System and method for managing calls
A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.
1. A computer-implemented method for managing calls in a collaboration environment, comprising:
detecting, by a processor, initiation of a call from a first collaboration session to a second collaboration session; and
providing, by the processor, an interface on a device associated with a user,
wherein the interface enables the user to instruct the device to handle the call within the second collaboration session of the collaboration environment.
2. The computer-implemented method of claim 1 , wherein the call is one of a telephone call or a voice message received through a telephone system.
3. The computer-implemented method of claim 1 , wherein the call is one of an audio call or a video call.
4. The computer-implemented method of claim 1 , wherein the method further includes identifying the user based on contextual information associated with the call.
5. The computer-implemented method of claim 4 , wherein the contextual information is derived from one of information regarding the different user or information regarding a content of the call.
6. The computer-implemented method of claim 1 , wherein the method further includes identifying the user based on inputs received from a different user.
7. The computer-implemented method of claim 1 , wherein the collaboration environment includes a plurality of sessions and the method further includes: identifying the second collaboration session associated with the user from among the plurality of sessions.
8. The computer-implemented method of claim 1 , wherein the collaboration environment includes a plurality of users, and the method further includes selecting the user from the plurality of users based on availability information regarding the plurality of users.
9. A server for managing calls in a collaboration environment including, the server comprising:
a memory storing instructions; and
a processor configured to execute the stored instructions to:
detect initiation of a call from a first collaboration session to a second collaboration session; and
provide an interface on a device associated with a user, wherein the interface enables the user to instruct the device to handle the call within the second collaboration session of the collaboration environment.
10. The server of claim 9 , wherein the processor is further configured to execute the stored instructions to display, on a display of the device, a notification reflecting the call in the interface, the notification including at least one selectable element.
11. The server of claim 10 , wherein the processor is further configured to execute the stored instructions to:
receive an input associated with the at least one selectable element; and
handle the call within the collaboration environment based on the received input.
12. The server of claim 11 , wherein the processor is further configured to execute the stored instructions to direct the call to another user based on an input received from the user.
13. The server of claim 9 , wherein the processor is configured to detect the call as one of a telephone call, a voice message, an email message, or a text message.
14. The server of claim 13 , wherein the call is a text message and the processor is further configured to execute the stored instructions to:
convert the received text message into at least one of an audio message or a voice messages; and
direct the audio message or the voice message to the device associated with the user.
15. The server of claim 9 , wherein the processor is further configured to execute the stored instructions to:
receive contextual information associated with the call, and identify the user based on the contextual information.
16. The server of claim 15 , wherein the contextual information includes at least one of a description of the call, information associated with a different user, or information regarding prior communication records associated with the different user.
17. The server of claim 15 , wherein the processor is further configured to execute the stored instructions to:
determine an identity of a different user based on the contextual information associated with the call; and
display the identity of the different user on the interface.
18. The server of claim 15 , wherein the processor is further configured to execute the stored instructions to display the contextual information associated with the call on the interface.
19. The server of claim 9 , wherein the collaboration environment includes a plurality of collaboration sessions and the processor is further configured to execute the stored instructions to identify the second collaboration session associated with the user from among the plurality of sessions.
20. The server of claim 19 , wherein the identified second collaboration session includes a plurality of users and the processor is further configured to execute the stored instructions to select the user from the plurality of users based on availability information regarding the plurality of users.