Transaction terminal fraud processing
Image analysis is performed on a user at a transaction terminal. Based on behaviors, expressions, and activities of the user, fraud or potential fraud is flagged. When fraud is flagged, the transaction terminal stops processing an active transaction on behalf of the user and alerts are sent. When potential fraud is flagged, images/video associated with the active transaction are sent for review and the active transaction may be suspended or permitted to proceed at the transaction terminal. In an embodiment, a same user conducting multiple transactions with different accounts at a same transaction terminal or multiple different transaction terminals within a configured period of time is automatically identified as fraud based on a fraud rule.
1. A method, comprising:
capturing a first image of an operator at a transaction terminal at a start of a first transaction;
processing the first transaction based on interactions between the operator and the transaction terminal using a first account;
starting a timer upon completion of the first transaction;
obtaining a second image of the operator at the transaction terminal or a different transaction terminal at a start of a second transaction;
determining the second image matches the first image;
identifying a second account associated with the second transaction;
flagging the second transaction as potential fraud based on the determining, the identifying, and a current value of the timer; and
preventing the second transaction from processing on the transaction terminal or the different transaction terminal based on the flagging.
2. The method of claim 1 further comprising, flagging the first transaction for review based on the preventing.
3. The method of claim 1 , flagging further includes training a machine-learning algorithm with first video associated with the first transaction and second video associated with the second transaction as input and with a fraud determination as an expected output from the machine-learning algorithm.
4. The method of claim 1 , wherein capturing further includes activating a camera of the transaction terminal when a card is inserted into a card reader of the transaction terminal.
5. The method of claim 4 , wherein activating further includes capturing additional images or video during the first transaction until the first transaction completes.
6. The method of claim 1 , wherein obtaining further includes identifying the second transaction as being processed on the different transaction terminal that is different from the transaction terminal of the first transaction.
7. The method of claim 6 , wherein identifying the second transaction as being processed on the different transaction terminal further includes identifying the different transaction terminal as a mobile device operated by the operator.