Apparatus and method for improved payment experience
A method for handoff of a transaction for completion includes: registering a payment instrument with a server and storing a payment token that represents the payment instrument; storing a device identifier that corresponds to the payment token in the database record; via a point-of-sale terminal, reading the payment instrument, and transmitting it to the server; via the server, using the payment token to access the device identifier and transmitting a push notification to a device corresponding to the device identifier; upon acceptance of the push notification, executing an application on the device and simultaneously displaying details for the transaction on both the device and the point-of-sale terminal; receiving transaction completion data that is entered via the device and transmitting the transaction completion data to the server; and completing the transaction at the server and notifying the point-of-sale terminal and the device that the transaction is complete.
1. A method for handoff of a transaction for completion,
the method comprising:
via a point-of-sale (POS) terminal:
receiving a transaction token from a server that corresponds to a transaction for a current order of a retail establishment, the current order having been placed via a contact address that is associated with a guest in a loyalty database; and
via a display on the POS terminal, presenting the transaction token for scanning by a guest device, wherein the guest device does not have push notifications enabled or does not have a proprietary application of the retail establishment installed;
via the server, following scanning of the transaction token by the guest device:
accessing the loyalty database and associating the contact address with the transaction;
transmitting a message to the guest device over a channel corresponding to the contact address, wherein the message comprises:
a link that redirects a web browser on the guest device to a handoff web page that:
displays content of the transaction; and
enables modification of the transaction via entry of transaction completion information;
completing the transaction as modified; and
providing a notification to the POS terminal and the guest device that the transaction is complete.
2. The method as recited in claim 1 , wherein the transaction completion information comprises a tip amount.
3. The method as recited in claim 1 , wherein the transaction completion information comprises a payment method.
4. The method as recited in claim 1 , wherein the guest device comprises a smart phone.
5. The method as recited in claim 1 , wherein the guest device comprises a smart tablet.
6. The method as recited in claim 1 , wherein the transaction completion data comprises at least one of a tip amount, a payment method, and a feedback score.
7. The method as recited in claim 6 , wherein completing the transaction comprises:
at the server:
determining that a guest is dissatisfied with an order corresponding to the transaction based on the at least one of the tip amount and the feedback score;
transmitting a notification to a management terminal; and
receiving an action from the management terminal selected to improve experience of the guest.
8. A non-transitory computer-readable storage medium storing program instructions that, when executed by a computer, cause the computer to perform a method for handoff of a transaction for completion, the method comprising:
via a point-of-sale (POS) terminal:
receiving a transaction token from a server that corresponds to a transaction for a current order of a retail establishment, the current order having been placed via a contact address that is associated with a guest in a loyalty database; and
via a display on the POS terminal, presenting the transaction token for scanning by a guest device, wherein the guest device does not have push notifications enabled or does not have a proprietary application of the retail establishment installed;
via the server, following scanning of the transaction token by the guest device:
accessing the loyalty database and associating the contact address with the transaction;
transmitting a message to the guest device over a channel corresponding to the contact address, wherein the message comprises:
a link that redirects a web browser on the guest device to a handoff web page that:
displays content of the transaction; and
enables modification of the transaction via entry of transaction completion information;
completing the transaction as modified; and
providing a notification to the POS terminal and the guest device that the transaction is complete.
9. The non-transitory computer-readable storage medium as recited in claim 8 , wherein the transaction completion information comprises a tip amount.
10. The non-transitory computer-readable storage medium as recited in claim 8 , wherein the transaction completion information comprises a payment method.
11. The non-transitory computer-readable storage medium as recited in claim 8 , wherein the guest device comprises a smart phone.
12. The non-transitory computer-readable storage medium as recited in claim 8 , wherein the guest device comprises a smart tablet.
13. The non-transitory computer-readable storage medium as recited in claim 8 , wherein the transaction completion data comprises at least one of a tip amount, a payment method, and a feedback score.
14. The non-transitory computer-readable storage medium as recited in claim 13 , wherein completing the transaction comprises:
at the server:
determining that a guest is dissatisfied with an order corresponding to the transaction based on the at least one of the tip amount and the feedback score;
transmitting a notification to a management terminal; and
receiving an action from the management terminal selected to improve experience of the guest.
15. A system for handoff of a transaction for completion,
the system comprising:
a point-of-sale (POS) terminal, configured to:
receive a transaction token from a server that corresponds to a transaction for a current order of a retail establishment, the current order having been placed via a contact address that is associated with a guest in a loyalty database; and
present the transaction token on a display of the POS terminal for scanning by a guest device, wherein the guest device does not have push notifications enabled or does not have a proprietary application of the retail establishment installed;
the server, following scanning of the transaction token by the guest device, configured to:
access the loyalty database and associate the contact address with the transaction;
transmit a message to the guest device over a channel corresponding to the contact address, wherein the message comprises:
a link that redirects a web browser on the guest device to a handoff web page that:
displays content of the transaction; and
enables modification of the transaction via entry of transaction completion information;
complete the transaction as modified; and
provide a notification to the POS terminal and the guest device that the transaction is complete.
16. The system as recited in claim 15 , wherein transaction completion information comprises a tip amount.
17. The system as recited in claim 15 , wherein transaction completion information comprises a payment method.
18. The system as recited in claim 15 , wherein the guest device comprises a smart phone.
19. The system as recited in claim 15 , wherein the transaction completion data comprises at least one of a tip amount, a payment method, and a feedback score.
20. The system as recited in claim 19 , wherein the server:
determines that a guest is dissatisfied with an order corresponding to the transaction based on the at least one of the tip amount and the feedback score;
provides a notification to a management terminal; and
receives an action from the management terminal selected to improve the experience of the guest.