Granted Patent B2

US 10,839,355 · App. 16/745,237 · Granted Nov 17, 2020

Inventors: Aaron Evans (Ottawa, CA); Julio Viera (Pleasanton, CA); Lukasz Surazski (Boston, MA)

Assignee: Fuze, Inc.

G06Q10/1095G06F16/24578G08B5/36H04M3/42068H04M3/42365H04M3/565H04W68/005

Abstract

Claims (83)

1. A computer-implemented method for intelligently joining a conference, comprising:

matching a user with contact details comprising at least one of name, email address, phone number, user ID, and/or enterprise of the user;

verifying an identity of the user when a confidence score exceeds a predetermined threshold, the confidence score based on how closely the contact details are matched to the user;

searching calendar data for a meeting involving the user based on the contact details of the user, the meeting scheduled proximate to a local time of the user; and

joining the user to the meeting via an audio conferencing service based on the calendar data.

2. The computer-implemented method of claim 1 , wherein initiating the connection comprises:

calling a direct inward dialing (DID) number, the DID number dedicated for connecting the user to the audio conferencing service; and

utilizing caller identification information of the user to match the user with the contact details.

3. The computer-implemented method of claim 1 , wherein initiating the connection comprises:

configuring a soft key dedicated for connecting the user to the audio conferencing service;

toggling the soft key to initiate a call to the audio conferencing service, the call comprising user account information; and

searching for the contact details of the user based on the user account information.

4. The computer-implemented method of claim 1 , wherein initiating the connection comprises:

subscribing to calendar meeting events on behalf of the user;

receiving an indication of the meeting based on the calendar meeting events;

sending an alert to the user of the meeting, the alert sent based on state information of the user, the alert comprising a soft key to initiate a call to the audio conferencing service, the call comprising user account information; and

searching for the contact details of the user based on the user account information.

5. The computer-implemented method of claim 4 , wherein sending the alert comprises:

determining state information of the user based on at least one of a location of the user, movement of the user, recent activity of the user, and/or presence of the user on a unified communications platform; and

determining a mode and a channel for contacting the user based on state information, the mode comprising at least one of a mobile phone, a desktop computer, or a handset phone, the channel depending on the mode and comprising at least one of a pop-up notification, a mobile notification, a chat, a blinking light on the handset phone, or a voice call.

6. The computer-implemented method of claim 5 , wherein determining state information of the user comprises:

determining a status of the user;

determining whether the user is already connected to the meeting;

determining whether the user is driving; and

determining whether the user is offline on a desktop computer or a mobile phone.

7. The computer-implemented method of claim 1 , further comprising:

providing the contact details of the user to a meeting service, the meeting service different from the audio conferencing service; and

displaying the contact details of the user through the meeting service.

8. A system for intelligently joining a conference, comprising:

a memory storing sequences of instructions; and

a processor configured to execute the sequences of instructions which, when executed, causes the processor to perform:

matching a user with contact details comprising at least one of name, email address, phone number, user ID, and/or enterprise of the user;

verifying an identity of the user when a confidence score exceeds a predetermined threshold, the confidence score based on how closely the contact details are matched to the user;

searching calendar data for a meeting involving the user based on the contact details of the user, the meeting scheduled proximate to a local time of the user; and

joining the user to the meeting via an audio conferencing service based on the calendar data.

9. The system of claim 8 , wherein initiating the connection comprises:

calling a direct inward dialing (DID) number, the DID number dedicated for connecting the user to the audio conferencing service; and

utilizing caller identification information of the user to match the user with the contact details.

10. The system of claim 8 , wherein initiating the connection comprises:

configuring a soft key dedicated for connecting the user to the audio conferencing service;

toggling the soft key to initiate a call to the audio conferencing service, the call comprising user account information; and

searching for the contact details of the user based on the user account information.

11. The system of claim 8 , wherein initiating the connection comprises:

subscribing to calendar meeting events on behalf of the user;

receiving an indication of the meeting based on the calendar meeting events;

sending an alert to the user of the meeting, the alert sent based on state information of the user, the alert comprising a soft key to initiate a call to the audio conferencing service, the call comprising user account information; and

searching for the contact details of the user based on the user account information.

12. The system of claim 11 , wherein sending the alert comprises:

determining state information of the user based on at least one of a location of the user, movement of the user, recent activity of the user, and/or presence of the user on a unified communications platform; and

determining a mode and a channel for contacting the user based on state information, the mode comprising at least one of a mobile phone, a desktop computer, or a handset phone, the channel depending on the mode and comprising at least one of a pop-up notification, a mobile notification, a chat, a blinking light on the handset phone, or a voice call.

13. The system of claim 12 , wherein determining state information of the user comprises:

determining a status of the user;

determining whether the user is already connected to the meeting;

determining whether the user is driving; and

determining whether the user is offline on a desktop computer or a mobile phone.

14. The system of claim 8 , further comprising stored sequences of instructions, which when executed by the processor, cause the processor to perform:

providing the contact details of the user to a meeting service, the meeting service different from the audio conferencing service; and

displaying the contact details of the user through the meeting service.

15. A non-transitory computer-readable storage medium is provided including instructions that, when executed by a processor, cause the processor to perform a method for intelligently joining a conference, the method comprising:

matching a user with contact details comprising at least one of name, email address, phone number, user ID, and/or enterprise of the user;

verifying an identity of the user when a confidence score exceeds a predetermined threshold, the confidence score based on how closely the contact details are matched to the user;

searching calendar data for a meeting involving the user based on the contact details of the user, the meeting scheduled proximate to a local time of the user; and

joining the user to the meeting via an audio conferencing service based on the calendar data.

16. The non-transitory computer-readable storage medium of claim 15 , wherein the method further comprises:

calling a direct inward dialing (DID) number, the DID number dedicated for connecting the user to the audio conferencing service; and

utilizing caller identification information of the user to match the user with the contact details.

17. The non-transitory computer-readable storage medium of claim 15 , wherein the method further comprises:

configuring a soft key dedicated for connecting the user to the audio conferencing service;

toggling the soft key to initiate a call to the audio conferencing service, the call comprising user account information; and

searching for the contact details of the user based on the user account information.

18. The non-transitory computer-readable storage medium of claim 15 , wherein the method further comprises:

subscribing to calendar meeting events on behalf of the user;

receiving an indication of the meeting based on the calendar meeting events;

sending an alert to the user of the meeting, the alert sent based on state information of the user, the alert comprising a soft key to initiate a call to the audio conferencing service, the call comprising user account information; and

searching for the contact details of the user based on the user account information.

19. The non-transitory computer-readable storage medium of claim 18 , wherein the method further comprises:

determining state information of the user based on at least one of a location of the user, movement of the user, recent activity of the user, and/or presence of the user on a unified communications platform; and

determining a mode and a channel for contacting the user based on state information, the mode comprising at least one of a mobile phone, a desktop computer, or a handset phone, the channel depending on the mode and comprising at least one of a pop-up notification, a mobile notification, a chat, a blinking light on the handset phone, or a voice call.

20. The non-transitory computer-readable storage medium of claim 19 , wherein the method further comprises:

determining a status of the user;

determining whether the user is already connected to the meeting;

determining whether the user is driving; and

determining whether the user is offline on a desktop computer or a mobile phone.

Assignments (8)