Automatic distribution of inmate phone recordings
Embodiments for automatically distributing phone call recordings to interested parties generally include associating one or more forwarding criteria with each of one or more interested parties, establishing a phone call from a calling party to a destination number through an institutional phone system, recording the phone call, and, if the phone call satisfies one or more forwarding criteria associated with one or more interested parties, automatically distributing the recording of the phone call to the at least one interested party associated with the satisfied one or more forwarding criteria. Distribution may be by e-mail, by uploading the recording to a website that interested parties (and preferably only interested parties) can access, by queuing the recordings for export to physical media, and/or through a voice mail system. Calls may be selected for distribution based on the caller, the called party, conversation content, call time, or any other suitable criteria.
1. A system for automatically distributing a recording of a call to an interested party, the call being placed by a calling party through an institutional system to a destination number, comprising:
a storage device; and
one or more processors coupled to the storage device, the one or more processors configured to:
associate forwarding criteria with the interested party;
establish the call from the calling party to the destination number through the institutional system;
record the call;
determine that the call satisfies the forwarding criteria associated with the interested party;
after the call is completed, automatically distribute the recording of the call to the interested party, wherein the one or more processors are configured to:
place the recording of the call in an export queue; and
export the recording of the call from the export queue to a media burner on a scheduled basis.
2. The system according to claim 1 , wherein to associate the forwarding criteria with the interested party, the one or more processors are configured to: associate the calling party identity with the interested party.
3. The system according to claim 1 , wherein to associate the forwarding criteria with the interested party, the one or more processors are configured to: associate the destination number with the interested party.
4. The system according to claim 1 , wherein to associate the forwarding criteria with the interested party, the one or more processors are configured to: associate a time of call with the interested party.
5. The system according to claim 1 , wherein to associate the forwarding criteria with the interested party, the one or more processors are configured to: associate a conversation content with the interested party.
6. The system according to claim 1 , wherein to associate the forwarding criteria with the interested party, the one or more processors are configured to: associate two or more of the following with the interested party: a calling party identity, the destination number, a time of call, and a conversation content.
7. The system according to claim 1 , wherein to automatically distribute the recording of the call to the interested party, the one or more processors are configured to: e-mail a copy of the recording of the call to the interested party.
8. The system according to claim 1 , wherein to automatically distribute the recording of the call to the interested party, the one or more processors are configured to:
store the recording of the call, with a media burner, on a physical medium; and
provide the interested party with access to the physical medium.
9. The system according to claim 1 , wherein to automatically distribute the recording of the call to the interested party, the one or more processors are configured to: upload the recording of the call to a web site.
10. The system according to claim 1 , wherein to automatically distribute the recording of the call to the interested party, the one or more processors are configured to: provide access to the recording of the call through a voice mail system.
11. The system according to claim 1 , wherein the one or more processors are further configured to:
establish a second call from a second calling party to a second destination number through the institutional system;
record the second call;
determine that the second call does not satisfy the forwarding criteria associated with the interested party; and
store without automatically distributing, the recorded second call into a memory.
12. The system according to claim 1 , wherein to associate the forwarding criteria with the interested party, the one or more processors are configured to:
establish a data record including at least contact information for the interested party and the forwarding criteria; and
store the data record in a recipients database.
13. The system according to claim 1 , wherein the one or more processors are further configured to: enclose the recording of the call in a security wrapper prior to automatically distributing the recording of the call to the interested party.
14. A system for automatically distributing a recording of a call to an interested party, comprising:
a storage device; and
one or more processors coupled to the storage device, the one or more processors configured to:
store a recipient record in a recipients database, the recipient record including identity information of the interested party and forwarding criteria to specify conditions for determining when the recording of the call will be forwarded;
establish a connection between a calling party and a called party through an institutional system;
record the call between the calling party and the called party;
identify the recipient record whose forwarding criteria are met by information associated with the call;
after the call is completed, set a status flag to indicate that the recording of the call is available for forwarding; and
in response to a change in status of the status flag, automatically distribute the recording of the call to the interested party, wherein the one or more processors are configured to:
place the recording of the call in an export queue; and
export the recording of the call from the export queue to a media burner on a scheduled basis.
15. The system according to claim 14 , wherein to automatically distribute the recording, the one or more processors are configured to:
encrypt the recording of the call using an encryption key to create an encrypted recording; and
export the encrypted recording.
16. The system according to claim 15 , wherein the encryption key is a public key associated with a private/public key system.
17. The system according to claim 14 , wherein to automatically distribute the recording of the call, the one or more processors are configured to:
store, with a media burner, the recording of the call on a physical medium; and
provide the interested party with access to the physical medium.
18. The system according to claim 14 , wherein to automatically distribute the recording of the call, the one or more processors are configured to: upload the recording of the call to a website.