Digital experiences using touchpoint-based prompts
View Patent ↗The present disclosure relates to a digital experience system that non-intrusively obtains valuable user feedback by strategically prompting users for feedback during a user's journey of a digital content experience. For example, in one or more embodiments, the digital experience system detects when various discrete touchpoints are triggered throughout a user's journey. In response to detection a triggered touchpoint, the digital experience system can provide the user with a prompt from a template of prompts. In this manner, the digital experience system can receive valuable and meaningful feedback from users without disrupting the user's digital content experience. Indeed, the digital experience system enhances the content experience for the user by providing prompts to the user throughout the user's journey of the content experience.
1. A method comprising:
receiving indications of user interactions with touchpoints within a content experience provided on a user device associated with a user;
identifying, based on the indications of user interactions with the touchpoints, a sequence of touchpoints with which the user interacted;
determining, by at least one processor, a prompt corresponding to the sequence of touchpoints;
providing, for display on the user device, the prompt corresponding to the sequence of touchpoints; and
receiving, from the user device, a response to the prompt corresponding to the sequence of touchpoints.
2. The method of claim 1 , wherein identifying the sequence of touchpoints comprises determining that the user interacted with the touchpoints in a specific order based on the indications of user interactions with the touchpoints.
3. The method of claim 1 , wherein identifying the sequence of touchpoints comprises determining that the touchpoints with which the user interacted comprise a minimum number of touchpoints based on the indications of user interactions with the touchpoints.
4. The method of claim 1 , wherein identifying the sequence of touchpoints comprises determining that the user interacted with the touchpoints in a relaxed order based on the indications of user interactions with the touchpoints.
5. The method of claim 1 , further comprising providing instructions to modify the content experience based on the response to the prompt.
6. The method of claim 1 , wherein the content experience comprises a website or a mobile application.
7. The method of claim 1 , further comprising:
receiving, from an administrator device, touchpoint logic that defines the sequence of touchpoints;
receiving, from the administer device, the prompt; and
associating the sequence of touchpoints with the prompt.
8. A non-transitory computer readable medium storing instructions that, when executed by at least one processor, cause a computing device to:
receive indications of user interactions with touchpoints within a content experience provided on a user device associated with a user;
identify, based on the indications of user interactions with the touchpoints, a sequence of touchpoints with which the user interacted;
determine a prompt corresponding to the sequence of touchpoints;
provide, for display on the user device, the prompt corresponding to the sequence of touchpoints; and
receive, from the user device, a response to the prompt corresponding to the sequence of touchpoints.
9. The non-transitory computer readable medium of claim 8 , wherein identifying the sequence of touchpoints comprises determining that the user interacted with the touchpoints in a specific order based on the indications of user interactions with the touchpoints.
10. The non-transitory computer readable medium of claim 8 , wherein identifying the sequence of touchpoints comprises determining that the touchpoints with which the user interacted comprise a minimum number of touchpoints based on the indications of user interactions with the touchpoints.
11. The non-transitory computer readable medium of claim 8 , wherein identifying the sequence of touchpoints comprises determining that the user interacted with the touchpoints in a relaxed order based on the indications of user interactions with the touchpoints.
12. The non-transitory computer readable medium of claim 8 , further comprising instructions that, when executed by the at least one processor, cause the computing device to provide instructions to modify the content experience based on the response to the prompt.
13. The non-transitory computer readable medium of claim 8 , wherein the content experience comprises a website or a mobile application.
14. The non-transitory computer readable medium of claim 8 , further comprising instructions that, when executed by the at least one processor, cause the computing device to:
receive, from an administrator device, touchpoint logic that defines the sequence of touchpoints;
receive, from the administer device, the prompt; and
associate the sequence of touchpoints with the prompt based on the touchpoint logic.
15. A system, comprising:
at least one processor; and
a non-transitory computer readable storage medium comprising instructions that, when executed by the at least one processor, cause the system to:
receive indications of user interactions with touchpoints within a content experience provided on a user device associated with a user;
identify, based on the indications of user interactions with the touchpoints, a sequence of touchpoints with which the user interacted;
determine a prompt corresponding to the sequence of touchpoints;
provide, for display on the user device, the prompt corresponding to the sequence of touchpoints; and
receive, from the user device, a response to the prompt corresponding to the sequence of touchpoints.
16. The system of claim 15 , wherein identifying the sequence of touchpoints comprises determining that the user interacted with the touchpoints in a specific order based on the indications of user interactions with the touchpoints.
17. The system of claim 15 , wherein identifying the sequence of touchpoints comprises determining that the touchpoints with which the user interacted comprise a minimum number of touchpoints based on the indications of user interactions with the touchpoints.
18. The system of claim 15 , wherein identifying the sequence of touchpoints comprises determining that the user interacted with the touchpoints in a relaxed order based on the indications of user interactions with the touchpoints.
19. The system of claim 15 , further comprising instructions that, when executed by the at least one processor, cause the system to provide instructions to modify the content experience based on the response to the prompt.
20. The system of claim 15 , further comprising instructions that, when executed by the at least one processor, cause the system to:
receive, from an administrator device, touchpoint logic that defines the sequence of touchpoints;
receive, from the administer device, the prompt; and
associate the sequence of touchpoints with the prompt based on the touchpoint logic.