or terminal to a device associated with the non-resident, in response to an indication to dial the telephone number, received via the phone dialer interface.
16. The computer readable non-transitory medium of claim 15 having program instructions stored thereon that upon execution by the controlled-environment facility secure communication platform further cause the controlled-environment facility secure communication platform to:
provide a web interface on the non-resident device for use by the non-resident; and
accept, via the web interface, the incoming communication request from the non-resident for the communication with the controlled-environment facility resident, for receipt by the controlled-environment facility secure communication platform.
17. The computer readable non-transitory medium of claim 15 having program instructions stored thereon that upon execution by the controlled-environment facility secure communication platform further cause the controlled-environment facility secure communication platform to:
provide an application program for use by the non-resident on a non-resident device;
present, via the application program, a user interface on the non-resident device for use by the non-resident; and
accept, via the user interface, the incoming communication request from the non-resident for the communication with the controlled-environment facility resident, for receipt by the controlled-environment facility secure communication platform.