IP Library Granted Patent US 11,164,396
Granted Patent B2
US 11,164,396 · App. 16/524,980 · Granted Nov 2, 2021

Servicing system with snapshot function

Inventors: Richard C. Deck (Austin, TX); Scott C. Lauffer (Austin, TX); James H. Leftwich (Austin, TX)
Assignee: Dell Products L.P.
G06T19/20G06F30/17G06T19/006
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Quick Facts
Patent No.
US 11,164,396
App. No.
16/524,980
Granted
Nov 2, 2021
Kind
B2
Abstract

A system, method, and computer-readable medium for servicing a system, comprising: displaying animated content relative to the system; determining a snapshot function has been initiated; sending a request to a user of an augmented reality device with a camera to move the augmented reality device relative to the system; capturing information about components in the system and a configuration of the system; generating a three dimensional (3D) model of the system based on the captured information; and displaying a composite view of the model or an overlay based on the model and animated content related to a component.

Claims (54)

1. A computer-implementable method for servicing a system, comprising:

displaying animated content relative to the system, the animated content comprising a set of animated content for installing, testing and removing components in the system;

determining a snapshot function has been initiated, the snapshot function being initiated based upon a determination that a user needs additional information regarding the installing, testing and removing components;

sending a request to a user of an augmented reality device with a camera to move the augmented reality device relative to the system;

capturing information about components in the system and a configuration of the system;

generating a three dimensional (3D) model of the system based on the captured information;

displaying a composite view of the model or an overlay based on the model and animated content related to a component;

determining when an action associated with the installing, testing and removing requires more time for the user to complete;

pausing the animated content when the action associated with the installing, testing and removing requires more time for the user to complete;

determining when the action associated with the installing, testing and removing components is completed; and

storing a copy of the 3D model of the system reflecting completion of the action associated with the installing, testing and removing components in a snapshot repository, the snapshot repository storing a first copy of the 3D model of the system at a first state and a second copy of the 3D model of the system at a second state, the second state reflecting the completion of the action.

2. The method of claim 1 , wherein:

the user initiates the snapshot function.

3. The method of claim 1 , wherein:

a process control module initiates the snapshot function, the process control module monitoring a state of the system during a servicing operation and monitoring a position and orientation of the augmented reality device relative to the system.

4. The method of claim 1 , wherein:

the 3D model is displayed based on a perspective of the user.

5. A system for displaying animated content comprising:

a processor;

a data bus coupled to the processor; and

a non-transitory, computer-readable storage medium embodying computer program code, the non-transitory, computer-readable storage medium being coupled to the data bus, the computer program code interacting with a plurality of computer operations and comprising instructions executable by the processor and configured for:

displaying animated content relative to the system, the animated content comprising a set of animated content for installing, testing and removing components in the system;

determining a snapshot function has been initiated, the snapshot function being initiated based upon a determination that a user needs additional information regarding the installing, testing and removing components;

sending a request to a user of an augmented reality device with a camera to move the augmented reality device relative to the system;

capturing information about components in the system and a configuration of the system;

generating a three dimensional (3D) model of the system based on the captured information;

displaying a composite view of the model or an overlay based on the model and animated content related to a component;

determining when an action associated with the installing, testing and removing requires more time for the user to complete;

pausing the animated content when the action associated with the installing, testing and removing requires more time for the user to complete;

determining when the action associated with the installing, testing and removing components is completed; and

storing a copy of the 3D model of the system reflecting completion of the action associated with the installing, testing and removing components in a snapshot repository, the snapshot repository storing a first copy of the 3D model of the system at a first state and a second copy of the 3D model of the system at a second state, the second state reflecting the completion of the action.

6. The system of claim 5 , wherein:

the user initiates the snapshot function.

7. The system of claim 5 , wherein:

a process control module initiates the snapshot function, the process control module monitoring a state of the system during a servicing operation and monitoring a position and orientation of the augmented reality device relative to the system.

8. The system of claim 5 , wherein:

the 3D model is displayed based on a perspective of the user.

9. A non-transitory, computer-readable storage medium embodying computer program code, the computer program code comprising computer executable instructions configured for:

displaying animated content relative to the system, the animated content comprising a set of animated content for installing, testing and removing components in the system;

determining a snapshot function has been initiated, the snapshot function being initiated based upon a determination that a user needs additional information regarding the installing, testing and removing components;

sending a request to a user of an augmented reality device with a camera to move the augmented reality device relative to the system;

capturing information about components in the system and a configuration of the system;

generating a three dimensional (3D) model of the system based on the captured information;

displaying a composite view of the model or an overlay based on the model and animated content related to a component;

determining when an action associated with the installing, testing and removing requires more time for the user to complete;

pausing the animated content when the action associated with the installing, testing and removing requires more time for the user to complete;

determining when the action associated with the installing, testing and removing components is completed; and

storing a copy of the 3D model of the system reflecting completion of the action associated with the installing, testing and removing components in a snapshot repository, the snapshot repository storing a first copy of the 3D model of the system at a first state and a second copy of the 3D model of the system at a second state, the second state reflecting the completion of the action.

10. The non-transitory, computer-readable storage medium of claim 9 , wherein:

the user initiates the snapshot function.

11. The non-transitory, computer-readable storage medium of claim 9 , wherein:

a process control module initiates the snapshot function, the process control module monitoring a state of the system during a servicing operation and monitoring a position and orientation of the augmented reality device relative to the system.

12. The non-transitory, computer-readable storage medium of claim 9 , wherein:

the 3D model is displayed based on a perspective of the user.

Assignments (9)
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053546/0001) Recorded Jun 23, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC IP HOLDING COMPANY LLC
Reel/Frame 071642/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053311/0169) Recorded Jun 23, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL PRODUCTS L.P.; EMC CORPORATION; EMC IP HOLDING COMPANY LLC
Reel/Frame 060438/0742 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (050724/0571) Recorded Jun 23, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL PRODUCTS L.P.; EMC CORPORATION; EMC IP HOLDING COMPANY LLC
Reel/Frame 060436/0088 →
RELEASE OF SECURITY INTEREST AT REEL 050406 FRAME 421 Recorded Nov 2, 2021
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: DELL PRODUCTS L.P.; EMC CORPORATION; EMC IP HOLDING COMPANY LLC
Reel/Frame 058213/0825 →
SECURITY INTEREST Recorded Jun 5, 2020
From: DELL PRODUCTS L.P.; EMC CORPORATION; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS COLLATERAL AGENT
Reel/Frame 053311/0169 →
SECURITY AGREEMENT Recorded Apr 22, 2020
From: CREDANT TECHNOLOGIES INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 053546/0001 →
PATENT SECURITY AGREEMENT (NOTES) Recorded Oct 15, 2019
From: DELL PRODUCTS L.P.; EMC CORPORATION; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS COLLATERAL AGENT
Reel/Frame 050724/0571 →
SECURITY AGREEMENT Recorded Sep 17, 2019
From: DELL PRODUCTS L.P.; EMC CORPORATION; EMC IP HOLDING COMPANY LLC
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
Reel/Frame 050406/0421 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 29, 2019
From: DECK, RICHARD C.; LAUFFER, SCOTT C.; LEFTWICH, JAMES H.
To: DELL PRODUCTS L.P.
Reel/Frame 049890/0500 →