Techniques for a messaging agent platform
Techniques for a messaging agent platform are described. In one embodiment, an apparatus may comprise a intermediary server operative to send a page-scoped identifier to a front-end application, the front-end application associated with an entity, the page-scoped identifier identifying a user account with a messaging system in relation to a representation for the entity within the messaging system; receive a user information request from a contact application at the intermediary server, the contact application associated with the representation for the entity within the messaging system, the user information request for the page-scoped identifier; determine a user access consent setting for the page-scoped identifier for the user account; and send a user information data package to the contact application in response to the user information request when the user access consent setting for the page-scoped identifier indicates user consent. Other embodiments are described and claimed.
1. A computer-implemented method, comprising:
receiving, at a messaging system, a sponsored message from a commerce entity for delivery to a target user of the messaging system;
determining if the target user has expressed an implied consent to receive the sponsored message;
forwarding the sponsored message to the target user when the implied consent of the target user to receive the sponsored message has been expressed; and
rejecting the sponsored message when the implied consent of the target user to receive the sponsored message has not been expressed;
wherein the implied consent is expressed when the target user has engaged in a messaging interaction with the commerce entity; and
wherein the messaging interaction is an email interaction, an SMS interaction or a chat interaction.
2. The method of claim 1 , wherein the sponsored message is forwarded to the target user only if an analysis of the sponsored message indicates that the sponsored message is responsive to a previous messaging interaction between the target user and the commerce entity.
3. The method of claim 1 , wherein the implied consent is time-limited.
4. The method of claim 1 , wherein the forwarded sponsored messages include one or more user controls, at least one of which, when selected by the target user, indicates a withdrawal of the implied consent to receive sponsored messages from the commerce entity, further comprising:
receiving an indication of a user selection of the user control to withdraw implied consent; and
rejecting further sponsored messages from the commerce entity for delivery to the target user.
5. The method of claim 4 further comprising:
tracking a number of users of the messaging system that have withdrawn their implied consent to receive sponsored messages from the commerce entity;
determining that the number of users that have withdrawn their implied consent has reached a predetermined threshold; and
penalizing the commerce entity by blocking the commerce entity from sending sponsored messages, rate limiting the commerce entity or removing the commerce entity from the messaging system.
6. The method of claim 4 , wherein the one or more user controls include:
a full-block control which, when selected, indicates a withdrawal of the implied consent of the target user to receive further sponsored messages from the commerce entity; and
a sponsored message block control which, when selected, indicates a withdrawal of the implied consent of the target user to receive sponsored messages unrelated to previous messaging interactions between the target user and the commerce entity.
7. A system comprising:
a processor;
memory, coupled to the processor; and
a non-transitory, computer-readable storage media containing software that, when loaded into the memory and executed by the processor, cause the system to:
receive, at a messaging system, a sponsored message from a commerce entity for delivery to a target user of the messaging system;
determine if the target user has expressed an implied consent to receive the sponsored message;
forward the sponsored message to the target user when the implied consent of the target user to receive the sponsored message has been expressed; and
reject the sponsored message when the implied consent of the target user to receive the sponsored message has not been expressed;
wherein the implied consent is expressed when the target user has engaged in a messaging interaction with the commerce entity; and
wherein the messaging interaction is an email interaction, an SMS interaction or a chat interaction.
8. The system of claim 7 , wherein the sponsored message is forwarded to the target user only if an analysis of the sponsored message indicates that the sponsored message is responsive to a previous messaging interaction between the target user and the commerce entity.
9. The system of claim 7 , wherein the implied consent is time-limited.
10. The system of claim 7 , wherein the forwarded sponsored messages include one or more user controls, at least one of which, when selected by the target user, indicates a withdrawal of the implied consent to receive sponsored messages from the commerce entity, the software further causing the system to:
receive an indication of a user selection of the user control to withdraw implied consent; and
reject further sponsored messages from the commerce entity for delivery to the target user.
11. The system of claim 7 , the software further causing the system to:
track a number of users of the messaging system that have withdrawn their implied consent to receive sponsored messages from the commerce entity;
determine that the number of users that have withdrawn their implied consent has reached a predetermined threshold; and
penalize the commerce entity by blocking the commerce entity from sending sponsored messages, rate limiting the commerce entity or removing the commerce entity from the messaging system.
12. The system of claim 10 , wherein the one or more user controls includes:
a full-block control which, when selected, indicates a withdrawal of the implied consent of the target user to receive further sponsored messages from the commerce entity; and
a sponsored message block control which, when selected, indicates a withdrawal of the implied consent of the target user to receive sponsored messages unrelated to previous messaging interactions between the target user and the commerce entity.
13. A non-transitory, computer-readable media containing software that, when executed by a processor, cause the processor to:
receive, at a messaging system, a sponsored message from a commerce entity for delivery to a target user of the messaging system;
determine if the target user has expressed an implied consent to receive the sponsored message;
forward the sponsored message to the target user when the implied consent of the target user to receive the sponsored message has been expressed; and
reject the sponsored message when the implied consent of the target user to receive the sponsored message has not been expressed;
wherein the implied consent is expressed when the target user has engaged in a messaging interaction with the commerce entity; and
wherein the messaging interaction is an email interaction, an SMS interaction or a chat interaction.
14. The media of claim 13 , wherein the sponsored message is forwarded to the target user only if an analysis of the sponsored message indicates that the sponsored message is responsive to a previous messaging interaction between the target user and the commerce entity.
15. The media of claim 13 , wherein the forwarded messages include one or more user controls, at least one of which, when selected by the target user, indicates a withdrawal of the implied consent to receive sponsored messages from the commerce entity, the software further causing the processor to:
receive an indication of a user selection of the user control to withdraw implied consent; and
reject further sponsored messages from the commerce entity for delivery to the target user.
16. The media of claim 13 , the software further causing the processor to:
track a number of users of the messaging system that have withdrawn their implied consent to receive sponsored messages from the commerce entity;
determine that the number of users that have withdrawn their implied consent has reached a predetermined threshold; and
penalize the commerce entity by blocking the commerce entity from sending sponsored messages, rate limiting the commerce entity or removing the commerce entity from the messaging system.
17. The media of claim 15 , the one or more user controls including:
a full-block control which, when selected, indicates a withdrawal of the implied consent of the target user to receive further sponsored messages from the commerce entity; and
a sponsored message block control which, when selected, indicates a withdrawal of the implied consent of the target user to receive sponsored messages unrelated to previous messaging interactions between the target user and the commerce entity.