Virtual telephone extension
The present disclosure is directed to a method and system for routing communications. A plurality of communications-enabled devices are coupled to a communications network. Each communications-enabled device has a device identifier. A user-programmable database associates each of a plurality of user identifiers with a device identifier. A router circuit is coupled to the communications network through a portal communication device having a portal identifier. A user designates a destination user identifier when making a communication. The router circuit switches the call, directing the call to a destination device identifier responsive to the user-programmable database association between the destination user identifier and a device identifier. According to certain aspects, communications are directed to users and are routed to associated equipment, a user identifier serving as a virtual extension number. Users remotely program the database to direct their communications to communications-enabled devices at various destinations.
1. In a communication routing system having a plurality of local and remote circuit-based communication devices communicatively coupled through local and remote PSTNs, respectively, a method comprising:
in a user-programmable database and via a processing circuit, associating each of a plurality of user identifiers with a device identifier, each device identifier corresponding to one of the circuit-based communication devices; and
via a call-routing switch coupled to one of the PSTNs through a portal communication device having a portal identifier, responding to a received call designating a destination user identifier by routing the received call via the other of the PSTNs to a destination communication device, wherein each of said devices includes circuitry for communicating call-related data within the system.
2. The method of claim 1 , wherein the communication routing system includes a data-communications server providing call-processing services for processing the received call, wherein the call-routing switch is to, in response to control provided by the server: route the received call via the other of the PSTNs; and route non-local calls for delivery to the destination communication device through a broadband data network portion of a communication network.
3. The method of claim 1 , wherein each device identifier is configurable via a graphic user interface, and wherein the call-routing switch is adapted to authenticate a destination user identifier through the destination communication device as a prerequisite to routing a received call for delivery when the user-programmable database associates more than one user identifier with a device identifier.
4. The method of claim 1 , wherein the portal communication device elicits a destination user identifier determined from a pre-defined directory, and designates the destination user identifier prior to passing a call through to the call-routing switch.
5. The method of claim 1 , wherein the user-programmable database associates a user identifier with a call-originating device identifier determined from a communication network through which a user identifier accesses the user-programmable database.
6. The method of claim 1 , wherein the portal communication device has a portal identifier and each user identifier includes the portal identifier as a prefix.
7. The method of claim 1 , wherein at least one of the plurality of circuit-based communication devices is a voice mail application adapted to record messages for an associated user, an association between the user identifier and a voice mail application identifier being stored in the user-programmable database.
8. The method of claim 1 , wherein the programmable database further associates the user identifiers with an e-mail address and at least one of the plurality of circuit-based communication devices is a voice mail application.
9. The method of claim 8 , further including the step of the voice mail application transcribing an audio message into an e-mail data message and forward the e-mail data message to the e-mail address associated with the user identifier.
10. The method of claim 1 , further comprising:
associating to a user identifier as a modifiable default condition, the device identifier of the communication device through which the user identifier association is accessed in the database.
11. The method of claim 1 , further comprising:
remotely-programming the database to associate the user's user identifier with the device identifier where the user designates to receive calls.
12. The method of claim 1 , further comprising:
authenticating a user identifier as a condition precedent to permitting the user identifier associations to be user-programmed in the database.
13. A data-communication system having a plurality of local and remote circuit-based communication devices communicatively coupled through local and remote PSTNs, respectively, the system comprising:
a call-routing switch;
a data-communications services computer processing arrangement including the call-routing switch and including a user-programmable database, wherein the data-communications services computer processing arrangement is to provide control to the routing switch and to associate each of a plurality of user identifiers with a device identifier, wherein each device identifier corresponds to one of the circuit-based communication devices; and
wherein call-routing switch is coupled to one of the PSTNs through a portal communication device having a portal identifier, and is to respond to a received call designating a destination user identifier by routing the received call, in response to the control provided by the data-communications services computer processing arrangement, via the other of the PSTNs to a destination communication device, wherein each of said devices includes circuitry for communicating call-related data within the system.
14. The system of claim 13 , wherein the data-communications services computer processing arrangement is part of a data-communications server providing call-processing services for processing the received call, wherein the call-routing switch is to: route, in response to control provided by the server, the received call via the other of the PSTNs; and route non-local calls for delivery to the destination communication device through a broadband data network portion of a communication network.