Review response generation and review sentiment analysis

1. A method comprising:

retrieving, by a processing device, via an application programming interface associated with a third-party website, a review associated with a merchant system, wherein the review comprises a plurality of review elements, and wherein the review is posted by an end-user system to the third-party web site;

receiving, from the merchant system, a selection of a set of key review elements from the plurality of review elements;

generating, based on the selection, a review response template for the merchant system;

extracting, from a plurality of reviews posted via a plurality of third-party review platforms, the set of key review elements from the plurality of review elements;

determining a sentiment score associated with a key review element of the set of key review elements extracted from a first review posted by a first end-user system to a first third-party review platform of the plurality of third-party review platforms;

generating, in view of the review response template, a review response comprising a set of values corresponding to a set of response components, wherein a value of the set of values comprises the key review element;

distributing, via a first application program interface, the review response to the first third-party review platform;

generating a graphical user interface comprising a display of a ranked listing of the set of key review elements corresponding to a set of reviews associated with the merchant system, wherein a corresponding sentiment score is displayed with each key review element of the set of key review elements;

receiving, via the first third-party review platform, feedback from an end user system relating to the review response;

adjusting one or more terms of the review response template associated with the review response in view of the feedback to generate an updated review response template;

generating, in view of the updated review response template, an updated review response comprising an updated set of values corresponding to the set of response components; and

distributing, via a second application program interface, the updated review response to a second third-party review platform.

2. The method of claim 1 , further comprising receiving, from the merchant system, a selection of a first value of a first response component of the review response.

3. The method of claim 1 , further comprising:

generating a plurality of options for each of the set of response components; and

receiving selections from the plurality of options from the merchant system.

4. The method of claim 1 , further comprising:

generating a custom response component based on information received from the merchant system; and

storing the custom response component in the review response template associated with the merchant system.

5. The method of claim 1 , further comprising generating a further display comprising a set of values corresponding to a set of keywords identified in a plurality of reviews associated with the merchant system, wherein the set of values comprises at least one of one or more an aggregate sentiment score, a number of mentions of each of the keywords of the set of keywords, or a set of modifiers associated with each of the keywords of the set of keywords.

6. A system comprising:

a memory to store instructions; and

a processing device operatively coupled to the memory, the processing device to execute the instructions to:

retrieve, via an application programming interface associated with a third-party website, a review associated with a merchant system, wherein the review comprises a plurality of review elements, and wherein the review is posted by an end-user system to the third-party website;

receive, from the merchant system, a selection of a set of key review elements from the plurality of review elements;

generate, based on the selection, a review response template for the merchant system;

extract, from a plurality of reviews posted via a plurality of third-party review platforms, the set of key review elements from the plurality of review elements;

determine a sentiment score associated with a key review element of the set of key review elements extracted from a first review posted by a first end-user system to a first third-party review platform of the plurality of third-party review platforms;

generate, in view of the review response template, a review response comprising a set of values corresponding to a set of response components, wherein a value of the set of values comprises the key review element;

distribute, via a first application program interface, the review response to the first third-party review platform;

generate a graphical user interface comprising a display of a ranked listing of the set of key review elements corresponding to a set of reviews associated with the merchant system, wherein a corresponding sentiment score is displayed with each key review element of the set of key review elements;

receive, via the first third-party review platform, feedback from an end user system relating to the review response;

adjust one or more terms of the review response template associated with the review response in view of the feedback to generate an updated review response template;

generate, in view of the updated review response template, an updated review response comprising an updated set of values corresponding to the set of response components; and

distribute, via a second application program interface, the updated review response to a second third-party review platform.

7. The system of claim 6 , the processing device to execute the instructions to receive, from the merchant system, a selection of a first value of a first response component of the review response.

8. The system of claim 6 , the processing device to execute the instructions to:

generate a plurality of options for each of the set of response components; and

receive selections from the plurality of options from the merchant system.

9. The system of claim 6 , the processing device to execute the instructions to:

generate a custom response component based on information received from the merchant system; and

store the custom response component in the review response template associated with the merchant system.

10. A non-transitory computer readable storage medium having instructions that, if executed by a processing device, cause the processing device to:

retrieve, via an application programming interface associated with a third-party website, a review associated with a merchant system, wherein the review comprises a plurality of review elements, and wherein the review is posted by an end-user system to the third-party website;

receive, from the merchant system, a selection of a set of key review elements from the plurality of review elements;

generate, based on the selection, a review response template for the merchant system;

extract, from a plurality of reviews posted via a plurality of third-party review platforms, the set of key review elements from the plurality of review elements;

determine a sentiment score associated with a key review element of the set of key review elements extracted from a first review posted by a first end-user system to a first third-party review platform of the plurality of third-party review platforms;

generate, in view of the review response template, a review response comprising a set of values corresponding to a set of response components, wherein a value of the set of values comprises the key review element;

distribute, via a first application program interface, the review response to the first third-party review platform;

generate a graphical user interface comprising a display of a ranked listing of the set of key review elements corresponding to a set of reviews associated with the merchant system, wherein a corresponding sentiment score is displayed with each key review element of the set of key review elements;

receive, via the first third-party review platform, feedback from an end user system relating to the review response;

adjust one or more terms of the review response template associated with the review response in view of the feedback to generate an updated review response template;

generate, in view of the updated review response template, an updated review response comprising an updated set of values corresponding to the set of response components; and

distribute, via a second application program interface, the updated review response to a second third-party review platform.

11. The non-transitory computer readable storage medium of claim 10 , the processing device to receive, from the merchant system, a selection of a first value of a first response component of the review response.

12. The non-transitory computer readable storage medium of claim 10 , the processing device to:

generate a plurality of options for each of the set of response components; and

receive selections from the plurality of options from the merchant system.

13. The non-transitory computer readable storage medium of claim 10 , the processing device to receive the review from the first third-party review platform.

14. The non-transitory computer readable storage medium of claim 10 , the processing device to:

generate a custom response component based on information received from the merchant system; and

store the custom response component in the review response template associated with the merchant system.

15. The non-transitory computer readable storage medium of claim 10 , the processing device to generate a further display comprising a set of values corresponding to a set of keywords identified in a plurality of reviews associated with the merchant system, wherein the set of values comprises at least one of one or more an aggregate sentiment score, a number of mentions of each of the keywords of the set of keywords, or a set of modifiers associated with each of the keywords of the set of keywords.