Controlled recorded 3-way calling
Agencies issue recording devices to personnel for administrating and monitoring controlled calls during the course of their duties. To provide flexible capabilities to agencies, a virtual number is provisioned and configured to enable an operator to administrate controlled calls without dedicated recording devices. Using the virtual number, the operator may setup a controlled call between a victim and a baddie. The victim is contacted via the virtual number by the operator and optionally informed about the controlled call process. In turn, the baddie is contacted using number information of the victim's phone and connected with the victim. Call audio between the victim and baddie is transmitted to the operator. When necessary, the operator may terminate the call remotely from the telephonic device the operator used to setup the call.
1. A computer based method comprising:
receiving an authentication request from an operator device to authenticate an operator user as being authorized to administrate but not output audio to a controlled audio communications session;
responsive to authenticating the operator device as being authorized to administrate but not output audio to the controlled call, causing the operator device to prompt the operator user to input, using a user interface of the operator device, contact information for at least two contact devices to be included in the controlled audio communications session;
receiving, from the operator device, controlled call information comprising a first address corresponding to a first contact device and a second address corresponding to a second contact device, the first address and the second address corresponding to the input contact information;
in response to receiving the controlled call information:
transmitting a first connection request to the first contact device based on the first address; and
transmitting a second connection request to the second contact device based on the second address, the second connection request indicating the first address as a source of the second connection request;
wherein establishment of connections through a virtual address based on the first connection request and the second connection request enables controlled audio communications between the first contact device and the second contact device and disables audio communications from the operator device to the first contact device and the second contact device, the operator device receiving audio communications between the first contact device and the second contact device and controlling the audio communications.
2. The method of claim 1 , wherein the controlled audio communications session is established through the virtual address and enables the operator device to monitor and control the audio communications between the first contact device and the second contact device.
3. The method of claim 2 , further comprising identifying the operator device by:
receiving authentication information from a target communications device; and
authenticating the target communications device as the operator device based on agreement of the authentication information received from the target telephonic device and authentication data stored in association with the virtual address in a mapping table.
4. The method of claim 3 , wherein the authentication information received from the target communications device is an operator address of the operator device, the operator address device included in address information of the controlled call information.
5. The method of claim 2 , wherein the first address and the second address are received from the operator device through the virtual address.
6. The method of claim 2 , wherein the first connection request has address information corresponding to a virtual address to prevent transmission of address information corresponding to the operator device to the first contact device.
7. The method of claim 1 , wherein establishment of a first connection requested by the first connection request enables audio communications between the operator device and the first contact device prior to occurrence of the audio communications between the first contact device and the second contact device.
8. The method of claim 1 , wherein the second connection request is requested responsive to a command received from the operator device to begin the controlled audio communications session.
9. The method of claim 1 , wherein the second connection request indicating the first address as a source of the second connection request comprises spoofing the first address in the second connection request by configuring the second connection request to appear as if it originated from the first contact device to prevent alerting a user of the second contact device to receipt and control of the audio communications by the operator device.
10. The method of claim 1 , wherein the operator device terminates the audio communications based on a command issued by the operator user.
11. A non-transitory computer-readable medium storing instructions for administration of controlled calls, the instructions, when executed by a processor, causing the processor to perform operations, the instructions comprising instructions to:
receive an authentication request from an operator device to authenticate an operator user as being authorized to administrate but not output audio to a controlled audio communications session;
responsive to authenticating the operator device as being authorized to administrate but not output audio to the controlled call, cause the operator device to prompt the operator user to input, using a user interface of the operator device, contact information for at least two contact devices to be included in the controlled call;
receive, from the operator device, controlled call information comprising a first address corresponding to a first contact device and a second address corresponding to a second contact device, the first address and the second address corresponding to the input contact information;
in response to receiving the controlled call information:
transmit a first connection request to the first contact device based on the first address; and
transmit a second connection request to the second contact device based on the second address, the second connection request indicating the first address as a source of the second connection request;
wherein establishment of connections through a virtual address based on the first connection request and the second connection request enables controlled audio communications between the first contact device and the second contact device and disables audio communications from the operator device to the first contact device and the second contact device, the operator device receiving audio communications between the first contact device and the second contact device and controlling the audio communications.
12. The non-transitory computer-readable medium of claim 11 , wherein the controlled audio communications session is established through the virtual address and enables the operator device to monitor and control the audio communications between the first contact device and the second contact device.
13. The non-transitory computer-readable medium of claim 12 , wherein the instructions further comprise instructions to identify the operator device by:
receiving authentication information from a target communications device; and
authenticating the target communications device as the operator device based on agreement of the authentication information received from the target telephonic device and authentication data stored in association with the virtual address in a mapping table.
14. The non-transitory computer-readable medium of claim 13 , wherein the authentication information received from the target communications device is an operator address of the operator device, the operator address device included in address information of the controlled call information.
15. The non-transitory computer-readable medium of claim 12 , wherein the first address and the second address are received from the operator device through the virtual address.
16. The non-transitory computer-readable medium of claim 12 , wherein the first connection request has address information corresponding to a virtual address to prevent transmission of address information corresponding to the operator device to the first contact device.
17. The non-transitory computer-readable medium of claim 11 , wherein establishment of a first connection requested by the first connection request enables audio communications between the operator device and the first contact device prior to occurrence of the audio communications between the first contact device and the second contact device.
18. The non-transitory computer-readable medium of claim 11 , wherein the second connection request is requested responsive to a command received from the operator device to begin the controlled audio communications session.
19. The non-transitory computer-readable medium of claim 11 , wherein the second connection request indicating the first address as a source of the second connection request is requested based on instructions to spoof the first address in the second connection request by configuring the second connection request to appear as if it originated from the first contact device to prevent alerting a user of the second contact device to receipt and control of the audio communications by the operator device.
20. The non-transitory computer-readable medium of claim 11 , wherein the operator device terminates the audio communications based on a command issued by the operator user.