Modifying incident response time periods based on containment action effectiveness
Systems, methods, and software described herein provide for managing service level agreements (SLAs) for security incidents in a computing environment. In one example, an advisement system identifies a rule set for a security incident based on enrichment information obtained for the security incident, wherein the rule set is associated with action recommendations to be taken against the incident. The advisement system further identifies a default SLA for the security incident based on the rule set, and obtains environmental characteristics related to the security incident. Based on the environmental characteristics, the advisement system determines a modified SLA for the security incident.
1. A computer-implemented method performed by an advisement system coupled to a networked computing environment, the method comprising:
obtaining data indicating an occurrence of an incident in the networked computing environment;
identifying a recommended action for responding to the occurrence of the incident, the recommended action associated with a defined time period for receiving input associated with an administrator of the advisement system;
implementing a default action to contain a threat associated with the incident;
determining an effectiveness of the default action; and
modifying, based on the effectiveness of the default action, the defined time period for receiving input associated with an administrator of the advisement system for the recommended action.
2. The method of claim 1 , further comprising identifying a criticality rating associated with a computing asset affected by the incident, wherein the defined time period for receiving input is further modified based on the criticality rating.
3. The method of claim 1 , wherein the defined time period is further modified based on a time window in which the incident occurred.
4. The method of claim 1 , further comprising identifying a severity level associated with the incident, and wherein the defined time period is further modified based on the severity level.
5. The method of claim 1 , further comprising identifying a criticality rating associated with a computing asset affected by the incident, wherein the recommended action is identified based at least in part on the criticality rating.
6. The method of claim 1 , further comprising identifying a rate of events associated with the incident, wherein the recommended action is identified based at least in part on the rate of events.
7. The method of claim 1 , further comprising identifying environmental characteristics related to the incident, wherein the recommended action is identified based at in part on the environmental characteristics.
8. The method of claim 1 , further comprising:
obtaining enrichment information associated with the incident, wherein identifying the recommended action is based at least in part on the enrichment information; and
modifying a default hierarchy of administrators to respond to the incident based on the enrichment information.
9. The method of claim 1 , further comprising obtaining enrichment information associated with the incident from one of a database or a website based on information associated with the incident.
10. The method of claim 1 , further comprising:
receiving input from an administrator to implement the recommended action; and
implementing the recommended action.
11. The method of claim 1 , further comprising:
receiving input to modify the recommended action to obtain a modified recommended action; and
implementing the modified recommended action.
12. The method of claim 1 , further comprising receiving input deferring selection of a recommended action to another administrator.
13. The method of claim 1 , further comprising:
obtaining environmental characteristics associated with the incident; and
modifying the defined time period based at least in part on the environmental characteristics.
14. The method of claim 1 , further comprising:
determining that the recommended action is not selected by an administrator within the defined time period; and
initiating an automated response to respond to the incident.
15. A non-transitory computer-readable storage medium storing instructions which, when executed by one or more processors, cause performance of operations comprising:
obtaining data indicating an occurrence of an incident in a networked computing environment;
identifying a recommended action for responding to the occurrence of the incident, the recommended action associated with a defined time period for receiving input associated with an administrator of an advisement system;
implementing a default action recommendation to contain a threat associated with the incident;
determining an effectiveness of the default action; and
modifying, based on the effectiveness of the default action, the defined time period for receiving input associated with an administrator of the advisement system for the recommended action.
16. The non-transitory computer-readable storage medium of claim 15 , wherein the instructions, when executed by the one or more processors, further cause performance of operations comprising identifying a criticality rating associated with a computing asset affected by the incident, wherein the defined time period for receiving input is further modified based on the criticality rating.
17. The non-transitory computer-readable storage medium of claim 15 , wherein the defined time period is further modified based on a time window in which the incident occurred.
18. An apparatus comprising:
one or more processors; and
a non-transitory computer-readable storage medium storing instructions which, when executed by the one or more processors, causes the apparatus to:
obtain data indicating an occurrence of an incident in a networked computing environment;
identify a recommended action for responding to the occurrence of the incident, the recommended action associated with a defined time period for receiving input associated with an administrator of an advisement system;
implement a default action to contain a threat associated with the incident;
determine an effectiveness of the default action; and
modify, based on the effectiveness of the default action, the defined time period for receiving input associated with an administrator of the advisement system for the recommended action.
19. The apparatus of claim 18 , wherein the instructions, when executed by the one or more processors, further cause the apparatus to identify a criticality rating associated with a computing asset affected by the incident, wherein the defined time period for receiving input is further modified based on the criticality rating.
20. The apparatus of claim 18 , wherein the defined time period is further modified based on a time window in which the incident occurred.