IP Library Granted Patent US 11,302,335
Granted Patent B2
US 11,302,335 · App. 16/529,369 · Granted Apr 12, 2022

System and method for managing an automated voicemail

Inventors: Richard Breuer (Alsdorf, DE); Thomas Moser (Kufstein, AT); Christoph Gilles (Herzogenrath, DE); Hans Haustetter (Lontzen, BE)
Assignee: Nuance Communications, Inc.
G10L17/00G10L17/24G10L17/26H04M1/271H04M3/533H04M2203/6027H04M2250/74
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Quick Facts
Patent No.
US 11,302,335
App. No.
16/529,369
Granted
Apr 12, 2022
Kind
B2
Abstract

A system, method and computer-readable storage device are disclosed signing a voicemail and confirming an identity of the speaker. A method includes receiving a request to verify a speaker associated with a communication to a recipient, receiving first data from the speaker in connection with the communication, accessing second data associated with the speaker to verify the speaker, determining whether a match exists between the first data and the second data to yield a determination, retrieving a communication address of the recipient, generating a notification for the recipient, wherein the notification reports on the determination and transmitting the notification to the recipient at the communication address.

Claims (46)

1. A method comprising:

receiving a request to verify a speaker associated with a voicemail from the speaker via a speaker device to a recipient at a recipient device;

accessing data associated with the speaker to verify the speaker;

determining whether a match exists between the voicemail and the data to yield a determination;

retrieving a communication address of the recipient, the communication address enabling a communication to be made to the recipient device;

generating a notification for the recipient, wherein the notification reports on the determination;

transmitting the notification to the recipient device at the communication address; and

upon confirmation by the recipient through an interaction with the notification, causing the voicemail to be made available to the recipient device.

2. The method of claim 1 , wherein the data comprises a voiceprint for the speaker.

3. The method of claim 1 , wherein the communication address comprises one or more of an IP address, and email address, a phone number, a physical address, and a conference bridge.

4. The method of claim 1 , wherein the notification comprises one or more of an object presented on a video screen of the recipient, an email, a text message, a haptic object, an audio message, a video message, and a multi-modal message.

5. The method of claim 1 , wherein the notification is configured with an address associated with the speaker.

6. The method of claim 1 , wherein the notification comprises a link to data associated with the voicemail.

7. The method of claim 1 , wherein the method further comprises:

transcribing the voicemail to yield a transcription; and

transmitting the transcription to the communication address.

8. A system comprising:

a processor; and

a computer-readable storage medium having instructions stored which, when executed by the processor, cause the processor to perform operations comprising:

receiving a request to verify a speaker associated with a voicemail from the speaker via a speaker device to a recipient at a recipient device;

accessing data associated with the speaker to verify the speaker;

determining whether a match exists between the voicemail and the data to yield a determination;

retrieving a communication address of the recipient, the communication address enabling a communication to be made to the recipient device;

generating a notification for the recipient, wherein the notification reports on the determination;

transmitting the notification to the recipient device at the communication address; and

upon confirmation by the recipient through an interaction with the notification, causing the voicemail to be provided to the recipient device.

9. The system of claim 8 , wherein the first data comprises the voicemail and the second data comprises a voiceprint for the speaker.

10. The system of claim 8 , wherein the communication address comprises one or more of an IP address, and email address, a phone number, a physical address, and a conference bridge.

11. The system of claim 8 , wherein the notification comprises one or more of an object presented on a video screen of the recipient, an email, a text message, a haptic object, an audio message, a video message, and a multi-modal message.

12. The system of claim 8 , wherein the notification is configured with an address associated with the speaker.

13. The system of claim 8 , wherein the notification comprises a link to data associated with the voicemail.

14. The system of claim 8 , wherein the computer-readable storage medium stores additional instructions which, when executed by the processor, cause the processor to perform further operations comprising:

transcribing the voicemail to yield a transcription and transmitting the transcription to the communication address.

15. A computer-readable storage device having instructions stored which, when executed by a processor, cause the processor to perform operations comprising:

receiving a request to verify a speaker associated with a voicemail from the speaker via a speaker device to a recipient at a recipient device;

accessing data associated with the speaker to verify the speaker;

determining whether a match exists between the voicemail and the data to yield a determination;

retrieving a communication address of the recipient, the communication address enabling a communication to be made to the recipient device;

generating a notification for the recipient, wherein the notification reports on the determination;

transmitting the notification to the recipient device at the communication address; and

upon confirmation by the recipient through an interaction with the notification, causing the voicemail to be accessible to the recipient device.

16. The computer-readable storage device of claim 15 , wherein the first data comprises the voicemail and the second data comprises a voiceprint for the speaker.

17. The computer-readable storage device of claim 15 , wherein the communication address comprises one or more of an IP address, and email address, a phone number, a physical address, and a conference bridge.

18. The computer-readable storage device of claim 15 , wherein the notification comprises one or more of an object presented on a video screen of the recipient, an email, a text message, a haptic object, an audio message, a video message, and a multi-modal message.

19. The computer-readable storage device of claim 15 , wherein the notification is configured with an address associated with the speaker.

20. The computer-readable storage device of claim 15 , wherein the notification comprises a link to data associated with the voicemail.

Assignments (3)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 9, 2023
From: NUANCE COMMUNICATIONS, INC.
To: MICROSOFT TECHNOLOGY LICENSING, LLC
Reel/Frame 065530/0871 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 20, 2023
From: NUANCE COMMUNICATIONS, INC.
To: MICROSOFT TECHNOLOGY LICENSING, LLC
Reel/Frame 065304/0374 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 19, 2020
From: BREUER, RICHARD; MOSER, THOMAS; GILLES, CHRISTOPH; HAUSTETTER, HANS
To: NUANCE COMMUNICATIONS, INC.
Reel/Frame 053543/0196 →
Cited By (1)
US 12,542,854