Personalized communications
In some embodiments, security and/or automation systems, collectively referred to as automation systems, may facilitate communications between a remote user and an occupant of a residence. The automation system may receive one or more communications from a user and deliver the communication to the specified recipient when the recipient occupies the residence. The automation system may determine the recipient is proximate the residence and may notify the recipient of the pending communication. The recipient may use the control panel or another device associated with the security and/or automation system to receive the message.
1. A method for a control panel of a security or automation system, comprising:
receiving, from a device associated with a first user of the security or automation system, a communication request indicating a message to be communicated to a second user of the security or automation system, wherein the communication request comprises a scenario for a delivery of the message and one or more personalization parameters, wherein the scenario for the delivery of the message is a presence of the second user proximate to the control panel;
generating the message according to the scenario and the one or more personalization parameters indicated in the communication request;
retrieving, from a remote server, information associated with the one or more personalization parameters, wherein generating the message is based at least in part on retrieving the information;
sounding a notification indicating the communication request when the control panel determines an occurrence of the scenario for the delivery of the message;
determining the presence of the second user proximate to the control panel by tracking a device associated with the second user, wherein sounding the notification is based at least in part on determining the presence of the second user; and
delivering the message to the second user based at least in part on generating the message and sounding the notification.
2. The method of claim 1 , further comprising:
providing a confirmation of the delivery to the first user based at least in part on delivering the message to the second user.
3. The method of claim 1 , further comprising:
displaying, at the control panel, a list of response messages after delivering the message to the second user; and
communicating a response message from the list of response messages to the device associated with the first user based at least in part on the second user selecting the response message.
4. The method of claim 1 , further comprising:
determining an identity of the second user proximate to the control panel using one or more facial recognition techniques; and
authenticating the second user as an intended recipient of the message based at least in part on determining the identity of the second user.
5. The method of claim 1 , wherein the scenario for the delivery of the message corresponds to starting an appliance.
6. The method of claim 1 , wherein the one or more personalization parameters indicate a delivery medium of the control panel, an audio system of the security or automation system, a computer, a mobile device, a television, or a combination thereof.
7. The method of claim 1 , wherein the one or more personalization parameters indicate background music to be played while delivering the message, a voice option for delivering the message, a volume level for delivering the message, or a font for delivering the message.
8. An apparatus for a security or automation system, comprising:
a processor;
memory in electronic communication with the processor; and
instructions stored in the memory, the instructions being executable by the processor to:
receive, from a device associated with a first user of the security or automation system, a communication request indicating a message to be communicated to a second user of the security or automation system, wherein the communication request comprises a scenario for a delivery of the message and one or more personalization parameters, wherein the scenario for the delivery of the message is a presence of the second user proximate to the control panel;
generate the message according to the scenario and the one or more personalization parameters indicated in the communication request;
retrieve, from a remote server, information associated with the one or more personalization parameters, wherein generating the message is based at least in part on retrieving the information;
sound a notification indicating the communication request when a control panel determines an occurrence of the scenario for the delivery of the message;
determine the presence of the second user proximate to the control panel by tracking a device associated with the second user, wherein sounding the notification is based at least in part on determining the presence of the second user; and
deliver the message to the second user based at least in part on generating the message and sounding the notification.
9. The apparatus of claim 8 , wherein the instructions are further executable by the processor to:
provide a confirmation of the delivery to the first user based at least in part on delivering the message to the second user.
10. The apparatus of claim 8 , wherein the instructions are further executable by the processor to:
display, at the control panel, a list of response messages after delivering the message to the second user; and
communicate a response message from the list of response messages to the device associated with the first user based at least in part on the second user selecting the response message.
11. The apparatus of claim 8 , wherein the scenario for the delivery of the message corresponds to starting an appliance.
12. The apparatus of claim 8 , wherein the one or more personalization parameters indicate a delivery medium of the control panel, an audio system of the security or automation system, a computer, a mobile device, a television, or a combination thereof.
13. The apparatus of claim 8 , wherein the one or more personalization parameters indicate background music to be played while delivering the message, a voice option for delivering the message, a volume level for delivering the message, or a font for delivering the message.
14. A non-transitory computer-readable medium storing computer-executable code at a control panel of a security or automation system, the code executable by a processor to:
receive, from a device associated with a first user of the security or automation system, a communication request indicating a message to be communicated to a second user of the security or automation system, wherein the communication request comprises a scenario for a delivery of the message and one or more personalization parameters, wherein the scenario for the delivery of the message is a presence of the second user proximate to the control panel;
generate the message according to the scenario and the one or more personalization parameters indicated in the communication request;
retrieve, from a remote server, information associated with the one or more personalization parameters, wherein generating the message is based at least in part on retrieving the information;
sound a notification indicating the communication request when the control panel determines an occurrence of the scenario for the delivery of the message;
determine the presence of the second user proximate to the control panel by tracking a device associated with the second user, wherein sounding the notification is based at least in part on determining the presence of the second user; and
deliver the message to the second user based at least in part on generating the message and sounding the notification.
15. The non-transitory computer-readable medium of claim 14 , the instructions further executable to:
provide a confirmation of the delivery to the first user based at least in part on delivering the message to the second user.
16. The non-transitory computer-readable medium of claim 14 , the instructions further executable to:
display, at the control panel, a list of response messages after delivering the message to the second user; and
communicate a response message from the list of response messages to the device associated with the first user based at least in part on the second user selecting the response message.