Customer incapacity management
Systems and method of managing incapacity of a customer is provided. The subject innovation can determine when a customer cannot receive financial communications due to incapacity. The determination can be made due to lack of a response from the customer or to account activity indicating the customer may be incapacitated. The innovation can default to a designated person for sending financial communications of the customer upon a determination of incapacity.
1. A system, comprising:
a processor coupled to a memory storing instructions that when executed by the processor cause the processor to:
detect at least one trigger in an account history of financial transactions of a primary responder indicative of an inability to receive financial communications; and
send the financial communications to a secondary responder based on detection of the at least one trigger.
2. The system of claim 1 , further comprising instructions that cause the processor to:
send a confirmation request to the secondary responder to receive the financial communications of the primary responder; and
receive confirmation from the secondary responder to accept responsibility to receive the financial communications on behalf of the primary responder.
3. The system of claim 2 , further comprising instructions that cause the processor to:
request the secondary responder provide registration information; and
update a user account database entry associated with the primary responder with information of the secondary responder.
4. The system of claim 1 , further comprising instructions that cause the processor to send the financial communications to the primary responder and the secondary responder.
5. The system of claim 4 , further comprising instructions that cause the processor to stop sending the financial communications to the secondary responder after the primary responder interrupts communications.
6. The system of claim 1 , further comprising instructions that cause the processor to:
determine a type of the financial communications; and
send the financial communications to a specific secondary responder based on the type.
7. The system of claim 1 , wherein the at least one trigger comprises a change in volume of transactions.
8. The system of claim 1 , wherein the at least one trigger comprises an increase in recent hospital charges.
9. The system of claim 1 , wherein the at least one trigger comprises an absence of logins or login attempts to access an account of the primary responder.
10. A method, comprising:
executing, on a processor, instructions that cause the processor to perform operations comprising:
identifying at least one trigger in an account history of financial transactions of a primary responder that indicates an inability to receive financial communications; and
sending the financial communications to a secondary responder after identification of the at least one trigger.
11. The method of claim 10 , wherein detecting the at least one trigger further comprises detecting a change in volume of transactions.
12. The method of claim 10 , wherein detecting the at least one trigger further comprises detecting an increase in hospital charges.
13. The method of claim 10 , wherein detecting the at least one trigger further comprises detecting an absence of logins or login attempts to access an account of the primary responder.
14. The method of claim 10 , the operations further comprising:
sending a confirmation request to the secondary responder to receive the financial communications of the primary responder; and
receiving confirmation from the secondary responder to accept responsibility to receive the financial communications on behalf of the primary responder.
15. The method of claim 14 , the operations further comprising:
requesting the secondary responder provide registration information; and
updating a user account database entry associated with the primary responder with information of the secondary responder.
16. The method of claim 10 , the operations further comprising:
determining a type of the financial communications; and
sending the financial communications to a specific secondary responder based on the type.
17. The method of claim 10 , the operations further comprising sending the financial communications to the primary responder and the secondary responder.
18. A computer readable medium having instructions stored thereon that enable at least one processor to perform a method upon execution of the instructions, the method comprising
detecting at least one trigger in an account history of financial transactions of a primary responder indicative of an inability to receive financial communications; and
sending the financial communications to a secondary responder based on detection of the at least one trigger.
19. The computer readable medium of claim 18 , wherein detecting the at least one trigger further comprises at least one of detecting change in volume of transactions, increase in hospital charges, or absence of logins or login attempts.
20. The computer readable medium of claim 18 further comprising determining a type of the financial communications and sending the financial communications to a specific secondary responder based on the type.