IP Library Granted Patent US 11,162,796
Granted Patent B2
US 11,162,796 · App. 16/697,587 · Granted Nov 2, 2021

Interactive venue assistant

Inventors: Dong Xu (Shanghai, CN); Frédéric Tu (Shanghai, CN); Meijie Xia (Wuhan, CN)
Assignee: StubHub, Inc.
G01C21/206G01C21/3617G01C21/3679G06Q10/02G06Q30/0631H04W4/023H04W4/024H04W4/029H04W4/21
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Quick Facts
Patent No.
US 11,162,796
App. No.
16/697,587
Granted
Nov 2, 2021
Kind
B2
Abstract

Methods and systems for assisting a user at an event and venue are described. A user is guided or navigated to different points of interest at a venue. The points of interest include seat locations or surrounding services and facilities, such as restaurants, shops, and restrooms. Advertisements and promotions associated with surrounding services may be displayed to the user. The user may be notified of the presence of friends and family at the same venue, and be provided with real-time information about the event.

Claims (46)

1. A method comprising:

determining a location of a user device by one or more processors of the user device;

determining, by the one or more processors of the user device, that the user device has arrived at a venue associated with a point of interest based on the location of the user device; and

in response to the determination that the user device arrived at the venue, causing information to be presented via a display of the user device such that the information appears to overlay an actual view of surroundings of the user device as viewed by a user of the user device with information regarding the point of interest, the information based on the location of the user device.

2. The method of claim 1 , wherein:

the point of interest includes a location of a friend or family member of the user of the user device at the venue, a retail store in the venue, a food service provider in the venue, a restaurant in the venue, a restroom in the venue, an automated teller machine (ATM) in the venue, a water fountain in the venue, a landmark in the venue, an attraction at the venue, or a location of a parked car of the user; and

the information appearing to overlay the actual view of surroundings includes an image associated with the point of interest.

3. The method of claim 1 , further comprising:

determining a current time; and

recommending a user action based on the current time, a schedule of an event at the venue, and the venue.

4. The method of claim 3 , wherein the user action is performed at the point of interest.

5. The method of claim 1 , wherein the information includes directions to the point of interest.

6. The method of claim 5 , wherein the directions include an arrow appearing to overlay the actual view of surroundings, the arrow pointing in a direction the user should go.

7. The method of claim 5 , wherein the directions are based on physical capabilities of the user.

8. The method of claim 1 , further comprising receiving a request from the user for information regarding a second point of interest.

9. The method of claim 8 , further comprising:

based on the request, anticipating a further request from the user; and

presenting further information on the display related to the further request before the user makes the further request.

10. A device comprising:

a display through which a user looks such that information displayed on the display appears to overlay an actual view of surroundings as viewed by the user;

one or more processors; and

one or more non-transitory computer-readable media containing instructions which, when executed by the one or more processors, cause the device to perform operations, the operations comprising:

determining a location of the device;

determining that the device has arrived at a venue associated with a point of interest based on the location of the device; and

in response to the determination that the device arrived at the venue, causing the information to be presented via the display, the information based on the location of the device.

11. The device of claim 10 , wherein:

the point of interest includes a location of a friend or family member of the user of the device at the venue, a retail store in the venue, a food service provider in the venue, a restaurant in the venue, a restroom in the venue, an automated teller machine (ATM) in the venue, a water fountain in the venue, a landmark in the venue, an attraction at the venue, or a location of a parked car of the user; and

the information appearing to overlay the actual view of surroundings includes an image associated with the point of interest.

12. The device of claim 10 , wherein the operations further comprise:

determining a current time; and

recommending a user action based on the current time, a schedule of an event at the venue, and the venue.

13. The device of claim 12 , wherein the user action is performed at the point of interest.

14. The device of claim 10 , wherein the information includes directions to the point of interest.

15. The device of claim 14 , wherein the directions include an arrow appearing to overlay the actual view of surroundings, the arrow pointing in a direction the user should go.

16. The device of claim 14 , wherein the directions are based on physical capabilities of the user.

17. The device of claim 10 , wherein the operations further comprise receiving a request from the user for information regarding a second point of interest.

18. The device of claim 17 , wherein the operations further comprise:

based on the request, anticipating a further request from the user; and

presenting further information on the display related to the further request before the user makes the further request.

19. A non-transitory machine-readable medium comprising instructions which, when executed by one or more processors, are configured to cause a system to perform operations, the operations comprising:

determining a location of the system;

determining that the system has arrived at a venue associated with a point of interest based on the location of the system; and

in response to the determination that the system arrived at the venue, causing information to be presented via a display of the system such that the information appears to overlay an actual view of surroundings of the system as viewed by a user of the system with information regarding the point of interest, the information based on the location of the system.

20. The non-transitory machine-readable medium of claim 19 , wherein:

the point of interest includes a location of a friend or family member of the user of the system at the venue, a retail store in the venue, a food service provider in the venue, a restaurant in the venue, a restroom in the venue, an automated teller machine (ATM) in the venue, a water fountain in the venue, a landmark in the venue, an attraction at the venue, or a location of a parked car of the user; and

the information appearing to overlay the actual view of surroundings includes an image associated with the point of interest.

Assignments (4)
SECURITY AGREEMENT Recorded Feb 13, 2020
From: STUBHUB, INC.
To: JPMORGAN CHASE BANK, N.A.
Reel/Frame 051929/0645 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 24, 2020
From: EBAY INC.
To: STUBHUB, INC.
Reel/Frame 051693/0524 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 27, 2019
From: XU, DONG; TU, FRÉDÉRIC; XIA, MEIJIE
To: STUBHUB, INC.
Reel/Frame 051128/0398 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 27, 2019
From: STUBHUB, INC.
To: EBAY INC.
Reel/Frame 051128/0433 →
Continuity (4)
Continuation 15895911 · Feb 13, 2018
Continuation 14997421 · Jan 15, 2016
Continuation 14185772 · Feb 20, 2014
Related Publication 20200096348A1 · Mar 26, 2020